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Windows 7: Inaccessible Windows Basic Functions

23 Dec 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.




My System SpecsSystem Spec
.
23 Dec 2013   #22
soulcat

Windows 7 Home Premium 32bit
 
 

Hi NoelDP,
Here is the Farbar log:

Farbar Service Scanner Version: 05-12-2013
Ran by Matt The Cat (administrator) on 23-12-2013 at 09:45:58
Running from "C:\Users\Matt The Cat\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Attempt to access Google.com returned error: Google.com is offline
Attempt to access Yahoo.com returned error: Yahoo.com is offline

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

Quote   Quote: Originally Posted by NoelDP View Post
Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
My System SpecsSystem Spec
23 Dec 2013   #23
soulcat

Windows 7 Home Premium 32bit
 
 

Hi Golden,
I will uninstall McAfee today. Since I purchased this machine 3 years ago, I've only run McAfee, MalwareBytes and Windows Defender on it. Nothing else. I'll let you know when it's completely uninstalled.

Thanks for all your help, guys.

Matt

Quote   Quote: Originally Posted by Golden View Post
OK. Did you see all the Conduit PUP items? They should have all been cleaned....check with Malwarebytes again to be sure.

I'm still not convinced the race condition interfering with the Windows genuine check has been solved. Did you completely uninstall McAfee? Have you ever had any other anti-malware software installed on the system prior to MaCafee?

When you run the genuine check, be sure to use this link: http://go.microsoft.com/fwlink/?linkid=52012
My System SpecsSystem Spec
.

23 Dec 2013   #24
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Is Windows Defender still turned on? Once you install MSE, it will be turned off automatically since Defenders functionality is already included in MSE. You can safely have MSE and Malwarebytes on your system concurrently.
My System SpecsSystem Spec
23 Dec 2013   #25
soulcat

Windows 7 Home Premium 32bit
 
 

Golden,
I just completely uninstalled McAfee. I tried installing MSE, but it keeps running into issues. So I uninstalled MalwareBytes, just in case. MSE still won't install. It gets to the question to remove other VS programs, I click continue and it says, "an error has prevented the Security Essentials setup wizard from completing successfully." I have restarted my machine several times with no luck.


Quote   Quote: Originally Posted by Golden View Post
OK. Is Windows Defender still turned on? Once you install MSE, it will be turned off automatically since Defenders functionality is already included in MSE. You can safely have MSE and Malwarebytes on your system concurrently.
My System SpecsSystem Spec
23 Dec 2013   #26
soulcat

Windows 7 Home Premium 32bit
 
 

BTW, I turned Defender off, but MSE still won't install. Do you want me to run any logs so you can see how the system is acting?
My System SpecsSystem Spec
23 Dec 2013   #27
soulcat

Windows 7 Home Premium 32bit
 
 

OK, this is weird. I put a "new" folder on my desktop and went to name it...it wouldn't rename, and windows put up an error message "Windows Is Restarting" but it didn't restart. So I tried renaming the folder again and still it wouldn't name and the same "restarting" error message, but no restart. WTF!
My System SpecsSystem Spec
23 Dec 2013   #28
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Mmm. This is quite a perplexing problem. sfc/scannow found no underlying system problems, yet your system seems to have some bizarre problems.

Can you be more specific about the issue with MSE? I don't understand the reference to "VS"?
My System SpecsSystem Spec
23 Dec 2013   #29
soulcat

Windows 7 Home Premium 32bit
 
 

Sorry, I used VS to reference virus software. My fault. So after MSE tells me to uninstall all over anti-virus software, I click OK and it then pops up the error message saying that the wizard couldn't complete the installation.
My System SpecsSystem Spec
23 Dec 2013   #30
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. In Control Panel Programs, go through the entire list and check carefully if there are any references to other AV software.

There are certainly remnants of something preventing MSE installing...perhaps MAcafee wasn't fully uninstalled.
My System SpecsSystem Spec
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