Windows update service not running

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  1. pari10
    Posts : 4
    Windows 7 ultimate x32
       New #1

    Windows update service not running


    I am running windows 7 ultimate. Windows update says the service is not running, please restart. I have restarted and the problem has persisted.I have checked sevices to see if it is stopped. The windows update service doesn't even show up.... I even tried the command prompt commands but the following happens

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Princess>NET START BFE
    The requested service has already been started.
    More help is available by typing NET HELPMSG 2185.

    C:\Users\Ryan>NET START BITS
    The service name is invalid.
    More help is available by typing NET HELPMSG 2185.

    C:\Users\Ryan>NET START WUAUSERV
    The service name is invalid.
    More help is available by typing NET HELPMSG 2185.

    C:\Users\Ryan>NET START TRUSTEDINSTALLER
    The Windows Modules Installer service is starting.
    The Windows Modules Installer service was started successfully.


    Please help me....
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  3. Irene
    Posts : 3,009
    Windows 7 Home Premium 64bit
       New #2

    Perhaps this will help:
    https://support.microsoft.com/kb/2730071
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    A good start - but we need a little more data before attempting a first-fix...

    Please download the Farbar Service Scanner from

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

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  6. pari10
    Posts : 4
    Windows 7 ultimate x32
    Thread Starter
       New #4

    Thanks Irene but I have already tried it out and it doesn't work...
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  7. pari10
    Posts : 4
    Windows 7 ultimate x32
    Thread Starter
       New #5

    Thanks NoelDP. I am posting the report here..

    Farbar Service Scanner Version: 02-02-2014
    Ran by Princess (administrator) on 02-02-2014 at 22:38:42
    Running from "D:\Downloads"
    Microsoft Windows 7 Ultimate (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    wscsvc Service is not running. Checking service configuration:
    The start type of wscsvc service is set to Disabled. The default start type is Auto.
    The ImagePath of wscsvc service is OK.
    The ServiceDll of wscsvc service is OK.

    Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    The start type of wuauserv service is set to Disabled. The default start type is Auto.
    The ImagePath of wuauserv service is OK.
    The ServiceDll of wuauserv service is OK.

    BITS Service is not running. Checking service configuration:
    The start type of BITS service is OK.
    The ImagePath of BITS service is OK.
    The ServiceDll of BITS service is OK.


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============
    Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys
    [2013-01-20 11:28] - [2010-04-09 12:54] - 1285000 ____A (Microsoft Corporation) 63170B9EE1D0EF0032F0408605671D1A

    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\ipnathlp.dll => MD5 is legit
    C:\Windows\system32\iphlpsvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    That's an unusual set of errors - it looks like you've had a partial infestation from some variant of the ZeroAccess worm/Trojan.

    Before we even attempt to fix this, please check the system over for malware....


    Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

    Delete everything it finds
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Once you've run MBAM, we can start rebuilding the system.
    First, let's see if we can get the two basic services running - WSCSVC and WUAUSERV
    Please run the following commands in a Elevated Command Prompt, and post the results.

    SC CONFIG WUAUSERV /start= auto
    SC CONFIG WSCSVC /start= auto
    NET START WUAUSERV
    NET START WSCSVC

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

    I'll work up a patch for the remaining errors and post that in a few minutes.
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  11. pari10
    Posts : 4
    Windows 7 ultimate x32
    Thread Starter
       New #8

    There was another virus in my system... So i had to format the system and so the other problems were also solved.... thanks... and anti-malware helped a lot.....
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  12. pbc
    Posts : 15
    Windows 7 Home Premium 64 Bit
       New #9

    Sorry for reviving an old thread, but I'm having the same issue with my Lenovo Yoga Tab 2 running Windows 10 32 bit.

    I have run Malwarebytes, nothing detected. Another issue I'm noticing is that Chrome won't load (nothing happens when I click the icon).

    Below is my Farbar log. Looks odd??



    Farbar Service Scanner Version: 27-01-2016
    Ran by User (administrator) on 06-10-2016 at 11:24:30
    Running from "C:\Users\User\Downloads"
    Microsoft Windows 10 Home (X86)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Policy:
    ========================

    Security Center:
    ============

    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    Other Services:
    ==============

    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => File is digitally signed
    C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
    11:28 AM 10/6/2016
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  13. pbc
    Posts : 15
    Windows 7 Home Premium 64 Bit
       New #10

    BTW, reason I have been looking into this is that my windows update seems to be stuck at 0% download for weeks!
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