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Windows 7: windows update to ie10 and/or ie11 problems, error 9c57

02 Jan 2014   #1

windows 7 home premium 64bit
 
 
windows update to ie10 and/or ie11 problems, error 9c57

I have been trying to use windows update for ie10. I always get a Code 9c57 error. Now that ie11 is out, I have been trying that update with the same error. I have tried all the suggestions that I could find around the internet.

Hardware: Dell XPS M1330 laptop
OS: Windows 7 64bit

As per the suggestions for this thread, I have attached my CBS.zip file.

Any suggestion would be greatly appreciated.



Attached Files
File Type: zip CBS.zip (2.48 MB, 2 views)
My System SpecsSystem Spec
.

02 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Code:
Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
I don't recall ever seeing this error before.

I'll have to research it.

back tomorrow - hopefully!
My System SpecsSystem Spec
04 Jan 2014   #3

windows 7 home premium 64bit
 
 

I found lots of references to this error, but none of the solutions seemed to work.
My System SpecsSystem Spec
.


04 Jan 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

One thing that seems to have worked for some, is reinstalling the affected updates.


All the ones listed here are earlier versions of updates which have been re-released.

DOwnload them and install the latest versions, and run another CheckSUR - post the results.
If the updates fail, note the error message for each.

Download Update for Windows 7 for x64-based Systems (KB2732500) from Official Microsoft Download Centre
Download Update for Windows 7 for x64-based Systems (KB2647753) from Official Microsoft Download Centre
Download Update for Windows 7 for x64-based Systems (KB2729094) from Official Microsoft Download Centre
My System SpecsSystem Spec
04 Jan 2014   #5

windows 7 home premium 64bit
 
 

I get messages telling me the update is not applicable to me.
My System SpecsSystem Spec
04 Jan 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

What happens if you attempt to uninstall one of them?

Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:2729094

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

If it succeeds, reboot, then run another CheckSUR report, and we'll see what's happened.
My System SpecsSystem Spec
05 Jan 2014   #7

windows 7 home premium 64bit
 
 

What is a CheckSUR report?
My System SpecsSystem Spec
05 Jan 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The System Update Readiness Tool - you ran it earlier when you followed the Windows Update Posting Instructions
My System SpecsSystem Spec
05 Jan 2014   #9

windows 7 home premium 64bit
 
 

Thanks. I have the updated file attached.


Attached Files
File Type: zip CBS.zip (6.67 MB, 1 views)
My System SpecsSystem Spec
05 Jan 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No change did the uninstall give an error, or a success message?
My System SpecsSystem Spec
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 windows update to ie10 and/or ie11 problems, error 9c57





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