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Windows 7: Multiple failed Windows Update attempts, error 8024200D file KB2836502

29 Jan 2014   #1
EW1587

KENTUCKY
 
 
Multiple failed Windows Update attempts, error 8024200D file KB2836502

Hello all!

This is my first post to this forum and, I must say, after perusing a few posts I'm excited to post my question. It looks like this is a great community.

I recently reformatted my computer due to intermittent crashes during resource intensive application sessions. The crashes have continued with decreased frequency (and make me suspect my PSU). However, my computer crashed during one of the first lengthy rounds of update installations after the reformat and I suspect that crash may have damaged a Windows Update installation. Since then I have always had an "updates available" prompt and the update fails each time it tries to run.

I think I have narrowed it down to a single update that is not correctly installing. I think this poster was encountering the same issue, but it seemed wise to follow the forum recommendation not not try solutions posted for others.

Per the forum guidelines here are the details of my problem:

1) Used SURT and got the attached SURT results.
2) Ran SFC and got the attached results.
3) Windows Update returns error code 80246007 for file KB2836502 (see attached).
4) The compressed CBS log folder was too larger to attach to the post. You can get it here.

Any and all help is much appreciated!!

Brock

Attachment 304027

Attachment 304028

Attachment 304029

Attachment 304030


My System SpecsSystem Spec
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30 Jan 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Try installing the patch from the download here...
Download Update for Windows 7 for x64-based Systems (KB2836502) from Official Microsoft Download Centre

If it fails, please post the new CBS.log file, and also the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
30 Jan 2014   #3
EW1587

KENTUCKY
 
 

NoelDP,

That did the trick!

I feel a little sheepish that I didn't think of trying that...

Thank you for the help!!

Brock
My System SpecsSystem Spec
.


30 Jan 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's all right - I like the simple ones

Good luck.
My System SpecsSystem Spec
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 Multiple failed Windows Update attempts, error 8024200D file KB2836502




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