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Windows 7: SP 1 fails to install, but no error message.

26 Jan 2014   #11
takpro

windows 7 64 bit
 
 

Here is the first New Winupdate file. BTW... a "?" has appearred in the WindowsHelp32 file.

Attachment 303561

Proceeding with SFC


My System SpecsSystem Spec
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26 Jan 2014   #12
takpro

windows 7 64 bit
 
 

SFC returns " Another servicing or repair operation is currently running" "Wait and run sfc again".
My System SpecsSystem Spec
26 Jan 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Why is WinHelp32 even attempting to open??

Reboot and try SFC again - sound like the uninstall hasn't completed yet.
My System SpecsSystem Spec
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26 Jan 2014   #14
takpro

windows 7 64 bit
 
 

I have attached the 2 requested files. You reminded me to be sure to download the correct file, as there are several listed on that page, is there an identifier I should be looking for?

Attachment 303568

Attachment 303569

Thank you for your help.
My System SpecsSystem Spec
27 Jan 2014   #15
takpro

windows 7 64 bit
 
 

I am happy to report that this issue has been solved. My friend's laptop is completely updated to SP 1 and IE 11. It is gratifying to know that there are folks around that are willing to lend a hand and expertise. No doubt, the lady to whom this laptop belongs, will reward me with some of the best...wine I've had in some time. Unfortunately, I'm one of those people that reads the TOS. Sorry NoelDP, tipping is not allowed.
My System SpecsSystem Spec
27 Jan 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

..worse luck - otherwise I'd be able to go to the pub every night

Glad to hear the problem is solved - keep an eye on Windows Update for a while and let me know if it causes any problems, but I don't think it will.

Good luck!
My System SpecsSystem Spec
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 SP 1 fails to install, but no error message.




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