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Windows 7: Cannot update to IE10 (or 11) Code 9C59

21 Jan 2014   #1

Windows 7 64bit SP1
 
 
Cannot update to IE10 (or 11) Code 9C59

Hey guys,

Another user that is getting errors trying to update to IE10 and/or 11. I have been having this problem for a few months now but just decided it was time to seek help. I always get the Code 9C59 Error after it tries to install the update. I ran SFC and it found no issues.

Attached is the CBS log.

Thanks for any assistance!



Attached Files
File Type: zip CBS.zip (6.01 MB, 4 views)
My System SpecsSystem Spec
.

21 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Both SFC and CheckSUR are error-free - and I can see no significant errors in the CBS.log background
Please post the following files.
IE*.log (use that string in the Search box in explorer open at C:\Windows - and add all the files to a compressed file)
C:\Windows\Windowsupdate.log
My System SpecsSystem Spec
21 Jan 2014   #3

Windows 7 64bit SP1
 
 

OK, thanks so much for the reply. Here are the requested files

Thanks


Attached Files
File Type: zip Logs.zip (164.5 KB, 1 views)
My System SpecsSystem Spec
.


22 Jan 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There don't appear to be any IE10 installation logs? - have you tried installing IE10 first and then IE11 ?
My System SpecsSystem Spec
22 Jan 2014   #5

Windows 7 64bit SP1
 
 

Oh sorry, I didn't let the search finish. My bad.
Here you.

Thanks


Attached Files
File Type: zip IE Logs.zip (10.1 KB, 1 views)
My System SpecsSystem Spec
25 Jan 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Here's the error sequence from IE10...
Code:
00:29.968: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:29.983: INFO:    No reboot logic message NrApiStart(0), lParam=0x00421220 returned 0x00000000.
00:30.498: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:30.576: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:30.592: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1A34D.tmp\IE10-neutral.Downloaded.cab
00:30.716: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A34D.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
01:06.768: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]
01:06.815: ERROR:   Neutral package installation failed (exit code = 0x00003701 (14081)).
and for IE11...
Code:
00:09.032: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:09.032: INFO:    Waiting for 0 language pack downloads.
00:09.032: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:09.968: INFO:    No reboot logic message NrApiStart(0), lParam=0x003f1220 returned 0x00000000.
00:10.904: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:10.951: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:10.951: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1E397.tmp\IE11-neutral.Extracted.cab
00:10.951: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1E397.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:36.941: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]
00:36.941: ERROR:   Neutral package installation failed (exit code = 0x00003701 (14081)).
Identical errors for both(apart from the file names). Something is either preventing write access to the folder, or preventing read access from it.

Please run the following commands, and post the results.

ICACLS C:\Windows\TEMP
DIR C:\Windows\TEMP\*.
My System SpecsSystem Spec
25 Jan 2014   #7

Windows 7 64bit SP1
 
 

Thanks Noel. I ran the commands and here is the output :

Quote:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Darin>ICACLS C:\Windows\TEMP
C:\Windows\TEMP BUILTIN\UsersCI)(S,WD,AD,X)
BUILTIN\AdministratorsF)
BUILTIN\AdministratorsOI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMF)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(F)
CREATOR OWNEROI)(CI)(IO)(F)
Successfully processed 1 files; Failed processing 0 files

C:\Users\Darin>DIR C:\Windows\TEMP\*.
Volume in drive C is OS
Volume Serial Number is EC3E-5067
Directory of C:\Windows\TEMP
01/25/2014 10:06 AM <DIR> .
01/25/2014 10:06 AM <DIR> ..
0 File(s) 0 bytes
2 Dir(s) 137,437,921,280 bytes free
C:\Users\Darin>

The sad faces are fitting
My System SpecsSystem Spec
25 Jan 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks normal - although an empty TEMP folder like that almost begs the question 'Why?'.
Are you using any sort of auto-clean utility? perhaps a temp file eraser? (I can't remember - what AV are you using?)
If so, please switch it off and let us know which one, then attempt another install
My System SpecsSystem Spec
25 Jan 2014   #9

Windows 7 64bit SP1
 
 

There are a few IE*.tmp files in my TEMP folder (see attached) but that's it. It is empty because I recently used CCleaner in an attempt to resolve this issue based on a tip I read.

I am using the dreaded Norton 360 for my AV. I've had a license for a long time and haven't switched. I "disabled" it and tried to update again and go the same error. I cannot kill the Norton exe, just disable it for 15 mins, etc.

I could unistall it and see if that helps.


Attached Images
 
My System SpecsSystem Spec
25 Jan 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It may be a good idea to ditch Norton at least until we get this sorted out.

Uninstall it using the normal methods, then run the NRT to get rid of any leftovers...

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Then install MSE for now - Microsoft Security Essentials | Protect against viruses, spyware, and other malware make sure that you update it and run a full system scan!
My System SpecsSystem Spec
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 Cannot update to IE10 (or 11) Code 9C59





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