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Windows 7: Windows 7 Update Fail - Error Code 9C47

26 Nov 2013   #1
nsara

Windows 7 Home Premium 64-bit SP1
 
 
Windows 7 Update Fail - Error Code 9C47

Hey Guys,

I tried updating Windows 7 and got this Error: Code 9C47.
I then downloaded and tried to run SURT and it says -
'The following updates were not installed: Hotfix for Windows (KB947821)'
My cbs log is attached to this post.

Thanks for any help, appreciated.


My System SpecsSystem Spec
.
27 Nov 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Odd - your SFC scan doesn't appear to have complete properly, either, although it does seem to have fixed one minor file error.

I have a suspicion I know what may be the problem - this may help isolate the cause....


http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.


My System SpecsSystem Spec
28 Nov 2013   #3
nsara

Windows 7 Home Premium 64-bit SP1
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D38BT-K22GM-VMQ2K
Windows Product Key Hash: f9SYjUlqMxqjXUb65mzxS8vWhsE=
Windows Product ID: 00359-OEM-8703386-77727
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {90D04D09-6E95-4072-8D58-507D894EF5BB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Haigo\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{90D04D09-6E95-4072-8D58-507D894EF5BB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VMQ2K</PKey><PID>00359-OEM-8703386-77727</PID><PIDType>3</PIDType><SID>S-1-5-21-455851789-3438591594-3895973597</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA78LMT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F12</Version><SMBIOSVersion major="2" minor="4"/><Date>20100825000000.000000+000</Date></BIOS><HWID>CD993C07018400F2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-877727-02-1033-7600.0000-0742011
Installation ID: 004340100643980683654043751314215815656184226512395950
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VMQ2K
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 28/11/2013 4:22:34 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GG2hKygEDNU+Yg8GIhEU67A9AGLyA4HSbdCGg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  SSDT			PTLTD 		POWERNOW
My System SpecsSystem Spec
.

28 Nov 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Oh well -scratch one bright idea

Please attempt another SFC /SCANNOW and post the new CBS.log - we'll see if anything's changed.
My System SpecsSystem Spec
28 Nov 2013   #5
nsara

Windows 7 Home Premium 64-bit SP1
 
 

attached is the sfc zip
My System SpecsSystem Spec
29 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC scan completed properly this time after repairing the same file as was 'repaired' yesterday.

Please run the CheckSUR tool and post the CheckSUR.log file (even if it crashes, it may give some data) - make sure that you're trying to run the x64 (64-bit) version of the file.
My System SpecsSystem Spec
03 Dec 2013   #7
nsara

Windows 7 Home Premium 64-bit SP1
 
 

Sorry about the delayed reply, attached is the checkSUR log.


Attached Files
File Type: zip CheckSUR.zip (336 Bytes, 2 views)
My System SpecsSystem Spec
03 Dec 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

At least it ran this time! - and found not problems to complain about.

Please attempt ONE update again - what happens?
My System SpecsSystem Spec
03 Dec 2013   #9
nsara

Windows 7 Home Premium 64-bit SP1
 
 

Mmm... I still get an error 9C47.
My System SpecsSystem Spec
04 Dec 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - please post the C:\Windows\windowsupdate.log file - it may hold a clue or two.
My System SpecsSystem Spec
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