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Windows 7: IE11 fails install, error 0x80070643

08 Dec 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - it looks to me as if you may be missing a large amount of data from your registry hive

However, let's just see what we can find elsewhere first.
Please run the following commands, and post the results...

Code:
 
 DIR C:\Windows\winsxs\amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16686_none_9966734d2a735816.manifest
 ATTRIB C:\Windows\winsxs\amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16686_none_9966734d2a735816.manifest
 ICACLS C:\Windows\winsxs\amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16686_none_9966734d2a735816.manifest
  
 DIR C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16686_none_3d47d7c97215e6e0.manifest
 ATTRIB C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16686_none_3d47d7c97215e6e0.manifest
 ICACLS C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16686_none_3d47d7c97215e6e0.manifest
 .
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.


These two files come from KB 2870699 - please also check using Belarc Advisor and see whether that reports the update as being installed or not www.belarc.com


My System SpecsSystem Spec
.
08 Dec 2013   #22
Bart60

Windows 7 x64 Pro SP1
 
 

Here's the first three:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\System32>DIR C:\Windows\winsxs\amd64_microsoft-windows-ie-sysprep_31b
f3856ad364e35_10.2.9200.16686_none_9966734d2a735816.manifest
Volume in drive C is OS
Volume Serial Number is 5856-4263
Directory of C:\Windows\winsxs
File Not Found
C:\Windows\System32>ATTRIB C:\Windows\winsxs\amd64_microsoft-windows-ie-sysprep_
31bf3856ad364e35_10.2.9200.16686_none_9966734d2a735816.manifest
File not found - C:\Windows\winsxs\amd64_microsoft-windows-ie-sysprep_31bf3856ad
364e35_10.2.9200.16686_none_9966734d2a735816.manifest
C:\Windows\System32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-ie-sysprep_
31bf3856ad364e35_10.2.9200.16686_none_9966734d2a735816.manifest
C:\Windows\winsxs\amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.
16686_none_9966734d2a735816.manifest: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files
C:\Windows\System32>
C:\Windows\System32>
My System SpecsSystem Spec
08 Dec 2013   #23
Bart60

Windows 7 x64 Pro SP1
 
 

I don't know where all these files went? I have frequent backups of my drive so I guess I can go back and reinstall the registry but don't really know how far back it happened. If that doesn't work a full system repair?

Here's the next three:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\System32>DIR C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31bf3
856ad364e35_10.2.9200.16686_none_3d47d7c97215e6e0.manifest
Volume in drive C is OS
Volume Serial Number is 5856-4263
Directory of C:\Windows\winsxs
File Not Found
C:\Windows\System32>ATTRIB C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31
bf3856ad364e35_10.2.9200.16686_none_3d47d7c97215e6e0.manifest
File not found - C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31bf3856ad36
4e35_10.2.9200.16686_none_3d47d7c97215e6e0.manifest
C:\Windows\System32>ICACLS C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31
bf3856ad364e35_10.2.9200.16686_none_3d47d7c97215e6e0.manifest
C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16
686_none_3d47d7c97215e6e0.manifest: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files
C:\Windows\System32>
My System SpecsSystem Spec
.

08 Dec 2013   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's only actually two files involved there - I was just using different ways to get at information on them if they existed
Having said that, obviously neither exist.

What does Belarc have to say about the update involved?
I'm off to bed now - so if Belarc says that update isn't installed, what happens if you attempt to install it?
My System SpecsSystem Spec
08 Dec 2013   #25
Bart60

Windows 7 x64 Pro SP1
 
 

Thought it must be getting late over there!

Belarc says it's missing (KB2870699 Cumulative Security Update for IE). My Windows Update install log says it was installed in Sept. 2013 when it was released. I am unable to reinstall it no matter what I do. After some research it appears to have been replaced twice. From what I found the first replacement Cumulative Security Update for IE was KB2879017. That also does not exist on my computer and I was unable to install that manually. The newest version of the CSU for IE is KB2888505 and that does exist on my computer.

I tried to roll back my registry and system to the day before I attempted IE11 install thinking that it corrupted the registry when it was removing IE10 to do the install but that did not help. I considered trying to remove all the updates back to Sept. 2013 and reinstall all of them but I was unable to remove most of them. I would just get an error message saying it could not be removed.

So, at this point I am thinking about a repair install of Win 7 Pro SP1 unless you have any other ideas to try out first.

Thanks again for all the time you have spent on this.
My System SpecsSystem Spec
10 Dec 2013   #26
techtitan100

Windows 7 Pro 64bit
 
 

there have been 2 released, the one for October, November and a new one is suppose to be getting released today
My System SpecsSystem Spec
10 Dec 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Cumulative Updates for IE are released almost every month - each has a different KB number.

(haven't forgotten you, Bart - back later)
My System SpecsSystem Spec
10 Dec 2013   #28
Bart60

Windows 7 x64 Pro SP1
 
 

Thanks for all the input. Just an update...

Noel I will save you any more work/time. Thank you again!

Yesterday I decided to bite the bullet and repair/install Win 7. It took a while but actually went surprisingly well. Not the nightmares I remember in the past with Win 98/XP.

Almost all of my programs and drivers were preseved. Had to reload only a few things.
After loading the 140+ windows updates life is good! IE11 loaded without a hitch!

I suspect, as you have, that something happened when trying to install IE11 over IE10 during the removal of the old registry entries.
My System SpecsSystem Spec
10 Dec 2013   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Now that's what I like to hear! A happy ending :-)
Well done!
My System SpecsSystem Spec
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 IE11 fails install, error 0x80070643




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