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Windows 7: Windows Update - IE10 - Windows 7 Pro SP1 x64 - 9C59 error

14 Jan 2014   #1
LUKEYP

Windows 7 Professional x64 SP1
 
 
Windows Update - IE10 - Windows 7 Pro SP1 x64 - 9C59 error

I have a machine that refuses to update to Internet Explorer 10. It appears others have had the same error code which was caused by file corruption on the drive.

When trying through WU i receive the 9C59 error.

Trying the standalone .exe from microsoft doesn't install either.

I've ran SURT to no avail.

Any help is appreciated.


My System SpecsSystem Spec
.

14 Jan 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

CheckSUR actually managed to find and fix one problem...
Code:
Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat  
(fix) CBS Catalog Missing CBS File Replaced Package_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-servicing-x64-7jul-13.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-servicing-x64-7jul-13.cab.
The SFC scan found one rather important error...
Code:
 Line 40253: 2014-01-14 15:00:12, Info                  CSI    000006aa [SR] Repairing 1 components
 Line 40254: 2014-01-14 15:00:12, Info                  CSI    000006ab [SR] Beginning Verify and Repair transaction
 Line 40257: 2014-01-14 15:00:12, Info                  CSI    000006ad [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 40260: 2014-01-14 15:00:12, Info                  CSI    000006af [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post back with a fix protocol a little later.
My System SpecsSystem Spec
14 Jan 2014   #3
LUKEYP

Windows 7 Professional x64 SP1
 
 

Much appreciated

Thanks
My System SpecsSystem Spec
.


14 Jan 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - lkpaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\lkpaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\lkpaa
or
DIR E:\lkpaa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\lkpaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply.




My System SpecsSystem Spec
16 Jan 2014   #5
LUKEYP

Windows 7 Professional x64 SP1
 
 

Apologies for the delay, I appreciate you taking the time to look into this.

Updated CBS file attached
My System SpecsSystem Spec
16 Jan 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That appears to have worked
Code:
POQ 134 ends.
2014-01-16 08:40:46, Info                  CSI    00000318 [SR] Verify complete
2014-01-16 08:40:46, Info                  CSI    00000319 [SR] Repairing 0 components
2014-01-16 08:40:46, Info                  CSI    0000031a [SR] Beginning Verify and Repair transaction
2014-01-16 08:40:46, Info                  CSI    0000031b Repair results created:
See what happes with Windows Update now - if it fails again, post the C:\Windows\windowsupdate.log file and we'll take a look.
My System SpecsSystem Spec
16 Jan 2014   #7
LUKEYP

Windows 7 Professional x64 SP1
 
 

Windows Update failed again with the following errors:

80072EE2 - Windows Update encountered an unknown error

9C59 - Windows Update encountered an unknown error

WindowsUpdate log attached.
My System SpecsSystem Spec
16 Jan 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The 80072EE2 error is a standard 'lost connection to internet' type of error.

The MSRT appears to be failing - also with a 9C59 error - this is NOT good news, and could indicate the presence of serious malware.

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
16 Jan 2014   #9
LUKEYP

Windows 7 Professional x64 SP1
 
 

Researched and solved the connection issue, turned out to be a flaky wireless signal where the laptop was.

I've now successfully installed all updates bar IE10 and IE11. When attempting those it fails with the 9C59 error.

I'm running Malwarebytes now,about 80% through and 2 detected objects so far.
My System SpecsSystem Spec
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 Windows Update - IE10 - Windows 7 Pro SP1 x64 - 9C59 error




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