Errors 800B0100 and 80246007 when trying to do updates

NoelDP · 31 Dec 2013

Great! - that's cleared the CheckSUR of errors.
Now for the rest of the file system.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your reply so that I can take a look.

JayRich1 · 31 Dec 2013

I got this message: "Windows Resource Protection did not find any integrity violations". I have attached the CBS Log

NoelDP · 31 Dec 2013

There are no errors in the CBS log now - and nothing in the SFC.

The 80246007 error in the thread subject is an interesting one - it's a 'not downloaded' one, and very rarely seen.

Please attempt validation at www.microsoft.com/genuine/validate using Internet Explorer - what happens?
If/when it fails, please use the Diagnostics to see if they can tell us something...
www.microsoft.com/genuine/diag

JayRich1 · 01 Jan 2014

Glad to hear there are no errors in the CBS log. Also, I had a fair bit of issues with validation with my product key not working. I ended up on the phone with Microsoft for 40 minutes and got everything sorted. I just went to that link and it said my PC was validated.

NoelDP · 01 Jan 2014

Hmmm
MS techies (at least until you get to level 3 support) tend to work off scripts.

Please follow this tutorial and post an MGADiag report - then we may be able to see what the problem is.

https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

JayRich1 · 01 Jan 2014

It's a custom built PC. The booklet in the disc case says "Windows 7 Home Premium". If that helps?

Here is the report:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWR7G-Y8G7C-4CWWW
Windows Product Key Hash: kgF1wBNl1iI1CVIMXfPUi+j/YDg=
Windows Product ID: 00359-OEM-8703163-52199
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B30D6620-12F0-4FF4-B6AA-49E9B980CA3D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B30D6620-12F0-4FF4-B6AA-49E9B980CA3D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4CWWW</PKey><PID>00359-OEM-8703163-52199</PID><PIDType>3</PIDType><SID>S-1-5-21-1198143713-553578495-1293703692</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1903</Version><SMBIOSVersion major="2" minor="7"/><Date>20130711000000.000000+000</Date></BIOS><HWID>03AA3507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-031-652199-02-1033-7600.0000-3642013
Installation ID: 006145155906268333752950274732577764916645869643636796
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4CWWW
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/1/2014 7:23:58 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAAACAAAAAgABAAEAHKIKXFLkdxZU+UZSkqCgymI9dhWGGaSEbnU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  BGRT			ALASKA		A M I
  SSDT			AMD   		POWERNOW

JayRich1 · 01 Jan 2014

Double post, please delete.

NoelDP · 01 Jan 2014

Hmm - unusual to see a system that's had activation problems that's never been validated, while it has the WAT update installed..

Please attempt validation using Internet Explorer at www.microsoft.com/genuine/validate - what happens?

JayRich1 · 01 Jan 2014

There is a popup that says "Windows Validation is in Process". Then it redirects me to a page that says "Welcome to Windows. Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides." Then gives a little blurb about MSE.

NoelDP · 01 Jan 2014

That's the standard response to a genuine system :)
It also tells us that the normal routes to the Microsoft servers are working properly, and aren't being blocked by any of your security software.

What happens if you try Windows Update now?
Go to WU and do a manual check for updates - then install only the oldest update found.
what happens?
If it installs, reboot, and install the rest - if not, then post the C:\Windows\windowsupdate.log file.