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Windows 7: 9C57 error updating on IE 10, now IE 11-- this one's a toughie

27 Dec 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I would think twice about upgrading any system to Windows 8.1 without a functional system image to restore from in the first place - and conventional wisdom is that upgrade is more likely to make existing problems worse, than cure them.

I need to review the thread - back later.


My System SpecsSystem Spec
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30 Dec 2013   #12
hypnoia

Windows 7 Home Premium x64
 
 

Are there no hidden flags to force a KB update?

What has me confused is how a repair install fails. What would cause that? A registry item has unmodifiable read-only permissions maybe?
My System SpecsSystem Spec
30 Dec 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No - one of the whole point about Windows update is that updates will NOT install on a system that's already corrupt
since the chances are that such an installation is only going to make matters worse.

Upgrades will attempt to take settings from the previous OS to the new one - and if they are corrupt, then all hell can be let loose!
My System SpecsSystem Spec
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30 Dec 2013   #14
hypnoia

Windows 7 Home Premium x64
 
 

So I've a corrupt system, but no tools exist that can identify the corruption.
My System SpecsSystem Spec
30 Dec 2013   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

even if they can identify the corruption, then the real problem is isolating the cause of the corruption - which may still be present, and so could cause further corruption (whatever we manage to do in the way of cleanup)

In cases like this, then a repair install would be the initial 'solution' - and depending on the results of that, then a clean install may be necessary.
My System SpecsSystem Spec
30 Dec 2013   #16
hypnoia

Windows 7 Home Premium x64
 
 

Yup, clean install seems to be the only sure thing. However, I'm going to give it one more try. CCleaner's registry scanner identifies a large number of errors, mostly ActiveX/COM and path issues.

I'll go through, item by item, and manually fix the obvious path errors while leaving any unknown issue intact, and see if that makes a difference to the repair install.

Otherwise, thank you and I appreciate the effort.
My System SpecsSystem Spec
30 Dec 2013   #17
hypnoia

Windows 7 Home Premium x64
 
 

...And I should note that the cause of the corruption was the failed June certificate updates. I didn't have a problem until then, however none of MS's published fixes for that error worked for me-- or if it worked, the WU corruption remained.
My System SpecsSystem Spec
30 Dec 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

NO registry 'cleaner' is reliable - most are very dangerous tools.
CCLeaner is less dangerous than most - but will still manage to destroy a system given half a chance.
My System SpecsSystem Spec
30 Dec 2013   #19
hypnoia

Windows 7 Home Premium x64
 
 

I agree. Which is why I'm doing it manually.

But at this point, what have I got to lose? I'm left with needing a clean install anyway. If the manual edits don't work, I'll probably use some nuclear option.
My System SpecsSystem Spec
10 Jan 2014   #20
hypnoia

Windows 7 Home Premium x64
 
 

I wanted to followup to close this off. (Many of these threads when found in a Google search just trail off, and I wanted to button this one up for that reason).

I dove very deep into this, and spent several days uninstalling each of hundreds of updates since 2011 to return to as-close-to-SP1 as I could. You might think that's crazy, and maybe it was, but I had time and room to experiment, and my Windows Update subsystem was healthy, as far as all the tools could tell.

Basically I got to the point of SP1 + a few non-un-installable updates. All of sfc, CheckSUR, chkdsk, and other scanners were happy. Windows Update was telling me that I had 30 required updates, which of course is nuts-- for a new SP1 machine it's more like 147 updates. And still, KB2834140 -- the lynchpin of it all, as the prerequisite for the 2670838 platform update, and thereby IE10 and IE11 -- simply refused to install, with the same CBS_INVALID_PACKAGE error as before. And even still a repair install failed at the 62% mark, even with all the necessary MIG_UPGRADE_IGNORE_PLUGINS tricks.

Net, I went as far as I could to troubleshoot it. I ended up reinstalling Windows. I think that Windows is just destined fall to pieces after several years of installs and uninstalls. The update subsystem just isn't that robust and is far too complex and subject to error, so if you run across these issues, they may be intractable, leaving you with no option but to start over.

Anyway, thanks very much for looking into this, Noel. VERY much appreciated, and I'm happy this forum is such a great resource.
My System SpecsSystem Spec
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 9C57 error updating on IE 10, now IE 11-- this one's a toughie




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