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Windows 7: Microsoft Office trauma

06 Feb 2014   #1

Windows 7 64
Microsoft Office trauma

Hi there,

I hope someone can help, suddenly MS Office can't verify the licence key - literally came down stairs one morning and it wasn't working. I have been unable to repair or active it. I don't want to unistall it, as I don't have discs and don't know how I would reinstall it. It is a legal copy as it came installed on the laptop and I have the activation key.

I have tried to find help online, but can't follow any of the instructions fully for one reason or another. So in my search I found here!

Here is the copy as requested... I hope someone can help, it's been a disaster losing it, as although I downloaded Open Office and can at least see my documents I can't send them out to customers as it's wrecked the formatting and stripped a lot of information out.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {479913E4-D02C-44B8-B823-90AC1B71F746}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{479913E4-D02C-44B8-B823-90AC1B71F746}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-794138803-817529962-4152455819</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111024000000.000000+000</Date></BIOS><HWID>53983E07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-3282011
Installation ID: 019015181683318364931243650761139152826212361954393682
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 06/02/2014 08:13:54

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:28:2013 18:57
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          QA09   
  FACP            DELL          QA09   
  HPET            DELL          QA09   
  MCFG            DELL          QA09   
  SLIC            DELL          QA09   
  SSDT            DELL          PtidDevc
  ASF!            DELL          QA09   
  SSDT            DELL          PtidDevc
  SSDT            DELL          PtidDevc
  SSDT            DELL          PtidDevc
  UEFI            DELL          QA09   
  UEFI            DELL          QA09   
  UEFI            DELL          QA09

My System SpecsSystem Spec

06 Feb 2014   #2

Windows 7 Home Premium 64 bit sp1

What version of Office do you have. Eg. 2003, 2007, 2010, 2013. There are variations of each of those, such Standard, Professional etc..
My System SpecsSystem Spec
06 Feb 2014   #3

Windows 7 64

It's 2010, and I think is student and home office. I can't give any more accurate than that as I can't get it open to look.
My System SpecsSystem Spec

06 Feb 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

As far as I can see from the MGADiag report, there are no system problems - your problems are confined to Office.

I would recommend that you ask the guys in the Office Answers forums here.... Office - Microsoft Community
My System SpecsSystem Spec
06 Feb 2014   #5

Windows 7 Home Premium 64 bit sp1

As well as the website suggested by NoelDP you can also try the following website if you wish to download a new copy, but you must have the activation key to do so.

Re-download Office Home and Student 2010. I have a product key but no - Microsoft Community

Read the first post & in the answer to that one is the link to the download site.
My System SpecsSystem Spec
07 Feb 2014   #6

Windows 7 64

ok thank you very much.
My System SpecsSystem Spec

 Microsoft Office trauma

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