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Windows 7: IE error message


27 Jan 2014   #1
jillcr

Win 7 home premium 64 bit
 
 
IE error message

I had to do a recovery and now IE will not open.
Error msg: "The ordinal 70 could not be located in the dynamic link library ietutil.dll."


My System SpecsSystem Spec
27 Jan 2014   #2
ThrashZone

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Hi Jillcr and welcome to SevenForums,
Why did you need to use system restore ?
Please state the exact issues you were having before system restore was needed and just how far did you go back too,
Did you check for windows updates after restore ?
Cheers.
My System SpecsSystem Spec
28 Jan 2014   #3
jillcr

Win 7 home premium 64 bit
 
 

I don't know whether to post reply or use quick reply?? Anyway long story short: I got a virus-windows wouldn't load. Yes I was running 2 anti programs. Took computer to shop. they wiped it. I brought it home and did a restore. The files restored to abnormal folders. I consulted restore support. They said problems were due to new user name put on at Geek squad. They set up another restore and it was still scrambled. So I've spent days trying to put things in their proper places and I probably didn't know enough to do this easily but by just muddling along things are working pretty well now except for IE. To answer your second question about updates-there are 2 updates marked "important" that wont install. One is for IE10 and one for IE 11. So any help is appreciated.
My System SpecsSystem Spec
28 Jan 2014   #4
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Jumping in to ask a question:

Are there any other Windows Updates (WU) offered or only those two?

Please post a screen shot showing all updates offered:
See Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
28 Jan 2014   #5
ThrashZone

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

You can use Quick reply it's appropriate,
Okay thanks for the additional information much appreciated,
See if this helps with the Windows updates issue,
Issues installing windows updates,
http://support.microsoft.com/mats/windows_update/
Mr. Fixit,
http://support.microsoft.com/gp/windows-update-issues/en-us
You can take and upload files here it really does help us understand what your seeing,
Cheers.
My System SpecsSystem Spec
28 Jan 2014   #6
jillcr

Win 7 home premium 64 bit
 
 

Name:  Update.JPG
Views: 25
Size:  34.7 KB OK-figured out the screenshot thing (I'm a veterinarian-obviously not much of a geek). I also downloaded and ran the update Mr Fixit which said nothing was wrong. The second website above I've looked at before and have not found anything helpful. From looking at the uninstalled updates I'm not even sure which version of IE that I'm not running.


My System SpecsSystem Spec
28 Jan 2014   #7
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Untick IE 10,
Leave the tick for IE 11
and do the update

So you'll be jumping over IE 10 and installing IE 11

the optionals can wait.
My System SpecsSystem Spec
28 Jan 2014   #8
jillcr

Win 7 home premium 64 bit
 
 

11 did not install.
"Error found: Code 9C59 Windows update encountered an unknown error."
My System SpecsSystem Spec
28 Jan 2014   #9
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

ok, I wasn't sure if IE 10 had to proceed IE 11 or not. hold off on that - I'll look at the error code 9c59
My System SpecsSystem Spec
28 Jan 2014   #10
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Please post your C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
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