Win 7 SP1 Installation Error Code 800736B3

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  1. Posts : 26
    Windows 7 Ultimate 32bit
       #1

    Win 7 SP1 Installation Error Code 800736B3


    Hi,

    Win 7 SP1 fails installation with Error Code 800736B3.

    I have tried a the solutions as suggested by microsoft without luck. I also re-installed Win 7 Ultimate (using the Upgrade option), but the situation is unchanged.

    According to the log of CheckSUR there is 1 CSI missing identity and 2 CSI Payload files missing.

    CSI Below is the CheckSUR file contents:


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 22.0
    2013-11-23 09:29
    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16476_none_1a378811bc3d6dc3
    (f) CSI Missing Identity 0x00000000 appid prnxx002.inf_31bf3856ad364e35_6.1.7600.16385_5ad632810fefc3dc
    (f) CSI Payload File Missing 0x00000000 iiswmi.mfl x86_microsoft-windows-i..atibility.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_300a6c40b68f6fc5
    Summary:
    Seconds executed: 447
    Found 3 errors
    CSI Missing Identity Total count: 1
    CSI Payload File Missing Total count: 2

    CheckSUR.persist contents:

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 22.0
    2013-11-23 06:53

    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16476_none_1a378811bc3d6dc3
    (f) CSI Missing Identity 0x00000000 appid prnxx002.inf_31bf3856ad364e35_6.1.7600.16385_5ad632810fefc3dc
    (f) CSI Payload File Missing 0x00000000 iiswmi.mfl x86_microsoft-windows-i..atibility.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_300a6c40b68f6fc5

    Summary:
    Seconds executed: 622
    Found 3 errors
    CSI Missing Identity Total count: 1
    CSI Payload File Missing Total count: 2


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 22.0
    2013-11-23 09:29

    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16476_none_1a378811bc3d6dc3
    (f) CSI Missing Identity 0x00000000 appid prnxx002.inf_31bf3856ad364e35_6.1.7600.16385_5ad632810fefc3dc
    (f) CSI Payload File Missing 0x00000000 iiswmi.mfl x86_microsoft-windows-i..atibility.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_300a6c40b68f6fc5

    Summary:
    Seconds executed: 447
    Found 3 errors
    CSI Missing Identity Total count: 1
    CSI Payload File Missing Total count: 2



    How can I resolve this and install SP1?

    Thanks,
    erwin
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    We need the CBS.log as well please...

    Please follow the Windows Update Posting Instructions and post the requested data
      My Computer


  3. Posts : 26
    Windows 7 Ultimate 32bit
    Thread Starter
       #3

    Thank you.

    Here is the CBS log
    Attachment 294632
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Here's the SFC summary...
    Code:
     Line 2688: 2013-11-23 09:17:06, Info                  CSI    0000025e [SR] Repairing 4 components
     Line 2689: 2013-11-23 09:17:06, Info                  CSI    0000025f [SR] Beginning Verify and Repair transaction
     Line 2690: 2013-11-23 09:17:06, Info                  CSI    00000260 [SR] Cannot repair member file [l:22{11}]"jsproxy.dll" of Microsoft-Windows-IE-ClientNetworkProtocolImplementation, Version = 9.4.8112.16476, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 2693: 2013-11-23 09:17:06, Info                  CSI    00000262 [SR] Cannot repair member file [l:24{12}]"riched20.dll" of Microsoft-Windows-RICHED32, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 2696: 2013-11-23 09:17:06, Info                  CSI    00000264 [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 2697: 2013-11-23 09:17:06, Info                  CSI    00000265 [SR] Cannot repair member file [l:22{11}]"jsproxy.dll" of Microsoft-Windows-IE-ClientNetworkProtocolImplementation, Version = 9.4.8112.16476, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 2698: 2013-11-23 09:17:06, Info                  CSI    00000266 [SR] This component was referenced by [l:152{76}]"Package_2_for_KB2817183~31bf3856ad364e35~x86~~9.4.1.0.2817183-40_neutral_GDR"
     Line 2701: 2013-11-23 09:17:06, Info                  CSI    00000268 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"jsproxy.dll"; source file in store is also corrupted
     Line 2704: 2013-11-23 09:17:06, Info                  CSI    0000026a [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 2705: 2013-11-23 09:17:06, Info                  CSI    0000026b [SR] This component was referenced by [l:198{99}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7600.16385.WindowsFoundationDelivery"
     Line 2710: 2013-11-23 09:17:06, Info                  CSI    0000026e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"termsrv.dll"; source file in store is also corrupted
     Line 2711: 2013-11-23 09:17:06, Info                  CSI    0000026f [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:24{12}]"riched20.dll" by copying from backup
     Line 2714: 2013-11-23 09:17:06, Info                  CSI    00000271 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"riched20.dll" from store
     Line 2725: 2013-11-23 09:17:07, Info                  CSI    00000273 [SR] Repair complete
    The interesting thing about that is that although it says it's repairing 4 components, I can only see three attempted repairs - one of which succeeded.

    I'll post a fix protocol for the others in a few minutes.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Hmmm - an oddity...
    The CheckSUR file refers to a missing payload file - from the RTM install of Windows 7 using the Argentine language (ar-sa).
    This file is going to be very difficult for me to source reliably - do you have the original disk, or access to another machine with the Argentine language installed?
      My Computer


  6. Posts : 26
    Windows 7 Ultimate 32bit
    Thread Starter
       #6

    I have original disk. I think ar-sa is an arabic language pack!
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    I've uploaded a file - erwaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\erwaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\erwaa
    or
    DIR E:\iukaa


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\erwaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply


    Then run CheckSUR again, and post the new CheckSUR.log file - hopefully we will then be able to address the registry error it shows.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Ooops! - you're probably right about the language pack! :)
    I'll see what I can do about it, as it may make things worse if you attempt to uninstall the package while it's corrupted.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    OK - managed to find the file :)
    Please repeat the above procedure with the file 'erwab.zip'
      My Computer


  10. Posts : 26
    Windows 7 Ultimate 32bit
    Thread Starter
       #10

    Will do
      My Computer


 
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