After successfully installing 9 important updates, have lost Internet

The Persist files are in CAB format (a variation on a Zip file) - WinRAR can open them. They show as folders in Explorer.
You're looking in the wrong pane - the CBS.log file should be in the right-hand pane like all ordinary files.

Thank you Thank you NoelDP for not giving up on me!

Also thanks for the WinRAR program suggestion (I don't have it yet so will download it later---eventually, given its lack of ability to do much of anything the computer may have to be rolled back to a restore point some time if nothing else works, and I'll lose that download if that occurs, right?)

Otherwise in your post, I'm puzzled about your references to "panes"...

I typed the words CBS.log in the search box above the word "START"

I specifically targeted the entire computer/all libraries/all files/ all locations/ all hidden files.......Took about 10 minutes to search everywhere.... (just like I did before but I manually specified everything this way to insure I did not miss a location where it could be hiding)...


I still get what I posted in my prior Reply of 12-26-13

What I "edited" out on the "right" pane were my own personal information showing my names for Drives on this computer/backup drive/ dropbox etc... individual file names do not appear on the "right" pane..

Oh, did I mention that I (sorry Microsoft) HATE the Aero look and it confused me so much I've had the computer's theme set to VISTA (I never owned Vista its all that someone found for me as an alternate theme) so if there is no right pane in Vista, but there are in AERO version then that is why I'm still......
confused about what I should do at this point to get you the correct files/ exe. to run and produce reports so you can help me properly.. I'll keep trying and playing with it, until I find an answer for you....


(but you do know the story of me playing with computers... oh right you don't-----that's why I go to others who are much more expert in how to handle unexpected outcomes on the computer to help me through these troubled times....)


(if this is too confusing, just ignore it but under "full disclosure" of what is going on since you can't remotely view my screen I'm providing the following information updating the screen shot which for obvious reasons I'm not retaking again:

(Of corse I saved my screenshots as "CBS.log" not found files about 5 of them, So now when I do the search it no longer comes up with the phrase "No items match your search" like I said before.... Now, I have your notes to me transferred and saved on the Windows 7 computer and screenshots for future reference should this happen again to me.......so the search now produces 5 new files----plus I discovered that I had some old old "2009" panther (early Mac computer OS name) files that also use the term "cbs" so they popped up under this deep search method...... both of them were short word pad documents only had dates and times on it saying ok ok "info" and a few "warnings" all dated 2009, so I won't bother you reading them unless they explain why there is no CBS.log file in Windows 7??? I never told the computer to save my Mac stuff, its connected by either home "intra-net" wireless network which still works, but the outside world Internet for the Windows 7 refuses to work still yet the Mac and iPad and old XP desktop etc etc all are working just fine on the Internet.

Thanks again, for all your help. Sorry if I'm bothering you during your holidays and good times there between Christmas and New Years....

Open Windows Explorer (in the Search box, type Explorer and hit the Enter key)
The resulting windows should show two or three panes. The left pane is folders, middle pane is files, the right pane (if present) is a preview pane for the highlighted file.

Navigate to the C:\Windows\Logs\CBS folder in the left pane - what shows in the middle/right-hand pane?

Open an Elevated Command Prompt, and run the following commands

DIR C:\Windows\Logs\CBS
ICACLS C:\Windows\Logs\CBS

post the results.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

All you need to do is copy the CBS.log file to the desktop - the reason that access is denied is because the file is open in the System account, but you have enough access to be able to copy it.
Once you have the copy, you can open that in Notepad or another text viewer - you can also compress it, and send it to your apple and upload it to your reply :)

No need to edit the smileys out - I speak smiley

Ok, here are the uploaded notepad files, I hope.....

I copied CBS file (it never says "log" except in the command CP DOS box)

I copied two SUR files, are they useful? Are they SURT? Why no "T"?? Confusing.....

The CBS file is not uploading.... you mentioned compressing... I don't seem to have that "button" to choose.. I got this message of course (dummy me).... CBS is this the CBS log file or not 12-29-13.txt:
Your file of 3.50 MB bytes exceeds the forum's limit of 1.00 MB for this filetype.

I don't compress my files in my drives as it interferes with Norton Ghost which I use for backup... so where do I put it to just compress that "one" file as it seems all I can do is "compress the entire drive" of computer... which I certainly don't want to do at 500 GB would take forever....


Let me know next step!

Thanks for your patience with me!

P.S. out of my computer knowledge curiosity.... I tried to Google the definition of "CBS" and Windows 7 to figure out myself what it is you are looking at... all I get is references to "Vista" (I"m not a good "googler!") and they refer to groups of 100 files and checking to see if the file is original or is damaged and repaired by the system.. I took a quick look in my CBS files I downloaded to you and seems all my system is doing when it tries to contact the internet in the CBS files... is "failing to open package"... with no attempts at repair...

Just taking baby steps here in this computer knowledge area of Windows 7, am I reading that right? Why is there no google reference to Windows 7? I usually eventually get old books when they are discarded about how to do Windows 7 from Microsoft i.e. help desk or etc type of titles for all prior versions of Windows like XP NT et al I'm familiar and use everyday..... but no Windows 7 yet in my library so at a loss right now)

You first ran the tool on 25/12 - and it fixed the following problem..

Code:

Checking Component Store
(f) CSI Catalog Corrupt 0x800B0003 winsxs\Catalogs\7fbc01a65849cc1f0fad167b4582d20ccb2ce83ec203a7084460617f381c992f.cat 049c0fd73ee..466398cdca9_b03f5f7f11d50a3a_6.1.7601.22380_e0c007481d163ee7 
(fix) CSI Catalog Corrupt CSI File Replaced File: 7fbc01a65849cc1f0fad167b4582d20ccb2ce83ec203a7084460617f381c992f.cat From: C:\Windows\servicing\Packages\Package_3_for_KB2836943~31bf3856ad364e35~amd64~~6.1.2.0.cat

The subsequent runs found no more problems.


You need to compress the CBS.log file before uploading it - it's almost certainly larger than the filesize allowed for these forums (8MB) but should reduce massively on compression.

If you right-click on the file in Windows explorer, select Send to...
Select Compressed (zipped) file