Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: "Windows Module Installer has stopped working" message constantly

15 Dec 2013   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
"Windows Module Installer has stopped working" message constantly

Hi there,
I am getting a repeated "Windows Module Installer has stopped working" message which says that the file that describes the problem is:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_5480538538f23ac44dfcd994b 3e5d340663098_cab_670b9c43\WER9B8A.tmp.hdmp.

Windows Update hangs and gives no error message but says no Windows Updates have been carried out (ever). Have tried to run SURT but it just hangs on the first step, searching for updates (left it for 3 hours or so). SFC Scan gives error message "Windows Resource Protection could not start the repair service". I attach CBS folder.

Be very grateful for any help.

Best
Miguel




Attached Files
File Type: rar CBS.rar (6.98 MB, 1 views)
My System SpecsSystem Spec
.

15 Dec 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's a fairly critical error in the last CheckSUR that ran -
Code:
(f) CSI Payload File Corrupt 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
this file is central to the servicing capabilities of Windows, so the fact it's missing may be causing all your other problems.

The CBS log however is more interesting.
SInce early November, almost the only activity recorded has been repeated installations of the same software at boot.
Code:
2013-11-17 10:28:44, Info                  CSI    00000006 IAdvancedInstallerAwareStore_ResolvePendingTransactions call 1 loaded 8 pending advanced installer operations
2013-11-17 10:28:44, Info                  CSI    00000007 Begin executing advanced installer phase 8 index 0 (sequence 0)
    Old component: [l:0]""
    New component: [l:0]""
    Install mode: uninstall
    Installer ID: {51d813ef-83f1-42de-a2ee-89ee4633a7c9}
    Installer name: [25]"RegistryKey SD Applicator"
2013-11-17 10:28:44, Info                  CSI    00000008 End executing advanced installer (sequence 0)
    Completion status: S_OK
One or two people have reported uninstalling .NET 4 for a while, then reinstalling it solves this problem - it's certainly worth trying.

Uninstall it from the Programs listing reboot, then run the cleanup tool from here...
.NET Framework Cleanup Tool User's Guide - Aaron Stebner's WebLog - Site Home - MSDN Blogs

Reboot again - TWICE

The try running SFC /SCANNOW and CheckSUR again

post the new CBS folder, and try reinstalling .NET 4.5.1 (the upgrade to .NET 4)
My System SpecsSystem Spec
15 Dec 2013   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Noel
I get following log when trying to uninstall Net4 Extended. Should I go ahead with clean up tool anyway?

OS Version = 6.1.7601, Platform 2, Service Pack 1
OS Description = Windows 7 - x64 Service Pack 1

CommandLine = "C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\Setup.exe" /repair /x86 /x64 /parameterfolder Extended
TimeZone = Romance Standard Time
Initial LCID = 2057


Using Simultaneous Download and Install mechanism

Operation: Repairing

Package Name = Microsoft .NET Framework 4 Extended Setup
Package Version = 4.0.30319

User Experience Data Collection Policy: Disabled


Operation updated to: Uninstalling































































Logging all the global blocks


Pre-Installation Warnings:

  1. Uninstalling Microsoft .NET Framework may cause some applications to cease to function.









































































































































Number of applicable items: 3





Possible transient lock. WinVerifyTrust failed with error: 2148204800
Possible transient lock. WinVerifyTrust failed with error: 2148204800
C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz - Signature verification for file netfx_Extended.mzz (C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz) failed with error 0x800b0100 (No signature was present in the subject.)

No FileHash provided. Cannot perform FileHash verification for netfx_Extended.mzz
File netfx_Extended.mzz (C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz), failed authentication. (Error = -2146762496). It is recommended that you delete this file and retry setup again.

ServiceControl operation succeeded!

Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:00:06).
My System SpecsSystem Spec
.


15 Dec 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - looks like we'll have to try and fix the known file error first, and then see if that gives us more data...


I've uploaded a file - clraa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\clraa
hit the enter key - if you get a 'Not Found' error try
DIR D:\clraa
or
DIR E:\clraa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\clraa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply ,

and try running CheckSUR again

If CheckSUR gets into the proper checking phase again, then post the new CheckSUR.log file


My System SpecsSystem Spec
15 Dec 2013   #5

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Noel,
success with all (I think). Your file worked. Scannow worked, CBS Log is here (unable to upload): https://www.dropbox.com/s/uvl60cbt2fuiidm/CBS.rar
and SURT installed a hotfix. What should I do now?
Thanks!
Miguel
My System SpecsSystem Spec
15 Dec 2013   #6

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Noel,
Windows started installing updates and everything looks OK now. Latest CBS Log at https://www.dropbox.com/s/0a3h8f342d55bpu/CBS1.rar.
Do I get an all clear?
Thanks
Miguel
My System SpecsSystem Spec
16 Dec 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Not quire yet
The CheckSUR log is clear at least - but there are a small number of errors still present in the completed SFC scan...
Code:
 Line 450987: 2013-12-16 00:12:16, Info                  CSI    00000369 [SR] Repairing 4 components
 Line 450988: 2013-12-16 00:12:16, Info                  CSI    0000036a [SR] Beginning Verify and Repair transaction
 Line 450991: 2013-12-16 00:12:16, Info                  CSI    0000036c [SR] Cannot repair member file [l:16{8}]"kaiu.ttf" of Microsoft-Windows-Font-TrueType-DFKaiSB, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 450994: 2013-12-16 00:12:16, Info                  CSI    0000036e [SR] Cannot repair member file [l:20{10}]"DE-wp2.jpg" of Microsoft-Windows-MarketTheme-DE-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 450997: 2013-12-16 00:12:16, Info                  CSI    00000370 [SR] Cannot repair member file [l:64{32}]"Windows User Account Control.wav" of Microsoft-Windows-Shell-SoundThemes-Characters, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 451001: 2013-12-16 00:12:16, Info                  CSI    00000372 [SR] Cannot repair member file [l:42{21}]"System.Web.Mobile.dll" of System.Web.Mobile, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix protocol for them later.
My System SpecsSystem Spec
16 Dec 2013   #8

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You're a star.
My System SpecsSystem Spec
16 Dec 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - clrab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\clrab
hit the enter key - if you get a 'Not Found' error try
DIR D:\clrab
or
DIR E:\clrab


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\clrab <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

My System SpecsSystem Spec
16 Dec 2013   #10

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Noel
done all this. Apparently still some files unfixed by Scannow. CBS at https://www.dropbox.com/s/izppozbbcar8o3p/CBS3.rar
Thanks
My System SpecsSystem Spec
Reply

 "Windows Module Installer has stopped working" message constantly




Thread Tools



Similar help and support threads for2: "Windows Module Installer has stopped working" message constantly
Thread Forum
"Explorer has Stopped Working" - constant error message General Discussion
I get message that "Windows Explorer has stopped working" General Discussion
"Windows installer has stopped working" when updating Windows Updates & Activation
"iTunes Has Stopped Working."? (Fault Module: ntdll.dll) Software
Annoying "Stopped working" Windows message General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:07 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33