Windows 7 64 bit SP1 Problem

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  1. CowboyJunkie
    Posts : 28
    Windows 7 64 bit
    Thread Starter
       New #31

    Well I have tried to install SP1 via the manual installer and got the same error message! File not found. Shall I attempt to install the readiness update again?

    I have uploaded the latest windowsupdate log for you to check.
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #32

    Here's the error sequence...
    Code:
    2014-01-05 13:52:35:146 1204 e94 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2014-01-05 13:52:35:158 1204 e94 Misc  Microsoft signed: Yes
2014-01-05 13:52:35:173 1204 e94 DnldMgr Regulation server path: https://update.microsoft.com/v6/Upda...egulation.asmx.
2014-01-05 13:52:36:249 1204 e94 DnldMgr   * Regulation call complete. 0x00000000
2014-01-05 13:52:36:289 1204 e94 DnldMgr ***********  DnldMgr: New download job [UpdateId = {E7919EF5-4E2A-4EBE-B5C2-F3FB72C1F451}.103]  ***********
2014-01-05 13:52:36:306 1204 e94 DnldMgr   * All files for update were already downloaded and are valid.
2014-01-05 13:52:36:306 1204 e94 DnldMgr ***********  DnldMgr: New download job [UpdateId = {0BC76EFA-678D-4351-A718-77B8A6D7B32A}.103]  ***********
2014-01-05 13:52:36:574 1204 e94 DnldMgr   * All files for update were already downloaded and are valid.
2014-01-05 13:52:36:574 1204 e94 DnldMgr ***********  DnldMgr: New download job [UpdateId = {F9164872-3E27-4410-B4FC-038814549BB1}.103]  ***********
2014-01-05 13:52:36:575 1204 e94 DnldMgr   * Queueing update for download handler request generation.
2014-01-05 13:52:36:575 1204 e94 DnldMgr ***********  DnldMgr: New download job [UpdateId = {ADC2C441-677D-4C62-BEC4-3CA015C769C3}.103]  ***********
2014-01-05 13:52:36:596 1204 e94 DnldMgr   * All files for update were already downloaded and are valid.
2014-01-05 13:52:36:596 1204 e94 DnldMgr Generating download request for update {F9164872-3E27-4410-B4FC-038814549BB1}.103
2014-01-05 13:52:50:136 1204 1170 AU Launched new AU client for directive 'Download Progress', session id = 0x1
2014-01-05 14:00:19:336 1204 e94 Handler Generating request for CBS update F9164872-3E27-4410-B4FC-038814549BB1 in sandbox C:\Windows\SoftwareDistribution\Download\fd0c7235ea199c91f68801d3ffaa13a5
2014-01-05 14:00:19:405 1204 e94 Handler Selected payload type is ptExpress
2014-01-05 14:00:19:511 1204 e94 Handler UH: DpxRestoreJob returned 0x80070002
2014-01-05 14:00:19:511 1204 e94 Handler Detected download state is dsHavePackage

    ... for some reason, it's still demanding that non-existent file, but claims that all necessary files have been downloaded.


    However, earlier in the log, it shows that the folder is definitely present...
    Code:
    2014-01-02 13:03:51:585 1212 fbc Misc Validating signature for C:\Windows\SoftwareDistribution\Download\fd0c7235ea199c91f68801d3ffaa13a5\windows6.1-kb976932-x64-express.cab:
2014-01-02 13:03:55:833 1212 fbc Misc  Microsoft signed: Yes
2014-01-02 13:03:55:848 1212 fbc DnldMgr   Download job bytes total = 77199427, bytes transferred = 42311941
    Note that this is from a few days ago, though.


    I wonder.. are you using any form of automated cleanup tool?
    Let's check the permissions etc on the Download folder...

    Please run the following commands, and post the results.

    ICACLS C:\Windows\SoftwareDistribution\Download
    ATTRIB C:\Windows\SoftwareDistribution\Download
      My Computer
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  4. CowboyJunkie
    Posts : 28
    Windows 7 64 bit
    Thread Starter
       New #33

    There was a few suspicious pc tune up apps installed but I removed them a couple of weeks ago when I was given the laptop. The only cleanup program I have is CCleaner (which I used to clean the registry but it's not on a scheduled scan).

    I'll post the results when I log onto the other laptop.
    Last edited by CowboyJunkie; 06 Jan 2014 at 10:27.
      My Computer
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  6. CowboyJunkie
    Posts : 28
    Windows 7 64 bit
    Thread Starter
       New #34

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\SoftwareDistribution\Download
    C:\Windows\SoftwareDistribution\Download BUILTIN\AdministratorsI)(F)
    BUILTIN\AdministratorsI)(OI)(CI)(IO)(
    F)
    NT AUTHORITY\SYSTEMI)(F)
    NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(F)
    BUILTIN\UsersI)(OI)(CI)(RX)
    NT AUTHORITY\Authenticated UsersI)(M)

    NT AUTHORITY\Authenticated UsersI)(OI
    )(CI)(IO)(M)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ATTRIB C:\Windows\SoftwareDistribution\Download
    C:\Windows\SoftwareDistribution\Download

    C:\Windows\system32>
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #35

    Ah - I see no TrustedInstaller entry there!

    Please open an Elevated Command Prompt and run the following commands

    ICACLS C:\Windows\SoftwareDistribution /grant "NT Service\TrustedInstaller":(F)
    ICACLS C:\Windows /grant "NT Service\TrustedInstaller":(F)
    ICACLS C:\Windows /grant "NT Service\TrustedInstaller":(CI)(IO)(F)
    ICACLS C:\Windows\SoftwareDistribution\Download /grant "NT Service\TrustedInstaller":(F)

    Post the results, then reboot, and try SP1 again.
    Last edited by NoelDP; 07 Jan 2014 at 05:05. Reason: correct typo (TI - CA/CI
      My Computer
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  8. CowboyJunkie
    Posts : 28
    Windows 7 64 bit
    Thread Starter
       New #36

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\SoftwareDistribution /grant "NT Service\Tr
    ustedInstaller"F)
    processed file: C:\Windows\SoftwareDistribution
    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows /grant "NT Service\TrustedInstaller"F)
    processed file: C:\Windows
    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows /grant "NT Service\TrustedInstaller"CA)(
    IO)(F)
    Invalid parameter "NT Service\TrustedInstallerCA)(IO)(F)"

    C:\Windows\system32>ICACLS C:\Windows\SoftwareDistribution\Download /grant "NT S
    ervice\TrustedInstaller"F)
    processed file: C:\Windows\SoftwareDistribution\Download
    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>
    C:\Windows\system32>I
    'I' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>
    C:\Windows\system32>

    Not sure whether I pressed "I" when the commands were running! I'll try the SP1 installer now and let you know.
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #37

    I made a small typo - but I don't think it's likely to affect things too much.

    Whether it works or not, please run the following commands afterwards, and post the results

    ICACLS C:\Windows
    ICACLS C:\Windows\SoftwareDistribution
    ICACLS C:\Windows\SoftwareDistribution\Download
      My Computer
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  11. CowboyJunkie
    Posts : 28
    Windows 7 64 bit
    Thread Starter
       New #38

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows
    C:\Windows NT SERVICE\TrustedInstallerF)
    BUILTIN\AdministratorsI)(F)
    BUILTIN\AdministratorsI)(OI)(CI)(IO)(F)
    NT AUTHORITY\SYSTEMI)(F)
    NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(F)
    BUILTIN\UsersI)(OI)(CI)(RX)
    NT AUTHORITY\Authenticated UsersI)(M)
    NT AUTHORITY\Authenticated UsersI)(OI)(CI)(IO)(M)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\SoftwareDistribution
    C:\Windows\SoftwareDistribution NT SERVICE\TrustedInstallerF)
    BUILTIN\AdministratorsI)(F)
    BUILTIN\AdministratorsI)(OI)(CI)(IO)(F)
    NT AUTHORITY\SYSTEMI)(F)
    NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(F)
    BUILTIN\UsersI)(OI)(CI)(RX)
    NT AUTHORITY\Authenticated UsersI)(M)
    NT AUTHORITY\Authenticated UsersI)(OI)(CI)(IO)
    (M)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\SoftwareDistribution\Download
      My Computer
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  12. CowboyJunkie
    Posts : 28
    Windows 7 64 bit
    Thread Starter
       New #39

    Ok, I ran the manual update before i saw this and I got a different error message (screen 2), I then ran the commands (results in previous post). I re ran the manual update and I got the file missing error again (screen 3). I have zipped a new Windows update log for you to review.
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #40

    The final command in that set didn't run - and it's possibly the most important one, even if it is for information only..

    Please run this command and post the results....

    ICACLS C:\Windows\SoftwareDistribution\Download
      My Computer
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