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Windows 7: Cannot install some windows updates or SP1 - logs attached

28 Nov 2013   #1
wingers

 
 
Cannot install some windows updates or SP1 - logs attached

Having problems installing updates (including SP1)

Errors:-

Windows Update

KB2619339, KB2621440 and KB976932 = Error Code 8024200D

Trying to install SP1 via standalone installer gives me TRUST_E_NOSIGNATURE(0x800b0100)

Have run system update readiness tool - checksur and cbs logs attached

Have also run SFC and no problems were found

Also run various fix-it's etc on MS site, but none have made any difference to the problem


My System SpecsSystem Spec
.
28 Nov 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From your CheckSUR log...
Code:
Unavailable repair files:
 servicing\packages\Package_157_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_176_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_176_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_177_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_177_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_178_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_178_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_179_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_179_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_180_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_180_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_157_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_176_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_176_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_177_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_177_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_178_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_178_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_179_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_179_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_180_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_180_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
I can't find the SFC details in your CBS.log - they probably got archived into the latest CBSPersist log, so please post that.

I'll post a fix protocol for the above errors in a bit.
My System SpecsSystem Spec
28 Nov 2013   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - wgsaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder wgsaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

28 Nov 2013   #4
wingers

 
 

Thank you very much for your help

extracted files as per instructions and ran checksur again

New logs attached
My System SpecsSystem Spec
29 Nov 2013   #5
wingers

 
 

Found missing file on another computer - "Package_176_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat" - reran checksur which now finds no issues

Successfully installed SP1 and 79 further updates!

Thanks for all your help
My System SpecsSystem Spec
29 Nov 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! - well done
Sorry I didn't get back to you earlier.

It's an interesting CheckSUR, that, as both .mum and .cat files were corrupt initially, and both were replaced by my fix - it looks like CheckSUR got itself confused about that, and still tagged the .cat file as corrupt, even though it wasn't.
I suspect that just running CheckSUR again would have shown that there was no longer a problem.
My System SpecsSystem Spec
29 Nov 2013   #7
wingers

 
 

No problem at all - suspect you are always busy!

I assumed it was just that the .cat file for that update was missing from the original fix?, but anyway all sorted now thanks
My System SpecsSystem Spec
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 Cannot install some windows updates or SP1 - logs attached




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