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Windows 7: Updates fail to install, errors: 800B0100 and 8024200D

06 Jan 2014   #21
Cyphre

Windows 7 Home Premium 64bit
 
 

whooops
manually installed KB2862335 using installer file. Went through, did some configuration on reboot and then swhoosh frozen log in screen. No mouse or keyboard input possible. Tried safe mode but to no effect, also login screen frozen. Peripherals work up to (and including) windows start up options F8 and the selections.

Any advice what I can do?
I will not be at the computer during the week and can try to fix this only on the weekend then.

Best wishes,
C


My System SpecsSystem Spec
.
06 Jan 2014   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try booting to the Startup Repair option if it's available - or go into 'Repair My Computer' and run the startup repair option from there.

This doesn't sound good
My System SpecsSystem Spec
12 Jan 2014   #23
Cyphre

Windows 7 Home Premium 64bit
 
 

ok managed to recover to the most recent system restore point available.
any ideas on how to proceed?
My System SpecsSystem Spec
.

12 Jan 2014   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please run SFC and CheckSUR again and post the new logs.
My System SpecsSystem Spec
12 Jan 2014   #25
Cyphre

Windows 7 Home Premium 64bit
 
 
new logfiles

certainly, thanks!
here are the new logfiles
My System SpecsSystem Spec
12 Jan 2014   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can't see anything wrong in either log - perhaps the c:\windows\windowsupdate.log file has something that may help?
My System SpecsSystem Spec
13 Jan 2014   #27
Cyphre

Windows 7 Home Premium 64bit
 
 

here you go
My System SpecsSystem Spec
14 Jan 2014   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's an error 0x80248014 that keeps cropping up... which is often caused by firewalls.
What security software is installed? (AV/Firewall/Anti-Malware?)
Apart from that everything looks pretty normal.


The major problem is the 0x8024200d error - and we've done almost all the usual things that MS recommend, except their automatic troubleshooter - here... automatic troubleshooter

PLease give it a try and post the results.
My System SpecsSystem Spec
24 Jan 2014   #29
Cyphre

Windows 7 Home Premium 64bit
 
 

thanks for the hint and sorry for the delay, caught a tough virus (as in illness, no computer problem) that kept me busy.

I am not running any particular AV/Firewall etc. software besides microsoft security essentials.

I tried the automatic trouble shooter and it returns that the check for missing and corrupt files has found errors. It does not say if it fixed them. When I rerun the thing it returns the exact same message so I doubt anything was autofixed.
My System SpecsSystem Spec
24 Jan 2014   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Strange - SFC was clear.
Please post the full CBS folder and I'll take a look-see
My System SpecsSystem Spec
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 Updates fail to install, errors: 800B0100 and 8024200D




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