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Windows 7: Problems with Windows Update


06 Jan 2014   #1

Windows 7 Pro 64bit
 
 
Problems with Windows Update

I just started having a problem with the Windows Update. I just recently reinstalled Windows 7 64bit and it was installing updates just fine.

Then I did something I probably shouldn't have. It was in the middle of installing updates and it got stuck on an update, can't remember which one, there was over a hundred in that batch. But I kept checking on it and it never did go past the update no matter how long I let it sit there. I had to restart the pc for other reasons. I realize you shouldn't restart or shut down the pc while Windows is installing updates but if it gets stuck on an update, what are you supposed to do? I tried stopping the installation but that did not work.

Anyways, after I restarted, everything seemed fine. Windows installed SP1 without any issues shortly after so I thought everything was fine. But apparently not. Now I can not get Windows to check for updates. I found out the Windows Update service is not running. So I tried to start it and it gives me an error "error 0x80070057, the parameter is incorrect."

Did I screw it up by restarting in the middle of Windows updating or is there something else going on here?

I have tried a Microsoft Fix it for windows update but it gave me an error while trying to install it.

I was going to try and do a repair install but I am not sure I can. When I select upgrade instead of custom, it says I have a newer version of Windows already installed.

My System SpecsSystem Spec
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06 Jan 2014   #2

Windows 7 ultimate 64-bit
 
 

I would try first to do a system restore and go back to the last point that was stored before any of the updates were done if it will let you. If not, i would try a repair install off the windows disc if you have the disc available.
My System SpecsSystem Spec
07 Jan 2014   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by memory29 View Post
I just started having a problem with the Windows Update. I just recently reinstalled Windows 7 64bit and it was installing updates just fine.

Then I did something I probably shouldn't have. It was in the middle of installing updates and it got stuck on an update, can't remember which one, there was over a hundred in that batch. But I kept checking on it and it never did go past the update no matter how long I let it sit there. I had to restart the pc for other reasons. I realize you shouldn't restart or shut down the pc while Windows is installing updates but if it gets stuck on an update, what are you supposed to do? I tried stopping the installation but that did not work.

Anyways, after I restarted, everything seemed fine. Windows installed SP1 without any issues shortly after so I thought everything was fine. But apparently not. Now I can not get Windows to check for updates. I found out the Windows Update service is not running. So I tried to start it and it gives me an error "error 0x80070057, the parameter is incorrect."

Did I screw it up by restarting in the middle of Windows updating or is there something else going on here?

I have tried a Microsoft Fix it for windows update but it gave me an error while trying to install it.

I was going to try and do a repair install but I am not sure I can. When I select upgrade instead of custom, it says I have a newer version of Windows already installed.
Most of the time, Windows will survive that of treatment - but every once in a while you can catch it at the wrong time

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
.


07 Jan 2014   #4

Windows 7 Pro 64bit
 
 

Ok, I am having all kinds of trouble. I tried to install SURT and get an error code when trying to install it. The error code is 0x80080005, server execution failed. I downloaded the right version.

I ran the SFC Scan and it did not find any integrity violations.

I can't seem to get to the page where it shows the Windows Update error codes. When I click on view update history, nothing comes up on the page, it is blank.

I am not sure how to post the Logs folder. The size limit for a zip file is 8mb and my log folder is 16mb. How do I go about posting that?

I was going to try a repair install but I am not sure I can. When I run the cd and chose upgrade for the installation option, it says I am running a newer version than what I would be installing. Do I need to do something different to do a repair install?
My System SpecsSystem Spec
07 Jan 2014   #5

Microsoft Windows 7 Ultimate 32-bit 7601
 
 

I did a quick search of Seven forums ( rebuild windows update ) and found this

Windows Update - Reset
My System SpecsSystem Spec
07 Jan 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

A WU reset is unlikely to fix this type of problem - we may be looking at a repair install

Please first upload the following files

C:\Windows\windowsupdate.log
C:\Windows\Logs\CBS\CBS.log - you'll need to copy it to the desktop then compress the copy before uploading it.
My System SpecsSystem Spec
07 Jan 2014   #7

Windows 7 Pro 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
A WU reset is unlikely to fix this type of problem - we may be looking at a repair install

Please first upload the following files

C:\Windows\windowsupdate.log
C:\Windows\Logs\CBS\CBS.log - you'll need to copy it to the desktop then compress the copy before uploading it.
I tried uploading the CBS log but the folder is to big even when compressed. The size limit for zip files is 8mb and my CBS log folder is 16mb. Can I compress it again to make it small enough to post?

Here is the Windowsupdate file:
WindowsUpdate.log


My System SpecsSystem Spec
07 Jan 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

delete the older CBSPersist files until the compressed file is under the limit - or upload the complete folder to your favourite fileshare site and post a link.
My System SpecsSystem Spec
07 Jan 2014   #9

Windows 7 Pro 64bit
 
 

Try this and see if it works.
https://www.dropbox.com/s/bs61sdi2av...%20%282%29.zip

Is there a better site to upload files than dropbox?

You know what, I think I am going to do a clean install of Windows since I just have the basic stuff installed and not much extra. I guess it would be a good idea to let Windows finish updating before I start installing programs except for the bare minimum?
My System SpecsSystem Spec
08 Jan 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My favourites are either Dropbox or SkyDrive.

If you want to go for a clean install, then follow the advice here...
Clean Install Windows 7
or here..
Clean Reinstall - Factory OEM Windows 7

they should help you get the best out of it.
My System SpecsSystem Spec
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 Problems with Windows Update




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