activation problem with error 0xc004f074

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  1. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #11

    Take a look on the bottom of your laptop or in the battery compartment for the COA sticker. It looks something like the attached image.

    You'll need that information if you call Microsoft or do a re-install

    edit: replaced COA image

    Bill
    .
    Last edited by Slartybart; 02 Feb 2014 at 07:59. Reason: replaced COA image
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #12

    peterrr said:
    so there is no solution you mean? it is not going work you mean? I have to reinstall windows? or is it going to continue? sorry for the many questions but I am not relevant with those issues.what would do you think is my best option right now?
    Please post the full MGADiag report.
    ALso tell us where you got your license from, and whether you have a COA sticker for any version of Windows on your machine, and for which version/edition of Windows it's valid.
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  4. peterrr
    Posts : 10
    windows 7 professional 64bit
    Thread Starter
       New #13

    the image appears to be broken and I can't see the command you typed, can you please send it again?
    thank you
      My Computer
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  6. peterrr
    Posts : 10
    windows 7 professional 64bit
    Thread Starter
       New #14

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85665
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {16D1DAE1-3FEB-42DC-ADC0-C580300BC7C0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{34E29CF1-8187-41D3-B8C1-EE0A602C41CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85665</PID><PIDType>1</PIDType><SID>S-1-5-21-4151868906-1480526612-4184453588</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE PRO L850-1P8</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>6.70</Version><SMBIOSVersion major="2" minor="7"/><Date>20130717000000.000000+000</Date></BIOS><HWID>27043807018400FE</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1032-7601.0000-0322014
Installation ID: 014535779516009265145722392403874786603826283066895441
Partial Product Key: GPDD4
License Status: Additional grace period (KMS license expired or hardware out of tolerance)
Time remaining: 17940 minute(s) (12 day(s))
Remaining Windows rearm count: 2
Trusted time: 2/2/2014 12:46:28 μμ
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:16:2014 21:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAHKL+HuRLmI14IoD4Gm5CHx5QlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSASU		TOSASU00
  FACP			TOSASU		TOSASU00
  DBGP			TOSASU		TOSASU00
  HPET			TOSASU		TOSASU00
  BOOT			TOSASU		TOSASU00
  MCFG			TOSASU		TOSASU00
  WDAT			TOSASU		TOSASU00
  ECDT			TOSASU		TOSASU00
  MSDM			TOSASU		TOSASU00
  UEFI			TOSASU		TOSASU00
  ASF!			TOSASU		TOSASU00
  SLIC			TOSASU		TOSASU00
  SSDT			TOSASU		TOSASU00
  ASPT			TOSASU		TOSASU00
  FPDT			TOSASU		TOSASU00
  SSDT			TOSASU		TOSASU00
  SSDT			TOSASU		TOSASU00
      My Computer
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  7. peterrr
    Posts : 10
    windows 7 professional 64bit
    Thread Starter
       New #15

    this is the full report the way the instructions say to do it


    peterrr said:
    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85665
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {16D1DAE1-3FEB-42DC-ADC0-C580300BC7C0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{34E29CF1-8187-41D3-B8C1-EE0A602C41CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85665</PID><PIDType>1</PIDType><SID>S-1-5-21-4151868906-1480526612-4184453588</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE PRO L850-1P8</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>6.70</Version><SMBIOSVersion major="2" minor="7"/><Date>20130717000000.000000+000</Date></BIOS><HWID>27043807018400FE</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1032-7601.0000-0322014
Installation ID: 014535779516009265145722392403874786603826283066895441
Partial Product Key: GPDD4
License Status: Additional grace period (KMS license expired or hardware out of tolerance)
Time remaining: 17940 minute(s) (12 day(s))
Remaining Windows rearm count: 2
Trusted time: 2/2/2014 12:46:28 μμ
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:16:2014 21:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAHKL+HuRLmI14IoD4Gm5CHx5QlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSASU		TOSASU00
  FACP			TOSASU		TOSASU00
  DBGP			TOSASU		TOSASU00
  HPET			TOSASU		TOSASU00
  BOOT			TOSASU		TOSASU00
  MCFG			TOSASU		TOSASU00
  WDAT			TOSASU		TOSASU00
  ECDT			TOSASU		TOSASU00
  MSDM			TOSASU		TOSASU00
  UEFI			TOSASU		TOSASU00
  ASF!			TOSASU		TOSASU00
  SLIC			TOSASU		TOSASU00
  SSDT			TOSASU		TOSASU00
  ASPT			TOSASU		TOSASU00
  FPDT			TOSASU		TOSASU00
  SSDT			TOSASU		TOSASU00
  SSDT			TOSASU		TOSASU00
    I hope now it is correct
      My Computer
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #16

    The SATELLITE PRO L850-1P8 appears to have shipped by default with both Win7 Pro, and Win 8 Pro - so your machine should have come with the options.
    Is there a COA sticker on the case for Win7 Pro? If not then there may be a possibility that your OEM_SLP Key was somehow removed from the installation, and the KMS Key installed instead - you could try using the following Key in the instructions below and see if it works...
    2V8P2-QKJWM-4THM3-74PDB-4P2KH


    Recreate the Licensing Store
    Go to Start > All Programs > Accessories
    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc
    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    REN tokens.dat tokens.bar
    net start sppsvc
    slui.exe 3

    This will force Windows into asking for a new Key - use the one above, and see if activation occurs.

    If there IS a COA sticker, please use that Key instead.

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  10. peterrr
    Posts : 10
    windows 7 professional 64bit
    Thread Starter
       New #17

    Hello
    I tried this method, after that you mean that I can go to my computer-properties-and down below it is where it
    shows the key and says change product key..
    not in another place right? because when I did that on computer-properties etc now it shows me another error code, but this time is 0xC004F063 :/
    (The box and its papers are in another country and I cant get anyone to get in my house at the moment unfortumately :/)
    and I tried in the field of the command as well and it sais that its invalid :/
    and apart from that it was 10 days for activation and now it sais that I need to activate NOW (((
      My Computer
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  11. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #18

    NoelDP said:
    ... you could try using the following Key in the instructions below and see if it works...
    2V8P2-QKJWM-4THM3-74PDB-4P2KH
    .....
    If there IS a COA sticker, please use that Key instead.
    peterrr said:
    Hello
    I tried this method, after that you mean that I can go to my computer-properties-and down below it is where it shows the key and says change product key..
    not in another place right? because when I did that on computer-properties etc now it shows me another error code, but this time is 0xC004F063 :/
    (The box and its papers are in another country and I cant get anyone to get in my house at the moment unfortumately :/)
    and I tried in the field of the command as well and it sais that its invalid :/
    and apart from that it was 10 days for activation and now it sais that I need to activate NOW (((
    I'm just jumping in for a moment, Noel has the definitive answers.

    Computer Properites where it says change product key is the correct place. Noel suggested a temporary key (I quoted his post in this post) but the actual COA key is what you should use.

    Error code 0xC004F063 is only telling you that Windows is not activated. This is a result of the steps Noel gave in his post under the Recreate the Licensing Store heading. It is the intended result of those actions.

    I'm a little confused when you say:
    The box and its papers are in another country
    Are you not in front of the computer? The COA sticker should be on the machine (side or bottom, perhaps the battery compartment for a laptop).

    I'm back to being an observer.

    Bill
    .
      My Computer
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  12. peterrr
    Posts : 10
    windows 7 professional 64bit
    Thread Starter
       New #19

    there is no coa key on the machine :/ maybe it is on windows cd-rom or manual?
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  13. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #20

    Noel mentioned Win8 and Win7. Did the laptop ship with Win8 and you downgraded to Win7. If so, how did you downgrade - a disc?

    I read some things too quickly re: Win8 and I lost closed the browser window, so I lost the page. It was in reference to the where Win8 stores teh SLP key, so it might not apply here.

    I find it hard to believe that there is no COA sticker. Please check again - make sure you look in the battery compartment under the battery.

    Do not post the key itself, but do state what product is on the key (Win8 pro...Win7 Pro)

    If you downgraded from disc, yes the key might be on the disc.

    Keep calling home - someone is bound to answer at some point :)

    Thanks,

    Bill
    .
      My Computer
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