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Windows 7: The Infamous IE11 Update Error 9C47 (Win7 SP1 64-bit)


27 Jan 2014   #1

Windows 7 Home Premium 64bit
 
 
The Infamous IE11 Update Error 9C47 (Win7 SP1 64-bit)

Well the thread title says it all. I've done quite a bit of scouring the web to try and find a solution as this seems to be a common problem that others have experienced. But I've somewhat hit a dead end and would appreciate any help/suggestions for alternative remedies.

Here's what I've tried so far:

All the steps/sequences suggested here.

Including the MS Community thread also referenced in the link above.

Post #1 in this thread describes my issue almost exactly. Most of the suggestions there are things already tried in the subsequent links above.

I read another interesting proposed fix in this thread (post #4) but am reluctant to try it for fear of mucking anything else up.

What I know at this point:

At first, IE8 was only installed and W-Update would find IE9 and IE11 but they would both fail on install. Through many of the proposed fixes above, I was able to get IE9 installed (don't ask me how). I then ran the standalone IE10 installer and that went fine . So I tried W-Update for IE11 but that failed out on error 9C47 again. What's also strange is that IE10 now shows up as an "optional" update. Stranger yet is that Installed Updates in control panel doesn't show any IE being installed at all. And Turn Windows Components On/Off is just flat out blank. I've attached a couple log files (CBS and IE11_main) that I thought might be useful in troubleshooting this issue. The IE11 log indicates that KB2729094 is not downloaded or not present. But I've verified that it in fact is. I tried uninstalling/reinstalling that file a few times now and that seems to do nothing. The standalone IE11 installer halts with a message indicating "IE11 install did not complete" or something to that effect.

Again, any help/tips/suggestions would be greatly appreciated. Let me know if I need to provide any additional info. Thanks in advance!



Attached Files
File Type: log CBS.log (783.0 KB, 3 views)
File Type: log IE11_main.log (148.6 KB, 1 views)
My System SpecsSystem Spec
.

30 Jan 2014   #2

Windows 7 Home Premium 64bit
 
 

I'm guessing those who have read this are just as stumped as I am then?
My System SpecsSystem Spec
01 Feb 2014   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
.


02 Feb 2014   #4

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data
Thanks for the response. I didn't include my SURT results because for some reason it won't run. It errors out and indicates "the data is invalid". SFC doesn't find any issues and I didn't suspect it would because this is a clean Windows 7-64bit install. Error codes and Windows logs are referenced in my 1st post. Thanks again.
My System SpecsSystem Spec
02 Feb 2014   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the CBS.log with the SFC attempt in it anyhow - there may be background errors that will give us a clue.
CheckSUR failing is a bad sign - it takes some fairly severe problems before that happens (usually a broken TrustedInstaller service or similar). What error code does it give when it fails?
My System SpecsSystem Spec
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 The Infamous IE11 Update Error 9C47 (Win7 SP1 64-bit)




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