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Windows 7: Updates fail to install, errors: 800B0100 and 8024200D

02 Jan 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - it's up now


My System SpecsSystem Spec
.
03 Jan 2014   #12
Cyphre

Windows 7 Home Premium 64bit
 
 

many thanks for your efforts. I did as instructed, here are the logfiles:
My System SpecsSystem Spec
03 Jan 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error list from the CheckSUR log.
Code:
Unavailable repair files:
 servicing\packages\Package_for_KB2852386~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2852386~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2861191_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2861191_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2852386~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2852386~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2861191_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2861191_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
I must have been tired last yesterday! - I only got one of the three right!

I'll put up a new fix in a few minutes.
My System SpecsSystem Spec
.

03 Jan 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - cphac.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cphac in the same place.
Open this folder - there should be ONE folders inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

(My connection is really bad today - if it's not there, try again every 15 minutes or so)
My System SpecsSystem Spec
03 Jan 2014   #15
Cyphre

Windows 7 Home Premium 64bit
 
 

thanks again for your swift response and efforts to fix the issues!
You also need to let me know how I can buy you a beer, best before I make it to Scotland the next time...

anyway here the log files:
My System SpecsSystem Spec
03 Jan 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That got the little s*ds
The CheckSUR report is now clear.
Before doing anything else (if WU hasn't already caught up) we should recheck the SFC scan...

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your reply so that I can take a look.
My System SpecsSystem Spec
06 Jan 2014   #17
Cyphre

Windows 7 Home Premium 64bit
 
 

did as instructed. the scan returned that it found some files it couldn't repair. However no specific error messages.

Here is the cbs.log
Many thanks!
My System SpecsSystem Spec
06 Jan 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's the third time in the past two or three weeks that SFC has given an error - but there's been no apparent problem in the standard SFC extract.

I think in this case that the error is caused by this..
Code:
2014-01-06 07:09:19, Info                  CBS    Exec: Staging Package: Package_3_for_KB2862335~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2862335-5_neutral_LDR
2014-01-06 07:09:19, Info                  CBS    Exec: Staging Package: Package_3_for_KB2862335~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2862335-5_neutral_LDR, PinDeployment: amd64_input.inf_31bf3856ad364e35_6.1.7601.22374_none_7ede3fff500ba3b8
2014-01-06 07:09:19, Info                  CBS    Exec: Staging Package: Package_3_for_KB2862335~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2862335-6_neutral_GDR
2014-01-06 07:09:19, Info                  CBS    Exec: Staging Package: Package_3_for_KB2862335~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2862335-6_neutral_GDR, PinDeployment: amd64_input.inf_31bf3856ad364e35_6.1.7601.18199_none_7e4402e836f9bd5c
2014-01-06 07:09:19, Info                  CBS    Exec: This is a PSF Package.  Job has been saved and we are returning to client.
2014-01-06 07:09:19, Info                  CSI    00000450@2014/1/6:06:09:19.069 CSI Transaction @0x16ad3e0 destroyed
2014-01-06 07:09:19, Info                  CBS    Exec: DPX job state saved for one or more packages, aborting the staging and install of execution.
2014-01-06 07:09:19, Info                  CBS    Perf: Stage chain complete.
2014-01-06 07:09:19, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
2014-01-06 07:09:19, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
It looks as if it may have cleared itself - please try Windows Update again.
Do a manual Check For Updates, and attempt to install only the oldest available update. - what happens?
What error message (if any) do you get?
If that completes OK, try installing the remaining updates.
My System SpecsSystem Spec
06 Jan 2014   #19
Cyphre

Windows 7 Home Premium 64bit
 
 

well mixed results. one of the 4 remaining updates installed and the following result in the error code
8024200D

KB2872339 (remember this one killed my system completely twice on a full manual install previously)
KB2862335
KB2861191

any logfiles you might need too?

br,
C
My System SpecsSystem Spec
06 Jan 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My System SpecsSystem Spec
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 Updates fail to install, errors: 800B0100 and 8024200D




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