Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Update to Internet Explorer 11 Fails, Error 9C47


17 Dec 2013   #1

Windows 7, 32bit
 
 
Update to Internet Explorer 11 Fails, Error 9C47

Hello all, I'm running a custom built computer that doesn't seem to want to update to IE 11 (or 10 for that matter). I'm running IE 9.0.8112.16421 currently.

The error code I get from the Windows Update is 9C47. I then get a link to install prerequisites which either don't apply to my machine, or are already installed.

1) I ran and installed the SURT
2) I did the SFC scan which found no discrepancies
3) The windows update error code is 9C47
4) I have attached the CBS logs.

I am not very good with coding or understanding the windows registry. I did contract a Virus/Trojan that corrupted windows firewall and a few other things a while back (maybe 6-9months), but I was able to remove it using a few techniques I found online. All virus scans with Microsoft Security Essentials and Malwarebites comes up clean. I did have to restore the firewall function using some DIY things I found online.

I know there are some geniuses on this forum that have helped others in my situation. Any help would be greatly appreciated.

I apologize in advance if I left out important information. Please let me know what you might need from me.

Regards,

Jon





Attached Files
File Type: zip CBS.zip (4.91 MB, 16 views)
My System SpecsSystem Spec
.

17 Dec 2013   #2

Dual Boot: Windows 7 Pro & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Welcome to Seven Forums!

Seems there are a few fixes for this and not all work for everyone, can you follow through with some of the suggestions here: Update to I.E. 11, Get Error 9c47 - Microsoft Community ------ Then report back and let us know if you could fix it?

Before doing any of these, please make sure your data is backed up just in case. Please disregard Pinaki Mohanty's (Support Engineer) Method #3 suggestion. Only use that as a worst case scenario fix.
My System SpecsSystem Spec
17 Dec 2013   #3

Windows 7, 32bit
 
 

Hello, and thank you for the suggestions. I followed the link you provided and tried both methods. In both cases it said that no problems were found and nothing was done/installed.

I then ran a check-disk on the system drive which also completed successfully.

I tried to re-install IE 11 and received the same error as always.

Any other ideas?
My System SpecsSystem Spec
.


17 Dec 2013   #4

Dual Boot: Windows 7 Pro & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by jdm160 View Post
Hello, and thank you for the suggestions. I followed the link you provided and tried both methods. In both cases it said that no problems were found and nothing was done/installed.

I then ran a check-disk on the system drive which also completed successfully.

I tried to re-install IE 11 and received the same error as always.

Any other ideas?
Try the other suggestions listed by other members. I don't think what that guy suggested is the best course of action. Those engineers often think its always a simple fix and if that doesn't work, reinstall...

If you keep going through the thread, other people posted different things that fixed their issue.
My System SpecsSystem Spec
18 Dec 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a large number of errors in the CheckSUR report - here's the summary...
Code:
Summary:
Seconds executed: 744
 Found 88 errors
  CBS MUM Corrupt Total count: 43
  CBS Catalog Corrupt Total count: 45
I'll try and post a fix protocol later today, but it may not be until much later!

Here's the list...
Code:
Unavailable repair files:
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
    servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~da-DK~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~sv-SE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~da-DK~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~x86~sv-SE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~cs-CZ~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~it-IT~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~ru-RU~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~x86~zh-TW~7.1.7601.16492.cat
My System SpecsSystem Spec
18 Dec 2013   #6

Windows 7, 32bit
 
 

Thank you so much NoelDP, I do appreciate the assistance. Happy Holidays!
My System SpecsSystem Spec
18 Dec 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Not so happy
I just noticed that I've seen this set of errors before (or at least almost identical ones).

Have you been using any kind of 'System Cleaner' or 'Registry Optimizer'?? If so, which one?

The first few files in this list have incorrect filenames, according to the general rules - No MUM or CAT file names should ever have spaces in them (My copies of what should be the same files don't).

Let's have a look-see at the registry and see if I can work out what's going on...


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.
My System SpecsSystem Spec
18 Dec 2013   #8

Windows 7, 32bit
 
 

Hi NoelDP,

Thanks again for your fast reply.

I have not used any of the registry cleaner programs. I suspect this happened when I contracted the trojan that took much effort to remove. My system functions normally now other than this update..

Here is the file you requested: COMPONENTS
My System SpecsSystem Spec
18 Dec 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Wake me up if you haven't hear anything by Friday morning
My System SpecsSystem Spec
18 Dec 2013   #10

Windows 7, 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Wake me up if you haven't hear anything by Friday morning
will do, happy trails
My System SpecsSystem Spec
Reply

 Update to Internet Explorer 11 Fails, Error 9C47




Thread Tools



Similar help and support threads for2: Update to Internet Explorer 11 Fails, Error 9C47
Thread Forum
Windows 7 Update Fail - Error Code 9C47 Windows Updates & Activation
Internet Explorer 10 update - error 9C59 Windows Updates & Activation
Windows Update Fails to Install: error codes 800B0100 and 9C47 Windows Updates & Activation
Windows update error 9C48, Internet Explorer update. Windows Updates & Activation
Internet Explorer 9 Update Fails (code 9C48) Please help, so frustrati Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:13 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33