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Windows 7: Can't install Windows 7 Service Pack 1, error 800B0100


04 Feb 2014   #1

Windows 7 Ultimate x64
 
 
Can't install Windows 7 Service Pack 1, error 800B0100

Hello

I am having trouble installing Windows 7 Service Pack 1 using Windows Update. I really want it so that I can get IE10 on my machine.

I tried the following:
1. Running System Update Readiness Tool
2. Running Windows Update diagnostic tool
3. Running Fix WU utility
4. Disabling Windows Firewall
5. Disabling Microsoft Forefront Client Security User Interface
6. Running CCCleaner and cleaning up the registry
7. Renaming C:\Windows\SoftwareDistribution to C:\Windows\SoftwareDistribution.old. Renaming C:\Windows\system32\catroot2 to C:\Windows\system32\catroot2.old

but nothing seems to work .




Attached Thumbnails
Can't install Windows 7 Service Pack 1, error 800B0100-error-code.png  
Attached Files
File Type: zip CBS.zip (4.48 MB, 4 views)
My System SpecsSystem Spec
.

06 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've seen worse
Here's the results from your CheckSUR scan...
Code:
Unavailable repair files:
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fr-FR~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fr-FR~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~nb-NO~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~nb-NO~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pl-PL~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pl-PL~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pt-BR~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pt-BR~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~th-TH~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~th-TH~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fr-FR~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fr-FR~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~nb-NO~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~nb-NO~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pl-PL~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pl-PL~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pt-BR~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pt-BR~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~th-TH~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~th-TH~7.1.7601.17514.cat
I'll post the fix protocol when I can, but it's unlikely to be before Saturday
Shout if you haven't heard by Saturday afternoor!
My System SpecsSystem Spec
07 Feb 2014   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - ktlaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ktlaa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.


09 Feb 2014   #4

Windows 7 Ultimate x64
 
 

Thanks Noel.

I have attached the files here of the results of CheckSUR.


Attached Files
File Type: log CheckSUR.log (5.6 KB, 3 views)
File Type: log CheckSUR.persist.log (25.6 KB, 1 views)
My System SpecsSystem Spec
09 Feb 2014   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Very strange - the packages got replaced properly, but not the wrappers

I'm at a bit of a loss at to what happened there, as all the necessary files were in the upload.

Please try exactly the same fix again - you may get a prompt to over-write the files when you copy to the Temp folder, please do so, as Windows may have failed to properly expand them (I assume you did use the Windows extraction?)
My System SpecsSystem Spec
10 Feb 2014   #6

Windows 7 Ultimate x64
 
 

I extracted it again and copied it again but got the same result
My System SpecsSystem Spec
11 Feb 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the new CheckSUR.log file (I don't need anything else at this point)
My System SpecsSystem Spec
12 Feb 2014   #8

Windows 7 Ultimate x64
 
 

CheckSUR.log attached


Attached Files
File Type: log CheckSUR.log (5.6 KB, 1 views)
My System SpecsSystem Spec
13 Feb 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Code:
Unavailable repair files:
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.cat
Those are definitely what I posted, and since the others worked, you obviously followed the instructions.

Maybe it's a registry problem? I'll do some research and come back.
My System SpecsSystem Spec
16 Feb 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please open an elevated Command Prompt, and run the following commands...

Code:
 
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514" /S
DIR C:\Windows\Servicing\Packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.*
REG UNLOAD HKLM\COMPONENTS
 
.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
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 Can't install Windows 7 Service Pack 1, error 800B0100




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