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Windows 7: My Windows 7 reporting it isn't genuine, Error code 0x8004FE21

20 Dec 2013   #1
prvnrk

Windows 7 Home Premium 64-bit
 
 
My Windows 7 reporting it isn't genuine, Error code 0x8004FE21

Hi,

I have Windows 7 Home premium and running for many years on Dell 1558. Its genuine and shipped with Dell laptop and all of a sudden it throws this below error:

Please advise and TIA.



and MGADiag report is
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-*****
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-*****87-*****
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FEB81DF1-CC50-4418-B67A-7733A4FF6B82}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FEB81DF1-CC50-4418-B67A-7733A4FF6B82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-631701585-1979088494-848950848</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1558</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20110330000000.000000+000</Date></BIOS><HWID>03433C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-2057-7600.0000-0212010
Installation ID: 013480959792970991853974178280215921021122512425749576
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 20/12/2013 14:52:00

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:20:2013 02:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABQABAAEAAAACAAAAAgABAAEA6GGUwEoeVPX8+hhCcE2aUTI10jJiPbb/AkNk4lxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CRESTLNE
  HPET			INTEL 		CRESTLNE
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CRESTLNE
  SPCR			PTLTD 		$UCRTBL$
  SLIC			DELL  		QA09   
  OSFR			DELL  		DELL    
  ASF!			  CETP		    CETP
  SSDT			PmRef		CpuPm



My System SpecsSystem Spec
.
20 Dec 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is nothing amiss that I can see in your MGADiag report.

The system is activated properly, and was validated today.

I can only think it's the result of a 'race condition' - where something gets in the way of the Software Protection Service.

Does the notification come and go?
My System SpecsSystem Spec
20 Dec 2013   #3
prvnrk

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There is nothing amiss that I can see in your MGADiag report.

The system is activated properly, and was validated today.

I can only think it's the result of a 'race condition' - where something gets in the way of the Software Protection Service.

Does the notification come and go?
Thank you NoelDP for the reply.

I actually had to reinstall from scratch 3 days ago, using Windows 7 DVD (supplied with Laptop) as my old HDD went bad. It doesn't even ask for serial/key while installing and everything worked fine. But since then, it pops up this annoying window (once a day) everyday. I rebooted laptop and verified genuinity of Windows 7 online and every time it passed the test.

Now my Windows 7 is fully up-to-date (with updates) and still popping up and its really annoying. I would like to get it fixed forever.

I heard somewhere that improper drivers installation too could cause this issue and I have one "unknown device" in Device manager. Should I fix that error to get rid of this?

Thanks again,
My System SpecsSystem Spec
.

20 Dec 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What media did you use for the reinstall?

If you didn't use the Recovery media from your manufacturer, then...

You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


You may need to activate by phone.
My System SpecsSystem Spec
20 Dec 2013   #5
prvnrk

Windows 7 Home Premium 64-bit
 
 

It was reinstalled by Dell Engineer using "Windows 7 reinstall DVD" and product key matches.

Whenever I verify online and/or see the properties it always shows "genuine". The only thing is that this pop-up comes and go. Though it's not impacting any of my work or laptop capability but just annoying to receive that message.
My System SpecsSystem Spec
21 Dec 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What you have is a race condition - which by the nature of the beast isn't generally susceptible to normal troubleshooting methods.
It's most often related to security software getting in the way of the Software Protection Service.
What AV is installed? what other security software is installed?
My System SpecsSystem Spec
Reply

 My Windows 7 reporting it isn't genuine, Error code 0x8004FE21




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