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Windows 7: Error 9C59 on IE 11 Update

25 Jan 2014   #1

Windows 7 Professional 64bit
 
 
Error 9C59 on IE 11 Update

My wife's laptop refuses to update to IE 11. What I know it might have been interrupted on the first attempt (probably battery empty), now it wants to do the update on every shutdown but fails. A manual update produces error 9C59.

Scandisk doesn't find any errors. I looked through the logs, but can't make too much of it (nowadays I mostly work with Linux systems). Attached you find the CBS logs and any logs I thought might be useful. Please recommend what I should try next, thanks in advance!



Attached Files
File Type: zip CBS.zip (81.2 KB, 2 views)
File Type: zip Logs.zip (219.1 KB, 2 views)
My System SpecsSystem Spec
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25 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR shows these problems...
Code:
Unavailable repair files:
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.mum
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.mum
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.cat
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.cat
SFC shows no problems, and there's nothing serious in the background data of the CBS log

I'll post a fix for the missing files soon.
My System SpecsSystem Spec
25 Jan 2014   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - m79aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder m79aa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
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25 Jan 2014   #4

Windows 7 Professional 64bit
 
 

Thank you very much. I did as instructed and it says it fixed the errors. Attached you find the requested logs. Should I try the IE 11 update again?


Attached Files
File Type: zip CBS2.zip (11.5 KB, 3 views)
My System SpecsSystem Spec
25 Jan 2014   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Yep - give it a go. If it fails, please post the new IE*.log files
My System SpecsSystem Spec
25 Jan 2014   #6

Windows 7 Professional 64bit
 
 

Thank you very much - that did it! IE 11 is now running fine and Windows Update behaves normally. My wife is happy, so whenever I can help you with a Linux problem, just let me know
My System SpecsSystem Spec
25 Jan 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome!
I can't see me moving to Linux anytime soon except as a learning exercise - but you never know!

Good luck
My System SpecsSystem Spec
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 Error 9C59 on IE 11 Update





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