9C59 error when installing IE10

bwideman · 22 Jan 2014

Ok I will be wait patiently.

NoelDP · 22 Jan 2014

The results lately have been because of a lack of understanding on my part

- not because of a system problem.

I can't claim any greater background knowledge now - so feel free to cry 'Uncle' and do a repair install!

To a large extent, what little I know about this type of error is that it involves either missing permissions or missing required folders.
I'll have to review the entire thread, and see what I can (hopefully) discover from the logs available.

Somewhere, there should be a cluestick that I can pounce on and chew into submission! :)

bwideman · 22 Jan 2014

Not a problem. This is an issue with an image that was built before I started the job. It only happens on this model of computer that we have, so I figured that it was a corrupted file somewhere. I wouldn't have gotten this far! I tried all that I could before I posted so I have exhausted my level of knowledge. So all of your help is greatly appreciated!!

NoelDP · 25 Jan 2014

Let's check a few permissions things, and reset some at the same time

Open Windows Explorer (Computer)
Navigate to the C:\Windows folder and right-click on it
select Properties

Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.
Click on Apply.

Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

Wait for it to finish - it could take a couple of minutes.

OK out, and exit Windows Explorer.

Reboot twice

Now open an Elevated Command Prompt, and run the following commands.

SC SDSHOW TrustedInstaller
SC SDSHOW BITS
SC SDSHOW WUAUSERV

post the results.

bwideman · 27 Jan 2014

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SC SDSHOW TrustedInstaller
D

A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRRC;;;BA)(A;;CCLCSW
LOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S

AU;SAFA;WDWO;;;BA)
C:\Windows\system32>SC SDSHOW BITS
D

A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;
CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S

AU;SAFA;WDWO;;;BA)
C:\Windows\system32>SC SDSHOW WUAUSERV
D

A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLO
CRSDRCWDWO;;;SY)S

AU;FA;CCDCLCSWRPWPDTLOSDRCWDWO;;;WD)
C:\Windows\system32>

NoelDP · 27 Jan 2014

Ahah! - the settings for BITS are wrong!

Please open an Elevated Command Prompt, and run the following command

Code:

SC SDSET BITS D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)S:(AU;SAFA;WDWO;;;BA)

.

Then reboot, and retry IE10

bwideman · 27 Jan 2014

Ran the command, rebooted, and it still does not install, same error code.

NoelDP · 27 Jan 2014

Please run these commands again,

SC SDSHOW TrustedInstaller
SC SDSHOW BITS
SC SDSHOW WUAUSERV

Post the results, and also post the IE10main.log file

bwideman · 29 Jan 2014

Here are the results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SC SDSHOW TrustedInstaller
D

A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRRC;;;BA)(A;;CCLCSW
LOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S

AU;SAFA;WDWO;;;BA)
C:\Windows\system32>SC SDSHOW BITS
D

A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)S

AU;SAFA;WDWO;;;BA)
C:\Windows\system32>SC SDSHOW WUAUSERV
D

A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLO
CRSDRCWDWO;;;SY)S

AU;FA;CCDCLCSWRPWPDTLOSDRCWDWO;;;WD)
C:\Windows\system32>

Attached is the IE10main.log

NoelDP · 29 Jan 2014

The operative errors here are these...

Code:

00:13.775: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE13706.tmp\IE10-neutral.Extracted.cab
00:13.822: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13706.tmp\IE10-neutral.Extracted.cab /quiet /norestart
00:23.993: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
00:24.040: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).

(ignore this - it's the time the install attempt started - 00:00.187: Started: 2014/01/27 (Y/M/D) 12:56:39.934 (local))

Please compress and upload the entire CBS.log folder (you may have to copy it to the desktop first)