|27 Dec 2013||#1|
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9C59 error when installing IE10
I have been trying to solve this error for too long and would apperciate some help. Whenever I go to install IE10 from Windows Updates, I keep getting the 9C59 error. I have a WSUS server setup pushing out updates, but I have tried from the web also with no luck. I have looked high and low for an anwser, but still have yet to find one. I have attached a copy of my CBS files, a snip it of the error, and a snip it from the Event Viewer that gives the "real" error code. Please let me know any suggestions you have!!
Thank you in advaced!
|My System Specs|
|27 Dec 2013||#2|
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Neither SFC scan nor CheckSUR scan show any problems.
However, the background CBS log does show these issues...
Line 15141: 2013-12-27 13:35:38, Error CBS Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND] Line 15144: 2013-12-27 13:35:38, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND] Line 15164: 2013-12-27 13:35:38, Error CBS Failed to perform operation. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Please upload the file C:\Windows\windowsupdate.log file - it may give us more data to work with.
|My System Specs|
|02 Jan 2014||#7|
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Here's what I think are the important bits...
00:00.000: ==================================================================== 00:00.249: Started: 2013/12/30 (Y/M/D) 07:44:54.952 (local) 00:00.280: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.358: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS 00:00.405: INFO: Setup installer for Internet Explorer: 10.0.9200.16521 00:00.452: INFO: Previous version of Internet Explorer: 9.0.8112.16526 00:00.483: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0... 00:00.514: INFO: ...and 10.1.0.0... 00:00.608: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0... 00:00.655: INFO: iexplore.exe version check success. Install can proceed. 00:00.702: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1) 00:00.748: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt" 00:00.780: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml" 00:00.811: INFO: Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab" 00:01.092: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu" 00:01.185: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1ED3B.tmp\Spelling_en.msu. 00:01.232: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu" 00:01.279: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1ED3B.tmp\Hyphenation_en.msu. 00:01.372: INFO: Trying to extract ID: 6128 (1033) as "IE10-support.cab" 00:02.511: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1ED3B.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1ED3B.tmp\HardwareBlockingList.xml" 00:03.291: INFO: Hardware support check succeeded. Installation will continue. 00:03.385: INFO: Windows 7 operating system detected. 00:03.416: INFO: Service pack major: 1 00:03.432: INFO: Service pack minor: 0 00:03.463: INFO: Service pack name: Service Pack 1 00:03.478: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True) 00:03.510: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True) 00:03.556: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True) 00:03.650: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18229 >= 6.1.7601.17932 (True) 00:03.681: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf. 00:03.712: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True) 00:24.242: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1ED3B.tmp\IE-Spelling-en.cab 00:24.367: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1ED3B.tmp\IE-Hyphenation-en.cab 00:24.429: INFO: Waiting for 0 prerequisite downloads. 00:24.476: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package. 00:24.585: INFO: No reboot logic message NrApiStart(0), lParam=0x001628a0 returned 0x00000000. 00:25.443: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000. 00:25.506: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014. 00:25.537: INFO: Installing with the extracted package. C:\Windows\TEMP\IE1ED3B.tmp\IE10-neutral.Extracted.cab 00:25.568: INFO: Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1ED3B.tmp\IE10-neutral.Extracted.cab /quiet /norestart 00:35.552: INFO: Process exit code 0x00000002 (2) [The system cannot find the file specified. ] 00:35.599: ERROR: Neutral package installation failed (exit code = 0x00000002 (2)). 00:35.630: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000. 00:35.661: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000. 00:35.708: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016. 00:35.771: INFO: Waiting for Active Setup to complete. 00:35.802: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002, 00:35.833: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
|My System Specs|
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