Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: windows update to ie10 and/or ie11 problems, error 9c57

02 Jan 2014   #1
jls667

windows 7 home premium 64bit
 
 
windows update to ie10 and/or ie11 problems, error 9c57

I have been trying to use windows update for ie10. I always get a Code 9c57 error. Now that ie11 is out, I have been trying that update with the same error. I have tried all the suggestions that I could find around the internet.

Hardware: Dell XPS M1330 laptop
OS: Windows 7 64bit

As per the suggestions for this thread, I have attached my CBS.zip file.

Any suggestion would be greatly appreciated.


My System SpecsSystem Spec
.
02 Jan 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Code:
Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
I don't recall ever seeing this error before.

I'll have to research it.

back tomorrow - hopefully!
My System SpecsSystem Spec
04 Jan 2014   #3
jls667

windows 7 home premium 64bit
 
 

I found lots of references to this error, but none of the solutions seemed to work.
My System SpecsSystem Spec
.

04 Jan 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

One thing that seems to have worked for some, is reinstalling the affected updates.


All the ones listed here are earlier versions of updates which have been re-released.

DOwnload them and install the latest versions, and run another CheckSUR - post the results.
If the updates fail, note the error message for each.

Download Update for Windows 7 for x64-based Systems (KB2732500) from Official Microsoft Download Centre
Download Update for Windows 7 for x64-based Systems (KB2647753) from Official Microsoft Download Centre
Download Update for Windows 7 for x64-based Systems (KB2729094) from Official Microsoft Download Centre
My System SpecsSystem Spec
04 Jan 2014   #5
jls667

windows 7 home premium 64bit
 
 

I get messages telling me the update is not applicable to me.
My System SpecsSystem Spec
04 Jan 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

What happens if you attempt to uninstall one of them?

Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:2729094

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

If it succeeds, reboot, then run another CheckSUR report, and we'll see what's happened.
My System SpecsSystem Spec
05 Jan 2014   #7
jls667

windows 7 home premium 64bit
 
 

What is a CheckSUR report?
My System SpecsSystem Spec
05 Jan 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The System Update Readiness Tool - you ran it earlier when you followed the Windows Update Posting Instructions
My System SpecsSystem Spec
05 Jan 2014   #9
jls667

windows 7 home premium 64bit
 
 

Thanks. I have the updated file attached.
My System SpecsSystem Spec
05 Jan 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No change did the uninstall give an error, or a success message?
My System SpecsSystem Spec
Reply

 windows update to ie10 and/or ie11 problems, error 9c57




Thread Tools




Similar help and support threads
Thread Forum
Windows update fails to install IE11, error 9C57
This is on a friends Lenovo B520 running Windows Home Premium 64 bit. I've found that this PC has been failing to install updates for some time now. It's still running IE9 - I can see previous failed attempts at installing IE10 and now it's failing to install IE11 in the Windows update control...
Windows Updates & Activation
Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59
I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59. A little backstory on this...
Windows Updates & Activation
IE9 IE10 IE11 Update Error 9C59 & Kernel-EventTracing/Admin EventID 2
Noel, I believe you are on the right track when saying to marvinnash33 that the Error 9c59 problem is a missing WinSXS IE9 assembly. http://www.sevenforums.com/windows-updates-activation/319195-cannot-update-ie10-11-code-9c59-2.html I tried to uninstall IE9 and return to the default IE8...
Windows Updates & Activation
IE10 & IE11 - Windows Update Issues - Code 9C57 & 9C47
Afternoon all, I am having some issues with Windows Update in relation to the IE10 & IE11 updates. I have just installed a new SSD and a fresh copy of Windows 7 Home Premium 64-bit. All other updates have come through successfully except for these 2. I have looked through some of the...
Windows Updates & Activation
Cannot install IE10 from Windows Update, Error 9C57
When I attempted to install IE10 from Windows Update, the update failed with Error 9C57. There was also a prior failure (also this morning) to install an optional update, Platform Update for Windows 7 x64 edition (KB2670838). Finally, while this may be entirely unrelated, I noticed earlier...
Windows Updates & Activation
IE10 not updating error code: 9C57
Hi all, I want to update IE10 because i need it for Games for live, http://i.imgur.com/OsrIlpY.png I get that error when updating it and when I download it via IE10 website it gives me an error saying that it need to update via windows update.
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:18.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App