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Windows 7: Failed Windows Update, error 80070490 re kb2904266

12 Dec 2013   #1

w7 home premium x64
 
 
Failed Windows Update, error 80070490 re kb2904266

hi

please could you advise on how to resolve the following

windows update error 80070490 (see cap)
kb2904266

Windows 7 x64 sp1 home premium
acer 5742z 4gb 500gb
ie8
(not installed ie9,10 or 11 nor bing desktop)

SUR tool run
sfc /scannow stops at 12% see cap attached (see attached log)


machine appears to run ok
comodo av and firewall
malwarebytes anti exploit

malware bytes also ran no nasties found....

Thanks
jeremy



Attached Thumbnails
Failed Windows Update, error 80070490 re kb2904266-screenshot-2013-12-12-12.17.06.png  
Attached Files
File Type: zip CBS.zip (1.38 MB, 1 views)
File Type: log CheckSUR.log (4.3 KB, 2 views)
File Type: log CheckSUR.persist.log (8.7 KB, 1 views)
File Type: log FilterList.log (370 Bytes, 1 views)
My System SpecsSystem Spec
.

12 Dec 2013   #2

Windows 7 ultimate 64-bit
 
 

check out this link that hopefully may help ya out: December 2013 cumulative time zone update for Windows operating systems
My System SpecsSystem Spec
12 Dec 2013   #3

w7 home premium x64
 
 

thanks matts.. i think that as all the relevant updates relate to other timezone i may (in the absence of a fix) hide the update and see if other later updates are ok?

wishfull thinking perhaps.. unless anybody has a fix??
My System SpecsSystem Spec
.


13 Dec 2013   #4

w7 home premium x64
 
 
sfc /scannow

... any ideas how to fix the sfc issue?

thanks
My System SpecsSystem Spec
13 Dec 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

CheckSUR shows 26 Payload files missing... all sample files for WMP
the SFC log shows...nothing! - presumably because the failure was too early in its run

The background CBS data is revealing - and shows a number of registry problems.

Have you been using some kind of System Optimizer or Registry Cleaner? If so, then that's almost certainly the cause of your problems.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.
My System SpecsSystem Spec
13 Dec 2013   #6

w7 home premium x64
 
 

hi noel

thanks for the response

..i have been using ASC v7 (advanced system care, iobit) ....and comodo av and firewall

compressed config and latest CBS log and fresh sur log at the following dropbox link

https://www.dropbox.com/sh/l42yem9q3irw56h/09UIaXtAig

THANKS
jg
My System SpecsSystem Spec
13 Dec 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

ASC is known for its total inability to conform to the 'regulations' surrounding Windows installs.
I would recommend undoing anything it's done using any inbuilt resources, or using System Restore.
Please then uninstall it - it is anyhow (at best) a skin over the available resources within Windows, apart from the Registry Destroyer function.
I'll analyse the logs later (after I've sobered up )
My System SpecsSystem Spec
14 Dec 2013   #8

w7 home premium x64
 
 
Unable to access

I undid the registry changes using the asc functions and then uninstalled it and rebooted.

I am now unable to access it. Teamviewer has not loaded which means either a new glitch or the machine gas failed to boot

Please let me know what the config review finds.

I will be able to look at the machine tomorrow and hopefully reboot it or perhaps a startup repair. Damn
My System SpecsSystem Spec
14 Dec 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I can only see backup files in the config folder - I would expect problems getting the SOFTWARE hive, but the COMPONENTS hive isn't normally loaded so should have been copied.

There do't appear to be any SFC data in the CBS log - Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
16 Dec 2013   #10

w7 home premium x64
 
 
updated logs

hi

i have uploaded and updated CBS zip file to dropbox. its the contents of the logs/cbs folder after re-running SUR and SFC. SFC stops at 12%

the machine seems OK save for sfc not running. malwarebytes finds nothing.

let me know what else you need to figure whats going on...

THANKS
jg
My System SpecsSystem Spec
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