Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't install Windows 7 Service Pack 1, error 800B0100

04 Feb 2014   #1
krystlel

Windows 7 Ultimate x64
 
 
Can't install Windows 7 Service Pack 1, error 800B0100

Hello

I am having trouble installing Windows 7 Service Pack 1 using Windows Update. I really want it so that I can get IE10 on my machine.

I tried the following:
1. Running System Update Readiness Tool
2. Running Windows Update diagnostic tool
3. Running Fix WU utility
4. Disabling Windows Firewall
5. Disabling Microsoft Forefront Client Security User Interface
6. Running CCCleaner and cleaning up the registry
7. Renaming C:\Windows\SoftwareDistribution to C:\Windows\SoftwareDistribution.old. Renaming C:\Windows\system32\catroot2 to C:\Windows\system32\catroot2.old

but nothing seems to work .


My System SpecsSystem Spec
.

06 Feb 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've seen worse
Here's the results from your CheckSUR scan...
Code:
Unavailable repair files:
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fr-FR~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fr-FR~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~nb-NO~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~nb-NO~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pl-PL~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pl-PL~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pt-BR~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pt-BR~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~th-TH~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~th-TH~7.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fr-FR~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~fr-FR~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~nb-NO~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~nb-NO~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pl-PL~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pl-PL~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pt-BR~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~pt-BR~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~th-TH~7.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package~31bf3856ad364e35~amd64~th-TH~7.1.7601.17514.cat
I'll post the fix protocol when I can, but it's unlikely to be before Saturday
Shout if you haven't heard by Saturday afternoor!
My System SpecsSystem Spec
07 Feb 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - ktlaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ktlaa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.


09 Feb 2014   #4
krystlel

Windows 7 Ultimate x64
 
 

Thanks Noel.

I have attached the files here of the results of CheckSUR.
My System SpecsSystem Spec
09 Feb 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Very strange - the packages got replaced properly, but not the wrappers

I'm at a bit of a loss at to what happened there, as all the necessary files were in the upload.

Please try exactly the same fix again - you may get a prompt to over-write the files when you copy to the Temp folder, please do so, as Windows may have failed to properly expand them (I assume you did use the Windows extraction?)
My System SpecsSystem Spec
10 Feb 2014   #6
krystlel

Windows 7 Ultimate x64
 
 

I extracted it again and copied it again but got the same result
My System SpecsSystem Spec
11 Feb 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the new CheckSUR.log file (I don't need anything else at this point)
My System SpecsSystem Spec
12 Feb 2014   #8
krystlel

Windows 7 Ultimate x64
 
 

CheckSUR.log attached
My System SpecsSystem Spec
13 Feb 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Code:
Unavailable repair files:
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.mum
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.cat
 servicing\packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514.cat
Those are definitely what I posted, and since the others worked, you obviously followed the instructions.

Maybe it's a registry problem? I'll do some research and come back.
My System SpecsSystem Spec
16 Feb 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please open an elevated Command Prompt, and run the following commands...

Code:
 
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514" /S
DIR C:\Windows\Servicing\Packages\Microsoft-Windows-VirtualPC-Package-wrapper~31bf3856ad364e35~amd64~ro-RO~7.1.7601.17514.*
REG UNLOAD HKLM\COMPONENTS
 
.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
Reply

 Can't install Windows 7 Service Pack 1, error 800B0100




Thread Tools





Similar help and support threads
Thread Forum
Windows 7 Service Pack 1 won't install (error code: 800B0100)
Hi all, I'm having trouble trouble installing Windows 7 SP1 64-bit (error code: 800B0100). I've tested numerous methods to solve the problem (including the steps found in your post instructions) but to no avail. I've attached the CBS file as requested. Any help would be greatly...
Windows Updates & Activation
Service Pack 1 Windows Update Error 800B0100 Help!
Hey everyone! I'm in need of some desperate help. It just came to my attention that all of this time, Service Pack 1 has never installed. I've tried most of the common fixes from various posts on this topic such as the Windows Update repair tools and even Tweaking.com's Windows Repair tool and...
Windows Updates & Activation
Error 800B0100 when trying to install Windows 7 Service Pack 1
I have tried multiple ways to resolve this problem (System Update Readiness Tool, SFC scan, Microsoft Fix it, manual installation, etc.) but to no avail. When I try to install the Windows 7 Service Pack 1 for x64-based Systems (KB976932) via Windows Update, the installation fails with an error...
Windows Updates & Activation
Code 800B0100 error when tried to update Windows 7 Service Pack 1
I tried to do window update for Windows 7 Service Pack 1 for x64-based Systems (KB976932) but several times it fails and i get Code 800B0100 Phil ps. I've included CBS.zip but I left out 2 files named CbsPersist_20130515203233 and CbsPersist_20130515231501 due to file size limit
Windows Updates & Activation
Windows Service Pack 1 install fail Code 800B0100
Greetings, I am running win 7 pro x86 on a Dell Latitue E6510. I've updated all drivers and ran malwarebytes + mssec.exe to remove any malware. My antivirus is TrendMicro. I have more than 180GB available space on the C drive. Win 7 sp1 has failed to install after multiple tshooting...
Windows Updates & Activation
Windows 7 Service Pack 1 update error 800b0100
Hello, I have seen that this problem has been solved before on this forum for other people, but that it is different in each case. I have tried to install windows Service Pack Update through windows update and also downloading it. Both won't install due to error 800b0100. I also dowloaded the...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App