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Windows 7: 9C59 error when installing IE10

29 Jan 2014   #41
bwideman

Windows 7 32bit
 
 

Here is the CBS log folder.


My System SpecsSystem Spec
.
29 Jan 2014   #42
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Ie10main errors dovetail nicely with these..
Code:
2014-01-27 12:57:02, Info                  CBS    Exec: Staging Package: Package_4_for_KB2744842~31bf3856ad364e35~x86~~6.1.1.0, Update: 2744842-36_neutral_GDR, PinDeployment: x86_187ef6b6de3745e82a45395135f533c4_31bf3856ad364e35_8.0.7601.17940_none_daae4ba5a7ec6e7e
2014-01-27 12:57:02, Info                  CBS    Failed to find file: x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7601.21789_none_bdf42a481f80149c\iecompat.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-27 12:57:02, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-27 12:57:02, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-27 12:57:02, Info                  CSI    0000000e@2014/1/27:17:57:02.643 CSI Transaction @0x2aa8460 destroyed
2014-01-27 12:57:02, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-27 12:57:02, Info                  CBS    Perf: Stage chain complete.
I have to admit that at the moment I have absolutely no idea what's going wrong - but I suspect a registry problem.
I'll try and get to do some research tonight on this.
My System SpecsSystem Spec
29 Jan 2014   #43
bwideman

Windows 7 32bit
 
 

Ok sounds good. Make sure to enjoy the F1 action this week!
My System SpecsSystem Spec
.

29 Jan 2014   #44
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks like I'm not the only one confused here - the 'missing' file shouldn't be present anyhow, as it appears to be actually from an x64 version of the system!

I have still have no idea how this can happen - but it may give me a pointer to a solution.

I'll have to work on it...
My System SpecsSystem Spec
02 Feb 2014   #45
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - I misremembered stuff The file is actually from a x86 update - KB2598845
Let's try this.
Go to Installed Updates, and check there to see if KB2598845 is already installed.
If it is, try uninstalling it - if you get an error, please copy the error EXACTLY to your response. (accept any warnings about other affected software, and follow any instructions given)

Then install it again from the download page below.

If it's not listed, then try installing it from the download page - what error do you get, if any?

A Compatibility View list update is available for Windows Internet Explorer 8: October 25, 2011

If it fails, have another look at the download page and go to the 'known issues' section and expand the instructions there - follow the installation failure instructions, and then try again
My System SpecsSystem Spec
03 Feb 2014   #46
bwideman

Windows 7 32bit
 
 

I get the "This update is not applicable for your computer." Could I be missing an update prior to this?
My System SpecsSystem Spec
03 Feb 2014   #47
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's more likely that it's been superseded by another update.

Do a manual Check for Updates - does that now appear in the listing?
My System SpecsSystem Spec
03 Feb 2014   #48
bwideman

Windows 7 32bit
 
 

No, It does not appear in the list. The only updates I get from checking manually is IE10 and IE11, plus a few driver updates for printers.
My System SpecsSystem Spec
06 Feb 2014   #49
bwideman

Windows 7 32bit
 
 

So what does this all mean?
My System SpecsSystem Spec
09 Feb 2014   #50
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good question!

I have to admit to considering a repair install as the best way forward - purely because I have no idea where to start looking for the right clues
My System SpecsSystem Spec
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 9C59 error when installing IE10




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