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Windows 7: Activation

03 Feb 2014   #1

windows 7 home premium 32bit
 
 
Activation

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-M8JC8-YTC67-FQWDB
Windows Product Key Hash: YHK2MoHFYAookdjFHatAgN3s4z8=
Windows Product ID: 00359-030-5133504-85894
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7D8DAFD3-EA58-4856-9E0A-9E099BC13917}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7D8DAFD3-EA58-4856-9E0A-9E099BC13917}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQWDB</PKey><PID>00359-030-5133504-85894</PID><PIDType>5</PIDType><SID>S-1-5-21-2131588854-3244898103-1345364276</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V-133 ACPI BIOS Revision 1007</Version><SMBIOSVersion major="2" minor="3"/><Date>20011003000000.000000+000</Date></BIOS><HWID>2C1E3C07018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-030-513350-01-1033-7601.0000-0332014
Installation ID: 018051319161784101845744300116734394552426001836882731
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FQWDB
License Status: Unlicensed
Remaining Windows rearm count: 2
Trusted time: 2/3/2014 3:14:23 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:31:2014 23:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAIAAgABAAIAAAABAAAAAQABAAEAnJ8+eMqMWKqg1fTkRoZk9KzCmOkf0Gpp

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  FACP            ASUS          A7V-133 
  BOOT            ASUS          A7V-133
OS installed several months ago and activated and ran fine. This is 1st copy of 3X family pack. Not genuine message started appearing and can't be removed. Tried verification which ran for 12 hours with no action. Tried to reenter product key, no change. Copy is a genuine Microsoft product and product key is correct.

My System SpecsSystem Spec
.

06 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There is a LOT of data missing from the report.
Please post the FULL UNEDITED report - then we can begin diagnosis.
My System SpecsSystem Spec
06 Feb 2014   #3

windows 7 home premium 32bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-M8JC8-YTC67-FQWDB
Windows Product Key Hash: YHK2MoHFYAookdjFHatAgN3s4z8=
Windows Product ID: 00359-030-5133504-85894
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7D8DAFD3-EA58-4856-9E0A-9E099BC13917}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7D8DAFD3-EA58-4856-9E0A-9E099BC13917}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQWDB</PKey><PID>00359-030-5133504-85894</PID><PIDType>5</PIDType><SID>S-1-5-21-2131588854-3244898103-1345364276</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V-133 ACPI BIOS Revision 1007</Version><SMBIOSVersion major="2" minor="3"/><Date>20011003000000.000000+000</Date></BIOS><HWID>2C1E3C07018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-030-513350-01-1033-7601.0000-0332014
Installation ID: 018051319161784101845744300116734394552426001836882731
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FQWDB
License Status: Unlicensed
Remaining Windows rearm count: 2
Trusted time: 2/6/2014 3:37:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:31:2014 23:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAIAAgABAAIAAAABAAAAAQABAAEAnJ8+eMqMWKqg1fTkRoZk9KzCmOkf0Gpp

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  FACP			ASUS  		A7V-133 
  BOOT			ASUS  		A7V-133
My System SpecsSystem Spec
.


06 Feb 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The installation is 'interesting'


What happens if you attempt validation at www.microsoft.com/genuine/validate using Internet Explorer?
If/when it fails - what error message do you get?
What results do you get from the diagnostics at www.microsoft.com/genuine/diag ?
My System SpecsSystem Spec
07 Feb 2014   #5

windows 7 home premium 32bit
 
 

When I run the verification at the web site you posted, I get the green circle then the message "Windows validation was interrupted, not available, try later. I've done it before and had the green circle sit on my screen for 10 hours and not results appeared.

If I use the Start, windows activation in search it says it is not genuine.

Another process brings up the validation screen , you click Continue, wait for a code that is copied and pasted into the validation box but again no results shows up.

All this is very frustrating, I had previously installed and successfully activated this copy of Windows 7 Home Premium and it ran fine until Microsoft apparently added something to verify that the installed OS was genuine and then I started getting this not genuine message. This is a family pack edition, 3 copies with a single Product Code, which makes me wonder if I will have problems when I install the other two copies.

I'm also having problems with Vista Home Basic. A problem caused me to do a reinstall and although I also have a valid product code for that OS, the only thing showing is an activation required notice. The problem identified in that case that is preventing activation is the Activation Server determined the specified product key is in use which is probably true since it was a reinstallation of the OS and the original activation required the product key.

I considered reinstalling Windows 7 but with the product code problem I have with Vista I think I many again run into this product key in use problem again.

The results of the genuine diag showed all items successful
My System SpecsSystem Spec
07 Feb 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your Vista problem is simply solved- use telephone activation.

Back to Windows 7 - did you run the diagnostics that I pointed you at?
Did you attempt validation using internet Explorer?? - rather than your default Chrome?


Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
My System SpecsSystem Spec
08 Feb 2014   #7

windows 7 home premium 32bit
 
 

To answer the questions you posed.
I ran diagnostics and all were successful.
I attempted to validate using Internet Explorer with no success.
Now the good news. Your suggestion to recreate Licensing Stores did the job. It appears the problem was in the token.dat file. Your instruction were easy to follow but I did note a few different responses.

Microsoft Validation dialog stated Action Required which basically required because the web browser may not run the required script. The alternate procedure worked fine, validation was completed and I was ask to download and install Windows Security Essentials, which I did and a scan was completed. I rebooted and the not genuine error was gone. I ran Start, Windows Activate, it checked the product key and activation was successful. I did remove KB971058 which also affects activation and validation.

I really appreciate your suggestions on how to fix the error. I do have one other problem, I can't search for new updates with an error code of C80003FA, unknown error. I ran the Windows Update Troubleshooter and found no errors. Also ran CHKDSK with no errors. If you have any suggestion to fix that problem send them along. I did check the updates and there seems to be quite a few of them.

If you still want the MSGDIAG report I can send that.
My System SpecsSystem Spec
08 Feb 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

KB971058 can't be uninstalled - there's nothing to uninstall! it's simply a fixit that you run to reset Windows Updates. In theory, it shouldn't have any effect on validation or activation.

Please post the new MGADiag report - just so we can check that the problem is properly fixed.

As far as your Windows Update problem is concerned,
Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
08 Feb 2014   #9

windows 7 home premium 32bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M8JC8-YTC67-FQWDB
Windows Product Key Hash: YHK2MoHFYAookdjFHatAgN3s4z8=
Windows Product ID: 00359-030-5133504-85894
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7D8DAFD3-EA58-4856-9E0A-9E099BC13917}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7D8DAFD3-EA58-4856-9E0A-9E099BC13917}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQWDB</PKey><PID>00359-030-5133504-85894</PID><PIDType>5</PIDType><SID>S-1-5-21-2131588854-3244898103-1345364276</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V-133 ACPI BIOS Revision 1007</Version><SMBIOSVersion major="2" minor="3"/><Date>20011003000000.000000+000</Date></BIOS><HWID>2C1E3C07018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-030-513350-01-1033-7601.0000-0382014
Installation ID: 018051319161784101845744300116734394552426001836882731
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FQWDB
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/8/2014 4:34:57 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:7:2014 15:23
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAIAAgABAAIAAAABAAAAAQABAAEAnJ8+eMqMWKqg1fTkRoZk9KzCmOkf0Gpp

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  FACP			ASUS  		A7V-133 
  BOOT			ASUS  		A7V-133
This is the current readings.
My System SpecsSystem Spec
09 Feb 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks fine.
My System SpecsSystem Spec
Reply

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