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Windows 7: Cannot Obtain/Install KB2852386

13 Jan 2014   #21
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'm not certain, there is not language pack requirement stated in the kb article.

It was an educated guess based on the information I had when I posted that, that's all


My System SpecsSystem Spec
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17 Jan 2014   #22
Troy6

Windows 8.1 Professional
 
 

As has been stated several times the update is only applicable if you have service pack 1 (SP1) installed already. Your dxdiag screen shot shows that you do not have SP1 installed. It says your version is (6.1, Build 7600). If it had SP1 installed then it would say (6.1, Build 7601). If you want to have access to the new feature, you need to install SP1.

Also, a report of 6 GB "size" for c:\windows\winsxs does not mean that winsxs is taking anywhere near 6 GB on disk. Most of that 6 GB is shared with the rest of windows via hard-links (meaning there is really only 1 file, but it appears to be in 2 places. For example, calc.exe can be found hard-linked to both c:\windows\system32\calc.exe, and c:\windows\winsxs\<some-directory>\calc.exe.) Out of that 6 GB, maybe 2 GB is actually taking space in winsxs. That ~2 GB space is comprised of: backups of critical files, disabled features, important meta-data, and backups of superseded files. Of that ~2GB, the "windows update cleanup" tool targets the "backups of superseded files" only. A fully up-to-date and cleaned (using the update cleanup functionality) 32 bit Win7 OS would probably be reported by explorer as somewhere in the 5 GB range.
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17 Jan 2014   #23
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Addendum: I have confirmed that "Windows Update Cleanup" will not appear in disk clean up options unless and until there has been updates installed. I checked this last Monday and again Tuesday after the updates were installed.
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17 Jan 2014   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Troy6 provided the solution.

Update to SP1

Quote   Quote: Originally Posted by Troy6 View Post
As has been stated several times the update is only applicable if you have service pack 1 (SP1) installed already. Your dxdiag screen shot shows that you do not have SP1 installed. It says your version is (6.1, Build 7600). If it had SP1 installed then it would say (6.1, Build 7601). If you want to have access to the new feature, you need to install SP1........
My System SpecsSystem Spec
17 Jan 2014   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Simplistic solution - but if it works....
:-D
My System SpecsSystem Spec
27 Feb 2014   #26
kamishiniyari

Windows 7 Ultimate 32bit / x86
 
 

okay , how do i update my service pack?
My System SpecsSystem Spec
27 Feb 2014   #27
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

It should be as simple as going to Control Panel\All Control Panel Items\Windows Update and on the Update window, clicking on Check for Updates in the left Panel.

  • Let Updates search for any updates and if you see Service Pack for Microsoft Windows (KB976932) click on the box to the left to tell Windows to install it click on OK at the bottom.
  • When it changes to the Main windows Update page you should see it listed, click on Install Update(s) and let Updates do its thing.
  • When done Updates may ask you to restart your machine, I would, even if it doesn't ask.

If Updates doesn't find KB976932 see:
Quote:
Show all

Before you begin

Installing SP1 using Windows Update (recommended)


If your computer is set to automatically install updates, you'll be prompted by Windows Update to install SP1. Follow the instructions on the screen. If you aren't prompted to install SP1, follow these steps:
  1. Make sure your computer is connected to the Internet.
  2. Click the Start button , click All Programs, and then click Windows Update.
  3. In the left pane, click Check for updates.
  4. If any important updates are found, click the link to view available updates. In the list of updates, select Service Pack for Microsoft Windows (KB976932), and then click OK.
  5. Click Install updates. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  6. Follow the instructions on your screen.
  7. After the installation is complete, log on to your computer at the Windows logon prompt. You might see a notification indicating whether the update was successful.
  8. If you disabled your antivirus software, enable it again.
Note   Note
Note

  • If SP1 isn't listed, you might need to install some other updates before installing SP1. Install any important updates, return to the Windows Update page, and then click Check for updates again.


Downloading and installing SP1 from the Microsoft Download Center

Installing SP1 using an installation DVD

Uninstalling SP1

Help stay safe and keep your computer up to date


Notes

  • For general information about service packs, go to the Service Pack Center webpage on the Windows website.
  • For technical information about SP1, such as release notes and the SP1 deployment guide, go to the Windows 7 Service Pack 1 resources webpage on the Microsoft TechNet website.
Source near bottom of page: Learn how to install Windows 7 Service Pack 1 (SP1)
Take note of the Blue Note Box and underlined text, if you haven't been running a type of Update notification that didn't alert you to offered updates you may need to run more required updates before the Service Pack can be installed.
My System SpecsSystem Spec
26 Oct 2014   #28
jonnyhotchkiss

Windows 7 Ultimate 64bit
 
 

Some great info in here.

So I have windows 7 service pack 1 (x64).

Trying to install the "clean up updates" update 2852386. get the "not applicable to your computer" message.

Anyone that assumes this message means the feature is installed is just guessing. I monitored the cleanup scan, and it does not reference the "updates cleanup" in it's status bar.

Every day, Microsoft disappoints. At a loss
My System SpecsSystem Spec
26 Oct 2014   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please start a new thread of your own, then follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsupdate.log file.
My System SpecsSystem Spec
26 Oct 2014   #30
jonnyhotchkiss

Windows 7 Ultimate 64bit
 
 

OK some useful info


It seems that the update can only be installed via windows update. you can download the installer from ms, but it won't run (GENIUS MS).

My solution was to grab a comb, open optional windows updates... and sift.

Et voile

My System SpecsSystem Spec
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