Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: update error 80070002 unable to fix

06 Feb 2014   #1
md540i

windows 7 Pro SP1 x64
 
 
update error 80070002 unable to fix

Thanks in advance for your assistance on this.

Updates had not been running for a while so I decided to start figuring out why when I could not install Quickbooks.

Went thru all posts everywhere to try to fix the issue to no avail.

Always end up with update failure 0x80070002, and then if I go to shutdown it attempts to install 3 updates which end up failing every time.

1) Just ran SURT which appears to have unsuccessfully installed an update, because i ran it again and it did the same exact install which leads me to believe it didnt work last time.

2) Tried to run SFC every which way to Sunday, online, offline, with options, without, from two different Win 7 Pro Sp1 DVD's, always ends up failing saying reboot or system repair pending.

3) Only get error code 0X80070002

4) attached cbs log

Please let me know if there is any way to avoid a repair install or clean install


My System SpecsSystem Spec
.
06 Feb 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your CheckSUR log shows the following problems...
Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2884256~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB2884256~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2884256_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2884256_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2884256~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2884256~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB2884256~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_1_for_KB2884256~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2884256_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2884256_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2884256~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2884256~31bf3856ad364e35~amd64~~6.1.1.1.cat
I'll post a fix when I can - but it probably won't be until Saturday afternoon.
Shout if you haven't heard by then!
My System SpecsSystem Spec
10 Feb 2014   #3
md540i

windows 7 Pro SP1 x64
 
 

Noel,

Any time to look into this issue?
My System SpecsSystem Spec
.

11 Feb 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ooops! - sorry!


I've uploaded a file - md5aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder md5aa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
11 Feb 2014   #5
md540i

windows 7 Pro SP1 x64
 
 

Seemed to have run sucessfully.

Logs attached.
My System SpecsSystem Spec
11 Feb 2014   #6
md540i

windows 7 Pro SP1 x64
 
 

Unfortunately I dont see any differnce.

Still cant run updates, cant run SFC, seems like it didnt help.
My System SpecsSystem Spec
12 Feb 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR report shows that it fixed the files it was supposed to - now we have to get the rest of the broken files.
Please attempt another SFC scan, then post the CBS.log file, and the latest CBSPersist file - you'll have to copy the CBS.log to the desktop first before zipping it for upload.
My System SpecsSystem Spec
12 Feb 2014   #8
md540i

windows 7 Pro SP1 x64
 
 

See attached.
My System SpecsSystem Spec
12 Feb 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I can see why the SFC is failing now - there are some nasty errors in your registry.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.
My System SpecsSystem Spec
12 Feb 2014   #10
md540i

windows 7 Pro SP1 x64
 
 

My System SpecsSystem Spec
Reply

 update error 80070002 unable to fix




Thread Tools





Similar help and support threads
Thread Forum
Error 80070002 cannot update
My daughter's laptop is throwing BSODs and will not install Windows updates. I've downloaded the CheckSUR tool and have attached the log file from that. I need help getting the missing repair files OR I need help fixing the problems if getting the missing repair files isn't the direction I need...
BSOD Help and Support
Windows update error 80070002 and System restore error (Both)
Hello guys, I have tried everything I found online and failed. I don't wanna do a clean install. I have attached the CheckSur.log. Please help.
Windows Updates & Activation
SP1 Update Failing, Error 80070002
Hi All, I have a users laptop that is failing to install SP1 with the above error code (80070002). WU is installing other updates so it appears to be a problem with SP1 rather than WU. Installing while logged in gives me the error code but if you hit shutdown then it just sits on the...
Windows Updates & Activation
Error 80070002 cannot update
I built a machine 3 years ago, and it had all sorts of BSOD errors. When I moved about a year ago, the computer went into a box and didn't come out until last week when my daughter decided she needed a computer. Well, thanks to the help of people here, the BSOD have been solved. Now I have the...
Windows Updates & Activation
Unable to install Windows 7 SP1, Error 800736CC, 80070002, 0x800736cc
Hello. I created an account just to enquire about this problem. It's been bugging me for the past few days and spoiling my Christmas mood :p Software problems forced a repair installation to my computer, and I've been unable to reinstall SP1 since. Ended up doing a clean install. Now SP1 remains...
Windows Updates & Activation
I can not update Windows 7, this error 80070002
I can not update Windows 7, this error 80070002 http://www.mediafire.com/imgbnc.php/8470b036282de6f75dd1cb9ba0a3235dcc8a8fe40a67bed57c4c863ec493b13a6g.jpg
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:31.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App