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Windows 7: windows update to ie10 and/or ie11 problems, error 9c57

15 Jan 2014   #21
jls667

windows 7 home premium 64bit
 
 

Attached is my new npfiles folder zipped.


My System SpecsSystem Spec
.
15 Jan 2014   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From these files, it's apparent that you have the early version of update KB2729094 installed - but not the later one. (which is exactly what should happen, I think)

Please try running these commands in an elevated command prompt, and post the new npfiles folder.

wusa /uninstall /kb:2729094
(accept any warnings it throws up before carrying on with the rest).

Code:
RD %userprofile%\desktop\npfiles /S /Q
MD %userprofile%\desktop\npfiles
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~0.0.0.0"  >>%userprofile%\desktop\npfiles\regexp1.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0" >>%userprofile%\desktop\npfiles\regexp2.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Server-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp3.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp4.txt
COPY C:\Windows\servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.*.* %userprofile%\desktop\npfiles
.
My System SpecsSystem Spec
16 Jan 2014   #23
jls667

windows 7 home premium 64bit
 
 

Here is my new npfiles folder.
My System SpecsSystem Spec
.

16 Jan 2014   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did the uninstall complete without error - or did you get a 'not found' error?
The references are still present in the registry.

Please run CheckSUR again and post the new CheckSUR.log file.
My System SpecsSystem Spec
16 Jan 2014   #25
jls667

windows 7 home premium 64bit
 
 

I do not remember how to run that program. It must still be on my machine.
My System SpecsSystem Spec
17 Jan 2014   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The System Update Readiness Tool - you ran it earlier when you followed the Windows Update Posting Instructions
My System SpecsSystem Spec
17 Jan 2014   #27
jls667

windows 7 home premium 64bit
 
 

Thanks. I just didn't remember. The compressed CBS directory is attached.
My System SpecsSystem Spec
17 Jan 2014   #28
diamondtech

Windows 7 x64
 
 
Interesting info

I have 2 systems at a client getting this error and not able to complete update to IE10 or 11. They are also the only systems in the office that we get remote desktop errors and can not access via remote desktop. Not sure if this is related, but very interesting. Have not resolved the RD problem yet.

If the OP has two systems, it would be interesting to see if the RD problem happens there also.

I am following along on this problem/solution... and looking forward to a repeatable solution.

my $.02

Tom
My System SpecsSystem Spec
18 Jan 2014   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Tom - this is the only time I have ever seen these errors in a CheckSUR report. Please follow the instructions and post your own data in a new thread, as it's very unlikely that you have anything like the same problem.

JLS - I can't see any changes from the earlier results - I suspect that a repair install may be necessary, but I'll take another look tomorrow first
My System SpecsSystem Spec
19 Jan 2014   #30
jls667

windows 7 home premium 64bit
 
 

Does that mean I should used the Windows 7 disk and choose repair? What would that do to my applications and data?
My System SpecsSystem Spec
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 windows update to ie10 and/or ie11 problems, error 9c57




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