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Windows 7: Windows 7 update errors


12 Jan 2014   #1
little Dom 12

Windows 7 Home premium 64 bit
 
 
Windows 7 update errors

I noticed this morning that windows updater had failed after trying to install updates last night (after looking at the update history it has been failing to install updates for months but I never noticed), I have run the system updates readyness tool and the sfc scan both of them showed no problems. The errors that the updater is showing aren't recognised by the troubleshooting tool so I thought I would ask here for help

Error codes:
8E5E03FB
8E5E0147
80070490




Attached Files
File Type: zip CBS.zip (4.64 MB, 1 views)
My System SpecsSystem Spec
13 Jan 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CBS background data shows a distinct problem..
Code:
2014-01-12 13:54:14, Info                  CBS    Appl: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-144_neutral_LDR, Applicable: NeedsParent, Disposition: Staged
2014-01-12 13:54:14, Info                  CBS    Plan: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-144_neutral_LDR, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Installed, selected: Default
2014-01-12 13:54:14, Info                  CBS    Appl: Selfupdate, Component: amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_0.0.0.0_none_8aaa81277c57a0a8 (6.1.7601.17965), elevation:16, lower version revision holder: 6.1.7601.17651
2014-01-12 13:54:14, Info                  CBS    Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17965_none_68a2edab92971725, elevate: 16, applicable(true/false): 1
2014-01-12 13:54:14, Info                  CBS    Appl: SelfUpdate detect, component: amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17965_none_68a2edab92971725, elevation: 16, applicable: 1
2014-01-12 13:54:14, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: Applicable, result applicability state: Installed
2014-01-12 13:54:14, Info                  CBS    Appl: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-145_neutral_GDR, Applicable: Applicable, Disposition: Installed
2014-01-12 13:54:14, Info                  CBS    Plan: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-145_neutral_GDR, current: Install Pending, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed, selected: Default
2014-01-12 13:54:14, Info                  CBS    Exec: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0 is already in the correct state, current: Installed, targeted: Installed
2014-01-12 13:54:14, Info                  CBS    Exec: Skipping Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-143_neutral_LDR because it is already in the correct state.
2014-01-12 13:54:14, Info                  CBS    Exec: Skipping Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-144_neutral_LDR because it is already in the correct state.
2014-01-12 13:54:14, Info                  CBS    Exec: Skipping Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-145_neutral_GDR because it is already in the correct state.
2014-01-12 13:54:14, Error                 CBS    Failed to resolve package 'Package_37_for_KB2731771~31bf3856ad364e35~amd64~~6.1.1.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CBS    Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CBS    Failed to get next package to re-evaluate [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CBS    Failed to process component watch list. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CSI    00000040@2014/1/12:13:54:14.885 CSI Transaction @0x17fa000 destroyed
2014-01-12 13:54:14, Info                  CBS    Perf: InstallUninstallChain complete.
2014-01-12 13:54:14, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CBS    WER: Generating failure report for package: Package_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x80070490, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
- which I would have expected CheckSUR to also find

Perhaps a look at the COMPONENTS hive would help?


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.
My System SpecsSystem Spec
13 Jan 2014   #3
little Dom 12

Windows 7 Home premium 64 bit
 
 

is there a certain thing i need to do to be able to copy the components file you need? Every time i try to copy it to my desktop to compress it i get a warning saying "cannot complete action, file in use by system"
My System SpecsSystem Spec
13 Jan 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That means that the hive is still loaded (and is itself a bad sign, as Windows doesn't normally attempt to load the hive except when macking system software changes) - try booting to Safe Mode and doing it from there.
My System SpecsSystem Spec
13 Jan 2014   #5
little Dom 12

Windows 7 Home premium 64 bit
 
 

think this is what your after had to use safe mode like you suggested to get it


https://www.dropbox.com/s/uy6hf1eumz...COMPONENTS.zip
My System SpecsSystem Spec
14 Jan 2014   #6
little Dom 12

Windows 7 Home premium 64 bit
 
 

Any luck finding anything?
My System SpecsSystem Spec
14 Jan 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I can't see anything obviously wrong there
It looks OK as far as I can tell, and loads OK, so the problem is probably elsewhere - but I have no idea where to start looking

Probably best to start with the fixit from the page here How do I reset Windows Update components? (not the overlay that forces itself on to you!)
My System SpecsSystem Spec
15 Jan 2014   #8
little Dom 12

Windows 7 Home premium 64 bit
 
 

started on the fix on the link you suggested but it gets to this command prompt:

mshtml.dll


Then throws up an error saying that the module was loaded correctly but the entry point dllregisterserver was not found, please make sure mshtml.dll is a valid DLL or OCX file
My System SpecsSystem Spec
15 Jan 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's OK - carry on
These errors are to be expected.
My System SpecsSystem Spec
15 Jan 2014   #10
little Dom 12

Windows 7 Home premium 64 bit
 
 

Did what that link suggested it ran and installed 4 updates and listed the rest as failed throwing up these 2 errors again:

8E5E03FB
8E5E0147
My System SpecsSystem Spec
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 Windows 7 update errors




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