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Windows 7: update error 80070002 unable to fix

21 Feb 2014   #21
md540i

windows 7 Pro SP1 x64
 
 

https://www.dropbox.com/s/6ojj1m31zj...components.zip


My System SpecsSystem Spec
.
21 Feb 2014   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I've got it fixed

The problem now is whether I can get the replacement data uploaded properly.

....
I've uploaded a file - md5ad.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\md5ad\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another SFC /SCANNOW and post the new CBS.log file - hopefully it will complete properly now.
My System SpecsSystem Spec
23 Feb 2014   #23
md540i

windows 7 Pro SP1 x64
 
 

sfc completed.

Windows updates installed and rebooted a few times, things seem to be much, much better.
My System SpecsSystem Spec
.

23 Feb 2014   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are still problems with the registry...
Code:
2014-02-22 09:12:41, Info                  CBS    Disabling manifest caching, because the image is not writeable.
2014-02-22 09:12:41, Error                 CSI    00000008 (F) STATUS_OBJECT_NAME_NOT_FOUND #16760# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xbed460->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[322]"\Registry\Machine\{bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy17/Windows/System32/config/COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\x86_microsoft-windows-i..onal-codepage-21027_31bf3856ad364e35_none_17b75aa8529adfac\v!6\u00ae1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 12506112 (0x00bed400))[gle=0xd0000034]
2014-02-22 09:12:41, Error                 CSI    00000009@2014/2/22:14:12:41.244 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-02-22 09:12:43, Error                 CSI    0000000a (F) STATUS_OBJECT_NAME_NOT_FOUND #16759# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xbed460->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[322]"\Registry\Machine\{bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy17/Windows/System32/config/COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\x86_microsoft-windows-i..onal-codepage-21027_31bf3856ad364e35_none_17b75aa8529adfac\v!6\u00ae1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 12507176 (0x00bed828))[gle=0xd0000034]
2014-02-22 09:12:43, Error                 CSI    0000000b@2014/2/22:14:12:43.350 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-02-22 09:12:43, Error                 CSI    0000000c (F) STATUS_OBJECT_NAME_NOT_FOUND #16758# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 2, da = (KEY_READ|DELETE), oa = @0xbed8c0, key = NULL, disp = (null))[gle=0xd0000034]
2014-02-22 09:12:43, Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #16753# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
2014-02-22 09:12:43, Error                 CSI    0000000e (F) STATUS_OBJECT_NAME_NOT_FOUND #333# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
2014-02-22 09:12:43, Error                 CBS    Failed to get offline CSI store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
This appears to be from a Shadow Copy rather than the one in current use.
Unfortunately that's about the only pertinent data in that log.

Please upload the entire CBS folder (compressed) so I can see what else has happened.
My System SpecsSystem Spec
23 Feb 2014   #25
md540i

windows 7 Pro SP1 x64
 
 

wow, thanks...this is crazy
My System SpecsSystem Spec
23 Feb 2014   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC did indeed complete properly - and fixed a couple of problems along the way...
Code:
 Line 48208: 2014-02-22 08:36:11, Info                  CSI    00000355 [SR] Repairing 2 components
 Line 48209: 2014-02-22 08:36:11, Info                  CSI    00000356 [SR] Beginning Verify and Repair transaction
 Line 48210: 2014-02-22 08:36:11, Info                  CSI    00000357 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:18{9}]"C_708.NLS" from store
 Line 48211: 2014-02-22 08:36:11, Info                  CSI    00000358 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:18{9}]"C_708.NLS" from store
 Line 48222: 2014-02-22 08:36:12, Info                  CSI    0000035a [SR] Repair complete
It didn't find anything significant that it couldn't fix.

Have you now managed to get all updates installed?
My System SpecsSystem Spec
23 Feb 2014   #27
md540i

windows 7 Pro SP1 x64
 
 

I installed a bunch of updates and rebooted a few times but am stuck on KB2835364

More importantly I still cannot install quickbooks, which is where this mess started out, due to a few issues, one being its trying to install KB 893903-x86.exe unsuccessfully.

Going to do some more digging on that one, but figured I tell you my progress.
My System SpecsSystem Spec
23 Feb 2014   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please confirm that KB QuickBooks is trying to install - KB 893903??
If so, it must be a VERY old version of QB, since that KB predates Vista. Try installing it in Compatibility Mode for XP.

What error code do you get installing KB2835364??
My System SpecsSystem Spec
23 Feb 2014   #29
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

I don't wish to butt in but I use Reckon Accounting which is made by the same company that makes Quickbooks & it is always very fiddly to get it installed & activated.
As Noel mentioned you may have an old version of Quickbooks, so have you considered buying the latest version, which may overcome the KB 893903 problem.
My System SpecsSystem Spec
23 Feb 2014   #30
md540i

windows 7 Pro SP1 x64
 
 

Thanks Ranger,

I used Noel suggestion and installed QB using the computability mode for Vista and it installed just fine.

I then downloaded the manual installer for KB2835364, and it says it completed successfully.

Now I have about 7 critical updates downloading so I may have gotten past all of the issues that this laptop had..Thanks guys!

Will follow up when these are done to confirm that they actually complete.
My System SpecsSystem Spec
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 update error 80070002 unable to fix




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