windows update to ie10 and/or ie11 problems, error 9c57

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  1. Posts : 18
    windows 7 home premium 64bit
       #1

    windows update to ie10 and/or ie11 problems, error 9c57


    I have been trying to use windows update for ie10. I always get a Code 9c57 error. Now that ie11 is out, I have been trying that update with the same error. I have tried all the suggestions that I could find around the internet.

    Hardware: Dell XPS M1330 laptop
    OS: Windows 7 64bit

    As per the suggestions for this thread, I have attached my CBS.zip file.

    Any suggestion would be greatly appreciated.
    Last edited by jls667; 03 Jan 2014 at 01:09.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Code:
    Checking Package Manifests and Catalogs
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat  
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat  
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    I don't recall ever seeing this error before.

    I'll have to research it.

    back tomorrow - hopefully!
      My Computer


  3. Posts : 18
    windows 7 home premium 64bit
    Thread Starter
       #3

    I found lots of references to this error, but none of the solutions seemed to work.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    One thing that seems to have worked for some, is reinstalling the affected updates.


    All the ones listed here are earlier versions of updates which have been re-released.

    DOwnload them and install the latest versions, and run another CheckSUR - post the results.
    If the updates fail, note the error message for each.

    Download Update for Windows 7 for x64-based Systems (KB2732500) from Official Microsoft Download Centre
    Download Update for Windows 7 for x64-based Systems (KB2647753) from Official Microsoft Download Centre
    Download Update for Windows 7 for x64-based Systems (KB2729094) from Official Microsoft Download Centre
      My Computer


  5. Posts : 18
    windows 7 home premium 64bit
    Thread Starter
       #5

    I get messages telling me the update is not applicable to me.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    What happens if you attempt to uninstall one of them?

    Close all open windows.
    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:2729094

    and hit the Enter key
    Accept the warnings/confirmations, and wait for it to complete

    If it succeeds, reboot, then run another CheckSUR report, and we'll see what's happened.
      My Computer


  7. Posts : 18
    windows 7 home premium 64bit
    Thread Starter
       #7

    What is a CheckSUR report?
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The System Update Readiness Tool - you ran it earlier when you followed the Windows Update Posting Instructions
      My Computer


  9. Posts : 18
    windows 7 home premium 64bit
    Thread Starter
       #9

    Thanks. I have the updated file attached.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    No change did the uninstall give an error, or a success message?
      My Computer


 
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