Problems with Windows Update

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  1. Posts : 9
    Windows 7 Pro 64bit
       #1

    Problems with Windows Update


    I just started having a problem with the Windows Update. I just recently reinstalled Windows 7 64bit and it was installing updates just fine.

    Then I did something I probably shouldn't have. It was in the middle of installing updates and it got stuck on an update, can't remember which one, there was over a hundred in that batch. But I kept checking on it and it never did go past the update no matter how long I let it sit there. I had to restart the pc for other reasons. I realize you shouldn't restart or shut down the pc while Windows is installing updates but if it gets stuck on an update, what are you supposed to do? I tried stopping the installation but that did not work.

    Anyways, after I restarted, everything seemed fine. Windows installed SP1 without any issues shortly after so I thought everything was fine. But apparently not. Now I can not get Windows to check for updates. I found out the Windows Update service is not running. So I tried to start it and it gives me an error "error 0x80070057, the parameter is incorrect."

    Did I screw it up by restarting in the middle of Windows updating or is there something else going on here?

    I have tried a Microsoft Fix it for windows update but it gave me an error while trying to install it.

    I was going to try and do a repair install but I am not sure I can. When I select upgrade instead of custom, it says I have a newer version of Windows already installed.
      My Computer


  2. Posts : 1,449
    Windows 7 ultimate 64-bit
       #2

    I would try first to do a system restore and go back to the last point that was stored before any of the updates were done if it will let you. If not, i would try a repair install off the windows disc if you have the disc available.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    memory29 said:
    I just started having a problem with the Windows Update. I just recently reinstalled Windows 7 64bit and it was installing updates just fine.

    Then I did something I probably shouldn't have. It was in the middle of installing updates and it got stuck on an update, can't remember which one, there was over a hundred in that batch. But I kept checking on it and it never did go past the update no matter how long I let it sit there. I had to restart the pc for other reasons. I realize you shouldn't restart or shut down the pc while Windows is installing updates but if it gets stuck on an update, what are you supposed to do? I tried stopping the installation but that did not work.

    Anyways, after I restarted, everything seemed fine. Windows installed SP1 without any issues shortly after so I thought everything was fine. But apparently not. Now I can not get Windows to check for updates. I found out the Windows Update service is not running. So I tried to start it and it gives me an error "error 0x80070057, the parameter is incorrect."

    Did I screw it up by restarting in the middle of Windows updating or is there something else going on here?

    I have tried a Microsoft Fix it for windows update but it gave me an error while trying to install it.

    I was going to try and do a repair install but I am not sure I can. When I select upgrade instead of custom, it says I have a newer version of Windows already installed.
    Most of the time, Windows will survive that of treatment - but every once in a while you can catch it at the wrong time

    Please follow the Windows Update Posting Instructions and post the requested data
      My Computer


  4. Posts : 9
    Windows 7 Pro 64bit
    Thread Starter
       #4

    Ok, I am having all kinds of trouble. I tried to install SURT and get an error code when trying to install it. The error code is 0x80080005, server execution failed. I downloaded the right version.

    I ran the SFC Scan and it did not find any integrity violations.

    I can't seem to get to the page where it shows the Windows Update error codes. When I click on view update history, nothing comes up on the page, it is blank.

    I am not sure how to post the Logs folder. The size limit for a zip file is 8mb and my log folder is 16mb. How do I go about posting that?

    I was going to try a repair install but I am not sure I can. When I run the cd and chose upgrade for the installation option, it says I am running a newer version than what I would be installing. Do I need to do something different to do a repair install?
      My Computer


  5. Posts : 399
    Microsoft Windows 7 Ultimate 32-bit 7601
       #5

    I did a quick search of Seven forums ( rebuild windows update ) and found this

    Windows Update - Reset
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    A WU reset is unlikely to fix this type of problem - we may be looking at a repair install

    Please first upload the following files

    C:\Windows\windowsupdate.log
    C:\Windows\Logs\CBS\CBS.log - you'll need to copy it to the desktop then compress the copy before uploading it.
      My Computer


  7. Posts : 9
    Windows 7 Pro 64bit
    Thread Starter
       #7

    NoelDP said:
    A WU reset is unlikely to fix this type of problem - we may be looking at a repair install

    Please first upload the following files

    C:\Windows\windowsupdate.log
    C:\Windows\Logs\CBS\CBS.log - you'll need to copy it to the desktop then compress the copy before uploading it.
    I tried uploading the CBS log but the folder is to big even when compressed. The size limit for zip files is 8mb and my CBS log folder is 16mb. Can I compress it again to make it small enough to post?

    Here is the Windowsupdate file:
    Attachment 300695
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    delete the older CBSPersist files until the compressed file is under the limit - or upload the complete folder to your favourite fileshare site and post a link.
      My Computer


  9. Posts : 9
    Windows 7 Pro 64bit
    Thread Starter
       #9

    Try this and see if it works.
    https://www.dropbox.com/s/bs61sdi2av...%20%282%29.zip

    Is there a better site to upload files than dropbox?

    You know what, I think I am going to do a clean install of Windows since I just have the basic stuff installed and not much extra. I guess it would be a good idea to let Windows finish updating before I start installing programs except for the bare minimum?
    Last edited by memory29; 07 Jan 2014 at 18:33.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    My favourites are either Dropbox or SkyDrive.

    If you want to go for a clean install, then follow the advice here...
    Clean Install Windows 7
    or here..
    Clean Reinstall - Factory OEM Windows 7

    they should help you get the best out of it.
      My Computer


 
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