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Windows 7: After windows 7 updates: No program will launch: error 0xc0000005

02 Feb 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

(I know the feeling! - it was a good idea, though!)


My System SpecsSystem Spec
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02 Feb 2014   #12
User0001

Win 7 Ultimate x64
 
 

Same error. I tried to follow Noel's suggestion as best I can. Here is what I did:

1. Formatted harddisk
2. Installed Win 7 x64 ultimate
3. Connected network cable for internet. Windows couldn't find ethernet driver. Put in the ASUS CD and installed the Realtek Ethernet driver. Got connected to the internet.
4. Went to ASUS website and downloaded+installed latest chipset driver.
5. Clicked Windows update and check for updates. It said it needed to install something and would close and reopen, which it did. I assume this is the windows agent installation step.
6. After step 5, I restarted my PC.
7. Did check of up[dates and selected all 70 Security updates. Installed successful.
8. Upon restart, I get same error.

Ran SURT - and it installed same KB947821 update as last time. It was successful.
did sfc\scannow but CBS file too big at 58MB - see attached.

Please see other attached files.
My System SpecsSystem Spec
03 Feb 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please compress the CBS.log file - it should come down to around 2MB with luck, and be uploadable them.
My System SpecsSystem Spec
.

04 Feb 2014   #14
User0001

Win 7 Ultimate x64
 
 

I should have realized that and done it right away, but I didn't and since then restored and tried incrementally updating the security updates in batches of 10 until I reproduced the error. I did that and narrowed it down to update KB2872339. After applying this update, I get same error as always in this thread.

I ran the SURT and it failed to install the patch. I ran scannow and it found no errors, but created a huge CBS file 74MB - attached compressed.

Any ideas?
My System SpecsSystem Spec
04 Feb 2014   #15
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Hi user0001,

I took a quick look at the CBS.log and it looks ok. There are a lot of pending renames in it and a lot of Windows Foundation (mostly languages) with: no parent found, go absent.

I'm not sure what that means, so I'll wait to hear what Noel says about the log.

I've attached the sfcdetails.txt file I parsed from your log.

I'm going back to being an observer.

Bill
.
My System SpecsSystem Spec
04 Feb 2014   #16
User0001

Win 7 Ultimate x64
 
 

Thanks Bill for the initial analysis.
My System SpecsSystem Spec
05 Feb 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a few errors present ...
Code:
 Line 44530: 2014-02-04 18:12:06, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 78271: 2014-02-04 18:12:50, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
 Line 85171: 2014-02-04 18:12:58, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
 Line 187688: 2014-02-04 18:15:13, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 221032: 2014-02-04 18:15:31, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 221976: 2014-02-04 18:16:44, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
 Line 287907: 2014-02-04 18:19:17, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
The 0x800f0816 errors relate to the failing KB.

I think this may relate to this error (which isn't tagged as such )
Code:
2014-02-04 18:17:00, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2872339~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
However there are a large number of such 'errors' present, relating to other KB numbers with no apparent ill-effects.

Please run the following commands one at a time - if you get a 'not found' or no content response, please let us know.

Code:
 
REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ntdll_31bf3856ad364e35_none_13be95395ddc6d7a 
REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\wow64_microsoft-windows-ntdll_31bf3856ad364e35_none_1e133f8b923d2f75
They relate to the errors reported in the KB article here... MS13-077: Vulnerability in Windows Service Control Manager could allow elevation of privilege: September 10, 2013
My System SpecsSystem Spec
05 Feb 2014   #18
User0001

Win 7 Ultimate x64
 
 

Thanks Noel for your continued support.

Here are the results of running the 2 commands:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\SideBySide\Winners\amd64_microsoft-windows-ntdll_31bf3856ad364e35_non
e_13be95395ddc6d7a
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_microsoft-windows-ntdll_31bf3856ad364e35_none_13be95395ddc6d7a
(Default) REG_SZ 6.1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_microsoft-windows-ntdll_31bf3856ad364e35_none_13be95395ddc6d7a\6.1
C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\SideBySide\Winners\wow64_microsoft-windows-ntdll_31bf3856ad364e35_non
e_1e133f8b923d2f75
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
wow64_microsoft-windows-ntdll_31bf3856ad364e35_none_1e133f8b923d2f75
(Default) REG_SZ 6.1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
wow64_microsoft-windows-ntdll_31bf3856ad364e35_none_1e133f8b923d2f75\6.1
C:\Windows\system32>
My System SpecsSystem Spec
06 Feb 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks OK to me - so we'll have to look elsewhere. I'm just not sure where

back later!
My System SpecsSystem Spec
06 Feb 2014   #20
User0001

Win 7 Ultimate x64
 
 

Alright!

I'm surprised installing Windows Updates is so difficult!

What do you think the repercussions are of just ignoring this particular update?
My System SpecsSystem Spec
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 After windows 7 updates: No program will launch: error 0xc0000005




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