windows update to ie10 and/or ie11 problems, error 9c57

... hold on - that CheckSUR log is the old one from the other day!

Please run the tool again (the one you downloaded) first, then just upload the CheckSUR.log file.

You're running SFC, not CheckSUR (KB974821)
Here's my usual boilerplate.


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

The good news it that that's what I wanted :) - the bad news is that what we tried didn't work

I've asked a couple of experts if they gave any ideas - don't run away!

Try installing this update...
http://www.microsoft.com/downloads/d...1-bed68fa74498
- what happens?
If it succeeds, run the CheckSUR tool again, and post the new CheckSUR.log file

Hmm - let's have a close look at one of the updates involved...

Please open an elevated Command Prompt, and run the following commands.

Code:

MD %userprofile%\desktop\npfiles
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~0.0.0.0"  >>%userprofile%\desktop\npfiles\regexp1.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0" >>%userprofile%\desktop\npfiles\regexp2.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Server-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp3.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp4.txt
COPY C:\Windows\servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.*.* %userprofile%\desktop\npfiles
.

They will create a new folder on your desktop - npfiles - please zip it up, and attach it to your reply.