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Windows 7: Windows Not Genuine - help required please

31 Dec 2013   #1

Windows 7 starter 32bit with Service Pack 1
 
 
Windows Not Genuine - help required please

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6DT8D-P2QHB-QMKP9
Windows Product Key Hash: 35D8OJ7lnymEFB9L39F36OA6D6Q=
Windows Product ID: 00342-OEM-8992752-30069
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {309209E1-219D-4276-8EF3-27BAFDDCDFAF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{309209E1-219D-4276-8EF3-27BAFDDCDFAF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QMKP9</PKey><PID>00342-OEM-8992752-30069</PID><PIDType>2</PIDType><SID>S-1-5-21-2616884959-1819994900-762854859</SID><SYSTEM><Manufacturer>Freedom Zoostorm</Manufacturer><Model>Freedom 10-270</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>IA-M10.1E</Version><SMBIOSVersion major="2" minor="4"/><Date>20080418000000.000000+000</Date></BIOS><HWID>2A8B3F07018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>cmscom</OEMID><OEMTableID>zoostorm</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57134</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530069-02-2057-7601.0000-3642013
Installation ID: 006331743730985633041484348304355464623364304824395330
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QMKP9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 4
Trusted time: 31/12/2013 08:37:18

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:30:2013 15:31
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAgABAAIAAAABAAAAAgABAAEAnJ82jupOcgH0/wQEBAkYJnoqcuNyGQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            cmscom        zoostorm
  FACP            cmscom        zoostorm
  HPET            cmscom        zoostorm
  BOOT            cmscom        zoostorm
  MCFG            cmscom        zoostorm
  SSDT            PmRef        CpuPm
  ASF!            cmscom        zoostorm
  SLIC            cmscom        zoostorm


My System SpecsSystem Spec
.

31 Dec 2013   #2

Windows 7 starter 32bit with Service Pack 1
 
 

My laptop has been popping up a box which says that my Windows 7 starter pack is not genuine, I have had the laptop for three years, never had a problem with it until the start of December when it started popping this box up. I have run the diagnostics (see above), I have tried the slui.exe, slui 3 and get no where, just states my windows is not genuine and to contact Microsoft. My husband spoke to Microsoft yesterday, and after an hour of being on the phone they said there was nothing they could do, it wasn't their problem, that we should speak to Zoostorm who manufactured the computer (under the Next.co.uk tag). I have emailed them and they walked me through the simple steps but in the end have directed me back to Microsoft as the key / id I have is genuine according to them. Pulling my hair out here guys, please can you help???
My System SpecsSystem Spec
31 Dec 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

First off - your installation of Office 2007 is counterfeit, based on a Blocked Volume License Key - you need to uninstall that and replace it with a genuine version.

It looks to me as if this machine has been reinstalled using retail media - the errors are pretty characteristic.


You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


You may need to activate by phone.
My System SpecsSystem Spec
.


31 Dec 2013   #4

Windows 7 starter 32bit with Service Pack 1
 
 

Hi I shall be maiming younger brother, he offered to "speed up" my computer...
I know nothing of how to uninstall office, your advice would be much appreciated, I'll have another go at the change product key
My System SpecsSystem Spec
31 Dec 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You Uninstall Office in the normal way - go to Control Panel > Programs > Uninstall a Program, and look there for the entry for Office 2003 Professional - highlight it, and click on Uninstall.

If the ordinary Change key link doesn't work, use this procedure....

Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
My System SpecsSystem Spec
31 Dec 2013   #6

Windows 7 starter 32bit with Service Pack 1
 
 

Thank you Noel, i have uninstalled Office and followed your instructions, it wouldn't allow me to enter the key, just said error code 0XC004F063
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6DT8D-P2QHB-QMKP9
Windows Product Key Hash: 35D8OJ7lnymEFB9L39F36OA6D6Q=
Windows Product ID: 00342-OEM-8992752-30069
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {309209E1-219D-4276-8EF3-27BAFDDCDFAF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{309209E1-219D-4276-8EF3-27BAFDDCDFAF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QMKP9</PKey><PID>00342-OEM-8992752-30069</PID><PIDType>2</PIDType><SID>S-1-5-21-2616884959-1819994900-762854859</SID><SYSTEM><Manufacturer>Freedom Zoostorm</Manufacturer><Model>Freedom 10-270</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>IA-M10.1E</Version><SMBIOSVersion major="2" minor="4"/><Date>20080418000000.000000+000</Date></BIOS><HWID>2A8B3F07018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>cmscom</OEMID><OEMTableID>zoostorm</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530069-02-2057-7601.0000-3652013
Installation ID: 006331743730985633041484348304355464623364304824395330
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QMKP9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 4
Trusted time: 31/12/2013 10:47:35

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:30:2013 15:31
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAgABAAIAAAABAAAAAgABAAEAnJ82jupOcgH0/wQEBAkYJnoqcuNyGQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            cmscom        zoostorm
  FACP            cmscom        zoostorm
  HPET            cmscom        zoostorm
  BOOT            cmscom        zoostorm
  MCFG            cmscom        zoostorm
  SSDT            PmRef        CpuPm
  ASF!            cmscom        zoostorm
  SLIC            cmscom        zoostorm
My System SpecsSystem Spec
31 Dec 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That means that you're probably entering the wrong Key - you MUST use the one from your COA sticker, and not one found anywhere else.
The Key ending QMKP9 is the OEM_SLP Key....

Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.
My System SpecsSystem Spec
31 Dec 2013   #8

Windows 7 starter 32bit with Service Pack 1
 
 

Thanks Noel, unfortunatley the sticker on the laptop is on the underneath, it is very worn and the COA is unreadable. Is there anything else I can do to sort this out? Thank you for your help.
My System SpecsSystem Spec
31 Dec 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

In such circumstances, the only things you can do are

1) recreate the Licensing Store - in case it's a minor software problem causing the misread
2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website
3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
4) a reformat and reinstall using the manufacturer's recovery media
5) purchase a new license for Windows (or a new computer)

You've already completed #1
#2 and #3 aren't relevant here


There *may* be an alternative solution though, if you are patient and persistent.
Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.
Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.
My System SpecsSystem Spec
31 Dec 2013   #10

Windows 7 starter 32bit with Service Pack 1
 
 

Hi thank you for that, I cannot find a phone number anywhere for them that is UK based? I have tried the Answer Desk Premium Support but they will only help if I give them money (65 of it!) and suggest that I contact the OEM for a copy of the COA... Am I going round in circles?
My System SpecsSystem Spec
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 Windows Not Genuine - help required please





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