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Windows 7: windows update to ie10 and/or ie11 problems, error 9c57

05 Jan 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

... hold on - that CheckSUR log is the old one from the other day!

Please run the tool again (the one you downloaded) first, then just upload the CheckSUR.log file.


My System SpecsSystem Spec
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05 Jan 2014   #12
jls667

windows 7 home premium 64bit
 
 

The uninstall seemed to work fine.
My System SpecsSystem Spec
05 Jan 2014   #13
jls667

windows 7 home premium 64bit
 
 

I thought I had run the program correctly before. I think it worked this time.
My System SpecsSystem Spec
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06 Jan 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're running SFC, not CheckSUR (KB974821)
Here's my usual boilerplate.


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
06 Jan 2014   #15
jls667

windows 7 home premium 64bit
 
 

I have attached the CheckSUR.zip file.
My System SpecsSystem Spec
06 Jan 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The good news it that that's what I wanted - the bad news is that what we tried didn't work

I've asked a couple of experts if they gave any ideas - don't run away!
My System SpecsSystem Spec
11 Jan 2014   #17
jls667

windows 7 home premium 64bit
 
 

Did the experts come up with anything?
My System SpecsSystem Spec
12 Jan 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try installing this update...
http://www.microsoft.com/downloads/d...1-bed68fa74498
- what happens?
If it succeeds, run the CheckSUR tool again, and post the new CheckSUR.log file
My System SpecsSystem Spec
13 Jan 2014   #19
jls667

windows 7 home premium 64bit
 
 

I received the error this update is not applicable.
My System SpecsSystem Spec
13 Jan 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - let's have a close look at one of the updates involved...

Please open an elevated Command Prompt, and run the following commands.
Code:
MD %userprofile%\desktop\npfiles
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~0.0.0.0"  >>%userprofile%\desktop\npfiles\regexp1.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0" >>%userprofile%\desktop\npfiles\regexp2.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Server-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp3.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp4.txt
COPY C:\Windows\servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.*.* %userprofile%\desktop\npfiles
.
They will create a new folder on your desktop - npfiles - please zip it up, and attach it to your reply.
My System SpecsSystem Spec
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 windows update to ie10 and/or ie11 problems, error 9c57




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