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Windows 7: Activation Fail and no Phone activation possible.

25 Dec 2013   #1
Digger12

Win7 Home Premium 64
 
 
Activation Fail and no Phone activation possible.

Hi Gents,

Hope someone can help me here. I've been using a retail version of Win7 Home premium 64 for about 2 years now with no issues.

During that time I've reinstalled the product possibly 6 or 8 times. Excessive I know but when things start to go wrong I like to start fresh again. Anyway from memory the last 2 times I have had to use phone activation.

A couple of weeks ago I dropped my laptop and killed the HDD. Put in a new one and reinstalled Win. I've just tried to activate with no luck. I went to phone activation and being lazy I typed in my old code I had saved from last time.

Now I can't activate and when I try and open the phone activation box I get a pop up from the toolbar saying the copy isn't genuine and nothing more.

Is there a way to resolve this or have I pissed off the activation so much that I actually have to shell out for a new copy?

Thanks in advance and I'm located in Thailand if that makes a difference.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4MHKM-R9MG4-B9DC6
Windows Product Key Hash: fS2p+9FFNHo2N74fO2AYkN6aX6E=
Windows Product ID: 00359-312-2766597-85458
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CABA53C2-FBFA-4CBE-BCEA-C50D8F29804C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CABA53C2-FBFA-4CBE-BCEA-C50D8F29804C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9DC6</PKey><PID>00359-312-2766597-85458</PID><PIDType>5</PIDType><SID>S-1-5-21-206995290-4116398446-3547689943</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4750</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V2.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20110722000000.000000+000</Date></BIOS><HWID>61F03307018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-312-276659-00-3081-7601.0000-3282013
Installation ID: 014936153985020486143363016836193012857650194921842785
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B9DC6
License Status: Notification
Notification Reason: 0xC004F031.
Remaining Windows rearm count: 3
Trusted time: 25/12/2013 3:21:19 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:25:2013 13:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAQABAAAAAgABAAEA6GFC/1y2KK1oeXB7Vip2OI5Kijws5bDkLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  SLIC            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        PtidDevc
  ASF!            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        PtidDevc
  SSDT            ACRSYS        PtidDevc
  SSDT            ACRSYS        PtidDevc
  UEFI            ACRSYS        ACRPRDCT
  UEFI            ACRSYS        ACRPRDCT
  UEFI            ACRSYS        ACRPRDCT



My System SpecsSystem Spec
.
25 Dec 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The error indicates mismatched ID's in the license.

Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)

My System SpecsSystem Spec
25 Dec 2013   #3
Digger12

Win7 Home Premium 64
 
 

That worked thanks. Had to do phone activation but all good now. Thanks again.
My System SpecsSystem Spec
.

25 Dec 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! - it's an unusual error, but that seemed the most likely way to fix it.

Have a good Christmas.
My System SpecsSystem Spec
Reply

 Activation Fail and no Phone activation possible.




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