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Windows 7: After successfully installing 9 important updates, have lost Internet

29 Dec 2013   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Unfortunately, the SFC scan results have rolled off into one of the CBSPersist files - assuming you succeeded in running it.
However, there are no signs of any significant errors in the log, so it's unlikely that major problems exist.

Having said that, it's known that under certain circumstances, Norton software can block all access to the internet and similar services.
I would suggest uninstalling Norton, and running the Norton Removal Tool (This will remove ALL Norton software, so make sure that you note the appropriate details first!) - then install Microsoft Security Essentials at least until we get the problem sorted out.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Then run the following command in an Elevated Command Prompt, and post the results.

IPCONFIG /ALL

(close the window, and try accessing the internet - what happens now?)


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.


My System SpecsSystem Spec
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31 Dec 2013   #32
XP VM User

Windows7 Professional 64bit
 
 

Hello again Noel...

Thanks for your suggestions as always....

You're probably going to yell at me (all caps on web) but I have been on the Norton help pages as I really really really do not like using the Norton Removal tool as I'm not 100% about reinstalling from a "non-physical" disk that all Symantec purchases are made nowadays..

And I know you want me to migrate off Norton and all AV software to Microsoft Security Essentials which seems like the right choice.... but if I wanted to go back I'm afraid I'd lose my codes/product keys and etc by removing everything...

(so what did I do?)

I've been in CP before with my wireless printer telephone/remote people----setting up the Wireless access for that printer (HP), and so I know what my IPCONFG /ALL should look like ----so I pretended that I removed the Norton stuff and just followed the rest of your instructions exactly.....

I got the results, but since it seems to contain lots of personally identifiable data.. You don't want or need to know my DNS Suffix or Link-Local IPv6 Address as all of these are my own particular domains, etc and Hexadecimal codes that should not be posted... so the question is what am I allowed to post before I post it?? (i.e. what exactly from the IPCONFIG /ALL would you like to see?)

So I'm not posting the results, just say that all the Domans/Sub masks Default Gateway, DHCP Server, DNS Server et al all appear to be the numbers that I'm used to seeing for that computer/IP access...

The XP VM ones listed under: "Ethernet Adapter VirtualBox Host-Only Network" seem to be ok as well for that IPv4 Address (but the Default Gateway is blank for that one which is why XP does not work either)

There are about five other groups that are all blanks... maybe that is where the problem is occurring.... They are repetitively:

Tunnel Adapter isatap: and the categories under which they are all 00:00: etc etc no values....

So I'd thought I'd pass along some of these bits and pieces (I know I should just cut and paste the whole thing here but who knows who reads it other than you on this site, so I'm worried about giving out the wrong private information.. I could "xxx" all of the data but that would not help you...

OR, I can "xxx" the data that appears to be personal, but who knows what I might miss in doing that and allow hackers access to my computer (once I get Internet back again)

Oh and of course the Internet is still not working.. I did a thorough checking of menu items like under Tools/ Internet options and anything else I could click on to view (not changed a single item) just to see if I could notice something amiss.. but everything looks just like its supposed to, except no Internet connection (yet the bars on the right taskbar show I should have full (excellent) Wireless AND Internet access point 100%-- SSID everything is just fine all green bars)

Just your thinking at this point while I'm waiting for the Norton Forum people to figure out what a person who is not comfortable with the Norton Removal Tool should do now that Norton no longer has their usual (what I got used to as a crutch) free telephone/web/remote access help for installing/reinstalling items... they just have pages and pages of lists of instructions to be followed and if they don't work, go to more lists of instructions ad infinitum.........

Thanks for reading this far....

Have a Happy New Year
My System SpecsSystem Spec
31 Dec 2013   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is nothing in the IPCONFIG output which can give any hacker significant chances of getting to your computer - assuming you have a NAT router between you and the internet.

If you read the appropiate page of the Norton link I sent you to, you will find that it tells you how to save your license details etc.

Installing from a download is actually a lot better than from a disk, as the download is updated on a regular basis, while a disk may have been on the shelf for 6 months or more.
My System SpecsSystem Spec
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31 Dec 2013   #34
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by XP VM User View Post
~~~
I know what my IPCONFG /ALL should look like...
~~~
I got the results, but since it seems to contain lots of personally identifiable data...
~~~
We can try to work with bits and pieces.

1) Are you behind a NAT?

See this link:
Network Address Translation
And this one:
Address test


2) In your IPCONFIG results screen, do you find a section dealing with your wireless connection?

Here is a random screenshot found on Google:

You can ignore the notes.
My System SpecsSystem Spec
31 Dec 2013   #35
XP VM User

Windows7 Professional 64bit
 
 
Solved!!!!

Wishing you a very happy healthy New Year!

Guess what????

Whatever that command NETSH WINSOCK RESET and instructions were, they did the lot! Internet is back on again! (still using the Mac as of course the other Windows 7 computer does not have this page bookmarked as its been offline for over two weeks.....


Now I can reply to all the Christmas/New Years' cards I get online! Whew! Must have 1000 Emails to go over since 12-18 including the ones that should be in junk pile but never have time to teach the filters properly...... Some people have been asking me in person, "did I get their card?" I know, they're just saving the price of postage here in the US (currently 46 cents per ounce)(.2656 British Pound--no symbol for this too old Mac computer will not take 2007 downloads)...

Anyway....the details are that after following your suggestions I ended up with same situation... or at least it appeared to be that way (I've closed and opened or restarted computer dozens of times since this began but never after your Command lines were entered so, I had to try it again.... ) I have a terminal program to a larger computer....and .... and ... "Connected!" Wait a minute! I have Internet.. so I tried a test with the Malwarebytes that keeps saying its 8 days old and it updated! So I clicked on the IE 10 icon in tray and sure enough... there is the full internet!

How can I thank you enough! What a great way to start off the New Year with my ability to communicate back to all the nice people who sent me E-cards over past few weeks and I've just been my usual delayed sending back (then I lost the Internet and got nothing done at all---since the Mac no longer is allowed to access and reply on those online Email/Ecard sites due to upgrades in performance/programming earlier this year)....

I know I wrote a lot of TMI---extraneous information.. if you think its worthwhile to use and refer to this discussion/thread to help others in this same dire predicament, then I can go back and edit out all the extra comments about weather, etc non-computer items.... to make it flow better...

Wishing you a very Happy New Year!

Thanks ever so much again... will post Kudos and say problem is solved (I always wait to see if any further comments are made before closing it out....and final edits, etc if I do any are made so I don't get caught without that ability...)

Oh I'm right about further comments while I was typing this message, someone else helpfully posted information for me..

So, Thank you too UsernameIssues (yes I got that problem too with my name, now I'm stuck with it as I used up my best Email address for that one).....for that helpful screenshot.. yes my IPCONFIG /ALL produced a similar screen with wireless....NAT addresses like you demonstrated..
I never knew about NAT, thanks for the information.. I always thought my strange 10.0 xxxxx etc address was something very unique as I've seen thousands of other's IP addresses over the years and never had such a convenient one easy to remember too! Now I know why... Its an Apple Airport Wireless Router (2012 as a blackout destroyed the original one)....

Thanks about the reference to ignoring the notes, but I find it interesting that the Ethernet Adapter is said to not use that address.. wondering why.. maybe its another one of the big mysteries of how XP VM worked (or lack of it) on Windows 7 as I can get Internet but the ability to print to a wireless printer is and has been totally prevented, so all of the XP Programs I have like Office et al that produce or should be producing printed outputs for me never worked so I have to retain the older XP computer which does still have that ability.... thought I could combine both into one computer by using the XP on the VM Desktop.. had to resort to OracleVirtual Box instead to get that working.....

Happy New Year to you too UsernameIssues!
My System SpecsSystem Spec
31 Dec 2013   #36
UsernameIssues

W7 Pro SP1 64bit
 
 

Glad that it is working.

You can make a thread in this sub-forum to request a forum name change:
http://www.sevenforums.com/site-stuff/
My System SpecsSystem Spec
31 Dec 2013   #37
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

XP VM User could you post exactly what you did to solve your problem. I'm somewhat lost.
My System SpecsSystem Spec
01 Jan 2014   #38
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
XP VM User could you post exactly what you did to solve your problem. I'm somewhat lost.
Jack it looks like the NETSH WINSOCK RESET was the fix. A Guy
My System SpecsSystem Spec
01 Jan 2014   #39
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I see he completed Noel's post # 31 with
NETSH WINSOCK RESET


My System SpecsSystem Spec
01 Jan 2014   #40
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by XP VM User View Post
~~~
Thanks about the reference to ignoring the notes, but I find it interesting that the Ethernet Adapter is said to not use that address.. wondering why..
~~~
The computer that generated the IPCONFIG info shown in that screenshot was connected to a Wireless Access Point, but the wired adapter was not connected - yet. The notes tell these college students and staff should register the Media Access Control address (MAC) for their computers. This allows them access to resources that are not available via the wireless network. Those instructions are for a complex network at a college. They have nothing to do with your network... VM or otherwise.


Quote   Quote: Originally Posted by XP VM User View Post
~~~
...maybe its another one of the big mysteries of how XP VM worked (or lack of it) on Windows 7 as I can get Internet but the ability to print to a wireless printer is and has been totally prevented,
~~~
...had to resort to OracleVirtual Box instead to get that working.....
I'm familiar with your first thread (XP VM does not connect wirelessly with home network or wirelessprinter). I don't know why you could not get the XP VM bridged... but - since you already have VirtualBox working, then there is no need to revisit the topic.
My System SpecsSystem Spec
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 After successfully installing 9 important updates, have lost Internet




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