Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: 9C59 error when installing IE10


27 Dec 2013   #1

Windows 7 32bit
 
 
9C59 error when installing IE10

Hi guys,

I have been trying to solve this error for too long and would apperciate some help. Whenever I go to install IE10 from Windows Updates, I keep getting the 9C59 error. I have a WSUS server setup pushing out updates, but I have tried from the web also with no luck. I have looked high and low for an anwser, but still have yet to find one. I have attached a copy of my CBS files, a snip it of the error, and a snip it from the Event Viewer that gives the "real" error code. Please let me know any suggestions you have!!

Thank you in advaced!




Attached Thumbnails
9C59 error when installing IE10-ie10eventviewer.png  
Attached Images
 
Attached Files
File Type: zip CBS.zip (4.27 MB, 4 views)
My System SpecsSystem Spec
.

27 Dec 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Neither SFC scan nor CheckSUR scan show any problems.
However, the background CBS log does show these issues...
Code:
 Line 15141: 2013-12-27 13:35:38, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
 Line 15144: 2013-12-27 13:35:38, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
 Line 15164: 2013-12-27 13:35:38, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
From the other data there, I think that the problem is a corrupted folder - but before attempting to correct that, I need a little more data.
Please upload the file C:\Windows\windowsupdate.log file - it may give us more data to work with.
My System SpecsSystem Spec
27 Dec 2013   #3

Windows 7 32bit
 
 

Will do on Monday.
My System SpecsSystem Spec
.


30 Dec 2013   #4

Windows 7 32bit
 
 

Here is the Windows Update log file.


Attached Files
File Type: log WindowsUpdate.log (1.91 MB, 3 views)
My System SpecsSystem Spec
31 Dec 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No real clues there - except that the IE10 install is failing for some unidentified reason.
Please upload the following file - C:\Windows\IE10_main.log
It may have a little more data.
My System SpecsSystem Spec
02 Jan 2014   #6

Windows 7 32bit
 
 

Here is the IE10_main log file.


Attached Files
File Type: log IE10_main.log (54.0 KB, 3 views)
My System SpecsSystem Spec
02 Jan 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Here's what I think are the important bits...

Code:
00:00.000: ====================================================================
00:00.249: Started: 2013/12/30 (Y/M/D) 07:44:54.952 (local)
00:00.280: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.358: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS
00:00.405: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
00:00.452: INFO:    Previous version of Internet Explorer: 9.0.8112.16526
00:00.483: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.514: INFO:    ...and 10.1.0.0...
00:00.608: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.655: INFO:    iexplore.exe version check success. Install can proceed.
00:00.702: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.748: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.780: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.811: INFO:    Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
00:01.092: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.185: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1ED3B.tmp\Spelling_en.msu.
00:01.232: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.279: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1ED3B.tmp\Hyphenation_en.msu.
00:01.372: INFO:    Trying to extract ID: 6128 (1033) as "IE10-support.cab"
00:02.511: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1ED3B.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1ED3B.tmp\HardwareBlockingList.xml"
00:03.291: INFO:    Hardware support check succeeded. Installation will continue.
00:03.385: INFO:    Windows 7 operating system detected.
00:03.416: INFO:    Service pack major: 1
00:03.432: INFO:    Service pack minor: 0
00:03.463: INFO:    Service pack name:  Service Pack 1
00:03.478: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:03.510: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:03.556: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:03.650: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18229 >= 6.1.7601.17932 (True)
00:03.681: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:03.712: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:24.242: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1ED3B.tmp\IE-Spelling-en.cab
00:24.367: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1ED3B.tmp\IE-Hyphenation-en.cab
00:24.429: INFO:    Waiting for 0 prerequisite downloads.
00:24.476: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:24.585: INFO:    No reboot logic message NrApiStart(0), lParam=0x001628a0 returned 0x00000000.
00:25.443: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:25.506: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:25.537: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1ED3B.tmp\IE10-neutral.Extracted.cab
00:25.568: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1ED3B.tmp\IE10-neutral.Extracted.cab /quiet /norestart
00:35.552: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
00:35.599: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
00:35.630: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:35.661: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:35.708: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:35.771: INFO:    Waiting for Active Setup to complete.
00:35.802: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:35.833: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
I'll have to do some research on this.
My System SpecsSystem Spec
02 Jan 2014   #8

Windows 7 32bit
 
 

Ok, thank you for the quick response!
My System SpecsSystem Spec
06 Jan 2014   #9

Windows 7 32bit
 
 

Find anything interesting so far?
My System SpecsSystem Spec
10 Jan 2014   #10

Windows 7 32bit
 
 

Anything yet?
My System SpecsSystem Spec
Reply

 9C59 error when installing IE10




Thread Tools



Similar help and support threads for2: 9C59 error when installing IE10
Thread Forum
Loading IE10 via WSUS gives me a 9c59 error Windows Updates & Activation
Error Code 9C59 when updating IE10 Windows Updates & Activation
Solved Cannot install IE10 Update - Error 9C59 Windows Updates & Activation
Error code 9c59 and 0x80070643 when installing IE10 in Win 7 64-bit Windows Updates & Activation
Solved IE10 error:9C59 Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:45 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33