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Windows 7: SP 1 fails to install, but no error message.


25 Jan 2014   #1

windows 7 64 bit
 
 
SP 1 fails to install, but no error message.

I have been working on my friend's Dell laptop running Windows 7 Home Prem. It keeps informing me that I have one critical update (Service Pack 1) when I install it, it says the update was successful, but the next time I reboot, it gives me the same critical update message. If I look in update history it shows that it has been successfully installed 4 times. If I go to system in control panel it shows that I'm running Win 7 Home Prem, but no mention of SP 1. as it does on my desktop. I hid the update to stop it from nagging all the time. I tried to update to IE 11 but it downloads, but will not install because it says I have the wrong version of Win 7. I ran sfc /scannow. It said it couldn't repair all files, but somethings do run better, just can't run the update. I have run 4 anti-virus scan with different software including RogueKiller; Nada. What's next? I've run out of smart.

My System SpecsSystem Spec
.

25 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
26 Jan 2014   #3

windows 7 64 bit
 
 

Thank you for your prompt reply. Here are the issues: I had already downloaded and run the SURT. The Hotfix that it sought to install was already installed, so it would not continue and I got the following; installation encountered the error 0x80240009. I ran sfc \scannow and have attached the CBS zip. Spoke too soon. This happened:
500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed
My System SpecsSystem Spec
.


26 Jan 2014   #4

windows 7 64 bit
 
 

Second Reply.

I rebooted the computer and ran SURT again. This time it installed; I received no error messages. I ran SFC again and am attempting to attach zip file.

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

Will attempt to zip individual files and upload.

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.
My System SpecsSystem Spec
26 Jan 2014   #5

windows 7 64 bit
 
 

It appears the zip file is too large.
My System SpecsSystem Spec
26 Jan 2014   #6

windows 7 64 bit
 
 

I am attempting to attach this zip to see if it is helpful.

CBS (2).zip


My System SpecsSystem Spec
26 Jan 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

SFC shows no problems - but we really need the CheckSUR.log file
There are a number of errors n the background CBS log data - CheckSUR may give us a handle on them.
My System SpecsSystem Spec
26 Jan 2014   #8

windows 7 64 bit
 
 

Thank you. Try this.

CheckSUR.zip


My System SpecsSystem Spec
26 Jan 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmm - nothing amiss there

Please upload the C:\Windows\windowsupdate.log file - then try this....

Open an Elevated COmmand Prompt, and run the following command
Code:
 
 
dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
 
.
Once complete, reboot, and then post the new windowsupdate.log file - and run SFC and CheckSUR again, and post the CBS and CheckSUR log files.

Then download the SP1 installer from Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Centre and run that (make sure that you get the right one!)

then post the new CBS.log file, and the new windowsupdate.log file.
My System SpecsSystem Spec
26 Jan 2014   #10

windows 7 64 bit
 
 



My System SpecsSystem Spec
Reply

 SP 1 fails to install, but no error message.




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