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Windows not genuine after doing recovery (error 0xc004e003)
not sure if i got that right from what the instructions said.. not much of a forum user.Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0xc004c4a8 Windows Product Key: *****-*****-XG49Y-MF8KD-TDJYG Windows Product Key Hash: OHlNrlK4mpVhOndyYKn/CK9/vrQ= Windows Product ID: 00359-OEM-9810987-96296 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {AF71D955-8EDB-4A49-A06E-A8CE486D03F3}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130828-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{AF71D955-8EDB-4A49-A06E-A8CE486D03F3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TDJYG</PKey><PID>00359-OEM-9810987-96296</PID><PIDType>8</PIDType><SID>S-1-5-21-3311978173-2763065779-4115414970</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>N73JQ</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N73JQ.207</Version><SMBIOSVersion major="2" minor="6"/><Date>20101111000000.000000+000</Date></BIOS><HWID>C9BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00196-109-896296-02-1033-7601.0000-0342014 Installation ID: 014754282422811752289925946141645935932736208302822263 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: TDJYG License Status: Unlicensed Remaining Windows rearm count: 3 Trusted time: 2/3/2014 6:11:54 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C4A8 HealthStatus: 0x0000000000000000 Event Time Stamp: 2:3:2014 16:25 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAIAAgABAAEAAAABAAAAAgABAAEAonZu9HcWdjkcQZpRYPLIpP7NPggYi3ZW OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC _ASUS_ Notebook FACP _ASUS_ Notebook DBGP _ASUS_ Notebook HPET _ASUS_ Notebook MCFG _ASUS_ Notebook ECDT _ASUS_ Notebook SLIC _ASUS_ Notebook SSDT PmRef CpuPm DMAR INTEL CP_FIELD
some background info before my current problem
when i got this laptop 2 or 3 years ago it had blue screen problems, while my warranty was good i took it into the company i bought it from. i dont think they did anything because the blue screen problems continued "memory management" they said the ram was fine etc.. so i gave up on it. Few months back i started trying to fix it again on my free time.
I think i narrowed it down to windows updates giving me trouble, they would fail every time, fail on startup trying to install every single time and failing.. then it would try to disk check.. and usually blue screen on startup.
Tried nearly everything i could find to fix it, nothing worked then i found a link here Repair Install
"If you have a 64-bit (x64) Windows 7 currently installed, then you must use a 64-bit Windows 7 installation disc to be able to do a repair install with."
Thought what the hell ill give it a shot. sure enough, it worked. I could install every windows update after that with very little failure. (MAJOR THANKS TO BRINK)
HOWEVER, now it keeps telling me that my copy of windows 7 is not genuine? ( i cant get into safe mode too, freezes on classpnp.sys or something, ill get to that later)
the thing i had to run for you guys here puts up a product key thats the same as my sticker. and every time i try to validate the key on the sticker it gives me that error 0xc004e003.
I may have fixed the blue screens and windows updates but i caused more trouble now.. please help.
*edit* moreover, even though windows is telling me its not genuine, it let me install ALL the updates. when it asks me to validate and brings me here http://www.microsoft.com/genuine/val...eName=validate it says it was interrupted? my firewall is off too..
Last edited by Jetrel; 03 Feb 2014 at 21:55.