Cannot Install IE 10 update - Error Code 9C59

hasterling · 05 Feb 2014

Have tried numerours attempts to install IE10, but keep getting same error. All other installs and updates seem to be ok. I have run the Readiness Tool, the SFC Scan and provided the Windows update error codes. The event logs is as follows:
-System
-Provider[ Name] Microsoft-Windows-WindowsUpdateClient[ Guid] {945A8954-C147-4ACD-923F-40C45405A658}
EventID20Version0Level2Task1Opcode13Keywords0x8000000000000028-TimeCreated[ SystemTime] 2014-02-05T02:52:59.381481900Z
EventRecordID1158681Correlation-Execution[ ProcessID] 1224[ ThreadID] 9116
ChannelSystemComputerharrysterling1-Security[ UserID] S-1-5-18

-EventData
errorCode0x80070643updateTitleInternet Explorer 10 for Windows 7 for x64-based SystemsupdateGuid{5F84379F-7C14-472F-B560-62A0CDEC6F31}updateRevisionNumber204

I will appreciate any assistance you can provide.
Harry

NoelDP · 06 Feb 2014

I suspect that part of your problem is due to strange time-shifts that appear in your CBS log.

Also, you have a large number of filters present - this may be overloading your system.

What AV's are currently installed - and what other AV's have ever been installed?

hasterling · 06 Feb 2014

I Don't know what you mean by AVs

NoelDP · 06 Feb 2014

AV = Anti-Virus

...Norton/McAfee/Avast/MSE.... etc..

hasterling · 06 Feb 2014

Norton 360. Have been using it for over a year. Only one installed.

NoelDP · 06 Feb 2014

Last night I was asked to attend a PC that had Norton 360 installed, but was slow, and tended to stall.
When I scanned the machine with MalwareBytes Anti-Malware, it found over 4800 items of malware/spywarescareware/etc..

I have absolutely NO trust in Norton software.

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

THEN run a full system scan with Norton.

Delete everything that finds - if anything!

Then UNINSTALL NORTON from the Programs menu.

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

THEN install Microsoft Security Essentials - from Microsoft Security Essentials | Protect against viruses, spyware, and other malware

Update it,
Run a FULL SYSTEM scan, and remove EVERYTHING it finds.

Then run new SFC and CheckSUR scans, and post the results.