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Windows 7: cannot update kernel 1.11 and windows security update

14 Jan 2014   #1
baseballanky24

windows 7 32 bit home premium
 
 
cannot update kernel 1.11 and windows security update

I did a fresh install of windows 7. Everything updated fine but I am having trouble with three updates one is the kernel 1.11 and one is a security update. The last one is a windows explorer 11 update. the error code i get is 800b0100 and code 9c47. 80070bc9 is another error code that i am receiving.


My System SpecsSystem Spec
.
15 Jan 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
15 Jan 2014   #3
baseballanky24

windows 7 32 bit home premium
 
 
here is my cbs

here are my CBS logs and also the kb is KB2685811 that is the one i am having a major problem. is there anything else you need i have ran the readiness tool. thank you for your help
My System SpecsSystem Spec
.

15 Jan 2014   #4
baseballanky24

windows 7 32 bit home premium
 
 

here it is i forgot to attach it
My System SpecsSystem Spec
16 Jan 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the CheckSUR results - summary ...
Code:
Unavailable repair files:
 servicing\packages\Package_2_for_KB2864202~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2864202~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2864202_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2864202_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2864202~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2864202~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2864202_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2864202_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
I'll post a fix later.

The SFC results are a little confusing - but a re-run can wait until after we've fixed the problems above
My System SpecsSystem Spec
21 Jan 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops this got lost in the rush! Sorry for the delay!


I've uploaded a file - bb2aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bb2aa in the same place.
Open this folder - there should be one folders inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
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 cannot update kernel 1.11 and windows security update




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